Ratings based on 836 Guest Reviews

Hear it directly from our travelers
4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
3 out of 5
by A traveler from Puebla, México

Un hotel que ya vio mejores tiempos

Posted Aug 29, 2016 on Expedia
Las áreas comunes y jardines son hermosas y bien cuidadas. La habitación que me tocó con sábanas percudidas, manchas en las paredes del baño, sin extractor de olores en el baño. Las camas muy pequeñas. Te cobran por usar la caja fuerte!! Hay Wi-Fi sólo en algunas zonas y el uso es por ina hora. El check in y check out tarda demasiado tiempo y en los restaurantes captar la atención de un mesero lleva tiempo. Al querer servirme café yo misma uno me dijo que esperara en la mesa. Le dije, no, ya esperé 15min.y su explicación fue que había mucha gente que entiendo es de lo que se trata el asunto enel negocio de ña hostelería. Los horarios y rutas de los camioncitos para traslado no,son claros. Hay que preguntar 3 veces. Un chófer muy pesado me preguntó que si me esperaban en el Akumal y después de evasivas me dijo que no podíamos ir ahí en tono muy petulante. Si no quieren confundir al cliente háganlo claro!!!! Resumen: NO VUELVO
Comment from Hotel Management
Aug 31, 2016 by Relaciones Públicas, Hotel Management
Querido Huésped: Muchas gracias por tomarse el tiempo de emitir sus comentarios acerca de su reciente estancia con nosotros. Es para nosotros un gusto saber que disfrutó de de los jardines y las áreas del hotel. Lamentamos la experiencia y percepción que se llevó del hotel, le informamos que ya hemos remitido sus comentarios a los departamentos correspondientes para su debido seguimiento. Esperamos que muy pronto nos vuelva a visitar para brindarle lo mejor de nosotros y poder cambiar su perspectiva. Saludos desde el Caribe Mexicano; Badía M. Temoltzin Grand Bahia Principe Coba
3 out of 5
by A traveler from montreal

Good but not as expected

Posted Aug 29, 2016 on Expedia
Hotel is big but easy to move with transportation, buffet is good, lot of choice, desserts quality needs to be improved but choice of fruits is really great compare to other hotels. Staff is not really friendly and not helpfull, we need to ask 5 times to get a correct minibar in the room. We've git a water leak in the bathroom, asked many time for this, nobody did nothing.. And internet and safe lock are not free....
Comment from Hotel Management
Aug 29, 2016 by Public Relations, Hotel Management
Dear Guest: We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel. It is a pity that we have not exceeded your expectations; accept our sincere apologies, it certainly does not reflect the commitment and the quality that we have exhibited for many years. We review the incidence and deeply regret the situation; our staff always tries to give the best possible experience to the guests; and we give the proper follow up to all the requests and necessities during the stay of our customers. All your observations have been forwarded to the General Management of the resort as the guests satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Sending you our best regards, Badía M. Temoltzin Grand Bahia Principe Coba
5 out of 5
by A traveler from chicago il

Well worth the money

Posted Aug 22, 2016 on Expedia
Pros: Hotel is clean and big not luxury hotel but well worth the money. food is good you can use Tulum hotel too. its is family friendly. Food is good
Cons: Check in to give you more information , and rooms to be painted
Location: there are sea turtle eggs at the beach if you are lucky to visit at time of hatching
Hotel is over an hour from the airport so for ground transportation would recommend private shuttle(car) so it does not stop at other hotels and takes even more time to arrive at Coba. This is not luxury hotel but it offers pretty cheap deals and its worth every penny and more. Check in was easy and quick(but they do not give any information about programs that hotel has and offers, shows , stores restaurant hours etc.). Property is big 4 hotels plus shopping center at same property they should give you more information about beach, restaurant location hours transportation. Rooms are specious and cleaned on daily basis, how ever they are in need of an update,fresh coat of pain and some new curtains and ed spreads would do big difference. Air condition is not working well but it was not to bed. Buffets are good.Restaurant you have to try Brazilian steak house , it is excellent. Coba guest can also use Tulum Hotel pools, buffets and restaurants which are a little bit more bigger and brighter , also there are dolphins at the pool beach , that pool seams small for 5 of them but they do seem healthy . Beach and other hotels are not as far as they seam, and you dont have to walk there are those little card that pass every couple of minutes and transport youwere you need to go, and they can be reall fun. There is also kiddy pool for kids up to 8-9 years old, teen club for 13-17 each night there is 2 shows at main lobby at 8 kids friendly and at 9 for older audience.
Comment from Hotel Management
Aug 26, 2016 by Public Relations, Hotel Management
Dear Guest, We are delighted that you have spent your vacation with us and that you enjoyed your visit at our facility. We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. ;- ) Our best regards, Zohar Manuel Silva
4 out of 5
by A traveler from Fort Worth, Texas

