Ratings based on 850 Guest Reviews

Hear it directly from our travelers
4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
2 out of 5
by A traveler

Beautiful hotel, terrible staff

Posted Nov 20, 2016 on Expedia
The hotel itself is gorgeous. Beautiful grounds, lovely pool, and a very nice beach (if you can get to it). Even the staff within the restaurants and bars are very friendly. However, the grounds are very large, and it's not possible to get to the beach without using one of the trams. While these claim to run every 10 minutes, we waited over 30 minutes on 3 separate occasions. Additionally, the front desk staff is untrained, unfriendly, and unwilling to help. For one, I read on here that it's best to book your 3 al la carte reservations as soon as you get to the hotel, but no one told us that when we checked in, and even though we literally did it upon check in, we still struggled to find reservations at the places we wanted to go. The rest of our group who checked in separately waited one day to book their reservations, and next to nothing was available. On top of that, the places we went were half empty when we showed up. On top of all this, every time we asked the front desk a question, we were given several different answers. For example, we were interested in checking out the Akumal resort for our next stay, and asked the front desk if they could set up a tour. We were originally told that it would cost $5 a person. Then we were told it was free, but only if we went on our last day. Then we were flatly told that it was not possible. There were several other rude and disappointing encounters which I don't have room to write about. Will not stay again.
Comment from Hotel Management
Nov 22, 2016 by Public Relations, Hotel Management
Dear Guest: First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. It is a pleasure to know that you enjoyed our facility. Regarding the situation described, all your observations have been forwarded to the General Management of the resort as the guests satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services. Your opinion is really important for us to keep the quality in our services at the hotel, thank you for share your point of view. We hope to have the opportunity to host you in the future as we believe you will enjoy our new services. Sending you our best regards, Badía M. Temoltzin Grand Bahia Principe Coba
5 out of 5
Recommended
for Everyone
by A traveler from uruguay

muy bueno todo

Posted Nov 10, 2016 on Expedia
Location: EXCELENTE!!!!!!!!!!!!!!! siqueres descansar lo podes hacer sin problemas, y si te queres divertir hay una infinidad de cosas para hacer dentro del hot
La verdad muy recomendado todo excelente lo unico que quiza se pueda mejorar seria el bar 24hrs (la casita) que despues de las 22:30 la comida es poco variada, osea, panchos hamburguesas pollo frito, costillitas bbc. muy amable el personal, nuestras mejores vacaciones sin duda. VOLVEREMOS!!!!!!!!!!!
Comment from Hotel Management
Nov 19, 2016 by Relaciones Públicas, Hotel Management
Querido Huésped: Que alegría y gusto tenerle con nosotros, es un verdadero placer leer su crítica y saber que ha disfruta de unas bellas vacaciones a nuestro lado. Apreciamos el reconocimiento al hotel y a su personal que se esfuerzan cada día para brindar un mejor servicio. Sus comentarios son de suma importancia para nosotros y para ayudarnos a continuar mejorando. Gracias por ser parte de nosotros. Saludos cordiales, Badía M. Temoltzin Grand Bahia Principe Coba
1 out of 5
by A traveler from US

Would not accommodate us.

Posted Nov 6, 2016 on Expedia
Pros: Kids pool, Food
Cons: Customer service
This was our second time to the resort. I chose it because they have a nice kids pool and kind of knew my way around the resort. Now I was bringing my two kids instead of just one and didn't want to stress a lot trying to find places. My sister and I made separate reservations through Expedia because it would be cheaper. Once we arrived they just gave us the keys and explained where one of the buildings were. We were not aware that we would be placed in two separate buildings far from each other. We found out from the bell boy. On one of the nights my daughter had an allergic reaction to something she probably ate and I had to walk at 4:30am to my sister's room because she had also had an allergic reaction and had the children's Benadryl. I continously called them to ask them to be placed closer together and they always kept telling me there were no rooms. This is while we saw people going and coming into the buildings. I mean, they could had just moved my sister to one of the rooms in our building and just placed the other people in the other building. They did not even try. I received an email from the management on our last day there.... I replied telling them it had been our last day and it was sad they contacted me after I left. Definitely HORRIBLE customer service
Comment from Hotel Management
Nov 17, 2016 by Public Relations, Hotel Management
Dear Guest: We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel. We review the incidence and deeply regret the situation; our staff always tries to give the best possible experience to the guests; and we give the proper follow up to all the requests and necessities during the stay of our customers. All your observations have been forwarded to the General Management of the resort as the guests satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Sending you our best regards, Badía M. Temoltzin Grand Bahia Principe Coba
5 out of 5
by A traveler

Hôtel de rêve

Posted Oct 30, 2016 on Hotels
C'était un séjour de rêve! Les enfants ont adorés et nous aussi! Calme et repos. On y retournera une 3eme fois c'est sur!
5 out of 5
Recommended
for Everyone
by A traveler from Alberta, Canada

Posted Oct 18, 2016 on Expedia
Pros: Perfect for a family vacation! 40 people for a wedding on the beach.
Cons: Not sure. Nothing of any consequence.
Location: We didn't leave the resort as there was plenty to do on location.
Upscale, very clean and well maintained. Excellent buffet, all food services very good. Recreation facilities exceptional. Family wedding on the beach - resort staff provided excellent service that helped make the day memorable for all.
Comment from Hotel Management
Oct 22, 2016 by Public Relations, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Coba. Receive our sincere congratulations with your friend's marriage and thank you for choosing our resort for this special event. Positive comments always motivate the staff to provide excellent service. It is an honor for us to know that you spent an amazing holidays with us, and we were part of it. We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. ;- ) Sending you our best regards, Badía M. Temoltzin Grand Bahia Principe Coba
3 out of 5
by A traveler from Brampton

Not what it use to be!

Posted Oct 17, 2016 on Hotels
Most of staff was great the resort is great but the food wasn't as good as it was 4 years earlier!
5 out of 5
Recommended
for Everyone
by A traveler from Crystal River, Florida USA

Perfect

Posted Oct 17, 2016 on