Very nice hotel, pretty spread out.

Posted Aug 17, 2016 on Expedia
Pros: Lots of pool options Very clean very well maintained Always something going on for entertainment Price was pretty awesome for all the amenities
Cons: A/C Fan Cord to adjust speed Clarify WIFI situation. We were told wifi was included when checking in, and its not.
Location: Mayan Temple in Coba Mayan Temple in Tulum Go to the Cenotes!! Dolphins were neat but water was disgusting.
Hotel was very beautiful throughout. Very well maintained and all the staff were very friendly and helpful. We did an excursion to see Coba, a cenote and Tulum. It was an awesome experience and Cesar Augusto was the best tour guide I have ever had. (Def worth requesting, speaks any major language). Hotel is very spread out, almost too far for my liking as you have to take a shuttle to get to the beach. Was not a huge fan of either a buffet or you must make a reservation to eat at the specific restaurants. I did not personally go to spend time on the internet but we were told when we checked in that the WIFI was included. It is not. Supposedly you get 1 hour a day at some point in the day (never figured it out) and its expensive to get it. That was a little disappointing.. reservation restaurants the food was awesome. Buffet food is decent. They have multiple events every night for family and kids, they definitely work hard at keeping you entertained. The only thing that bothered me in the end was all locations except for your bedroom is open air. In August it is very hot and humid... you will sweat constantly. The AC in the room works ok but the fan speed was low and the string to change the speed was missing. So some nights were uncomfortably hot. Also as a big guy the bed was hard as a rock, but my wife who is petite liked it.
Comment from Hotel Management
Aug 26, 2016 by Public Relations, Hotel Management
Dear Guest, Thank you for choosing our resort for your holidays. We are more than happy to know that you spent a wonderful time with us. We are looking forward to your next visit to spend here another memorable holiday. Kind Regards Zohar Manuel Silva
5 out of 5
by A traveler

creo que falta un poco mas de personal

Posted Aug 16, 2016 on Expedia
Pros: todo
Cons: si necesitan mas personal he acudido a este lugar mas de 3 veces y esta fue distina vi al personal sobre todo los meseros del turno de noche sin ganas
muy a gusto extravie unos lentes de sol., fui a relaciones publicas pero la persona que me atendio lo hizo sin muchas ganas y no me ayudo mucho a recuperar mis pertenencias
Comment from Hotel Management
Aug 26, 2016 by Public Relations, Hotel Management
Estimado huésped Antes que nada, le agradezco el tiempo que ha tomado en dejar sus comentarios. Por otra parte lamentamos escuchar acerca de esta situación, nuestro personal siempre está en la mejor disposición de ayudarle. Todos sus comentarios están siendo tomados en cuenta para que nuestro servicio sea mejor día con día. Agradecemos que nos ayude con sus comentarios a progresar, es por ello que vale la pena esforzarnos. Sinceramente Zohar Manuel Silva
5 out of 5
by A traveler from Oregon

Great place to stay.

Posted Aug 8, 2016 on Expedia
Love this place this will be our 3rd time back. If anyone knows the e-mail to coba and can provide it to us would be great.
Comment from Hotel Management
Aug 26, 2016 by Public Relations , Hotel Management
Dear satisfied guest, On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Coba.
4 out of 5
by A traveler from BCN

Calidad precio Genial. Algunas cosas x mejorar.

Posted Aug 6, 2016 on Expedia
Hemos pasado 5 días estupendos. Ubicados cerca de la piscina de niños. Las habitaciones de gran tamaño y cómodas. La TV funcionaba algo mal, pero nos la arreglaron. Aunque no había cadenas para niños. Solo una. El APP gratis para manejarte con el hotel, es una gran idea, pero no tener internet gratis (o incluido en el precio) en todo el hotel no. La comida del buffet espectacular, los restaurantes de reserva, normales. La playa coba un poco rara, con las protecciones anti olas y con rocas al entrar. El servicio y atención del personal del hotel impresionante. Felicidades.
Comment from Hotel Management
Aug 28, 2016 by Public Relations, Hotel Management
Estimados huéspedes Me da gusto leer que hayan disfrutado tanto de la habitación, el parque acuático y el servicio que se les dio durante su estancia. Sus comentarios son muy valiosos para nostros y apreciamos el tiempo que ha invertido. Saludos cordiales Zohar Manuel Silva
5 out of 5
by A traveler from Virginia

Great hotel!!

Posted Aug 6, 2016 on Expedia
A Great vacation, great hotel, great stuff, excellent food!!
Comment from Hotel Management
Aug 26, 2016 by Public Relations, Hotel Management
Dear guest, It is with great pleasure that we were reading your valuable review about your stay at our hotel. We are really happy to know that you enjoyed this summer with us at the resort and you liked the service, the activities, the culture and our facility. Thank you very much Zohar Manuel Silva
4 out of 5
by A traveler

Muy bonito hotel para descansar

Posted Jul 29, 2016 on Hotels
La amabilidad es muy buena y el tamaño de las habitaciones tambien. La comida en los buffetes es variada y van cambiando algunas cosas, por lo que no es aburrido. La alberca esta de formidable temperatura y su bar tiene una atencion bastante rapida. El sistema de transporte dentro del complejo esta por colores y hace facil de entender y rapido de llegar de un punto a otro del hotel. Solo el buffete del lobby principal es confuso el poder tener una mesa, no hay una persona que asigne las mesas y todo mundo se anda pelando por una. Los meseros estan entre limpiando y sirviendo bebidas por lo que el servicio en ese punto es un caos en el desayuno, comida y la cena. En cambio hay otra opcion de desayuno y comida en el Buffete del Restaurante Premiere y, aunque es mas chico, estan mucho mejor organizados y es mas tranquilo. La rapidez de la recepcion, el personal de Relaciones publicas, los botones, los meseros, los barmans, etc (todos) son muy amables y buscan ayudar al huesped en todo momento. La playa esta rocosa, pero tienen adecuaciones donde hay pura arena y es muy confortable nadar en esas zonas, ademas que el bar de playa esta muy cerca de los camastros con sombra, por lo que es facil ir por una bebida. Como comparacion, nos hospedamos anteriormente en Iberostar y definitivamente es mejor El Gran Bahia Principe en cuanto amabilidad y atencion.
Comment from Hotel Management
Aug 29, 2016 by General Manager, Hotel Management
Querido Huésped: Es un verdadero placer leer su crítica y saber que ha disfruta de unas bellas vacaciones a nuestro lado. Apreciamos el reconocimiento al hotel y a su personal que se esfuerzan cada día para brindar un mejor servicio. Sus comentarios son de suma importancia para nosotros y para ayudarnos a continuar mejorando. Gracias por ser parte de nosotros. Saludos cordiales, Badía M. Temoltzin Grand Bahia Principe Coba
4 out of 5
by A traveler

Posted Jul 26, 2016 on Expedia
this hotel was excellent and would recomend this to anyone
Comment from Hotel Management
Nov 23, 2016 by Public Relations , Hotel Management
Dear Guest, Thank you very much for your comments, We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. ;- ) Our best regards, Grand Bahia Principe Coba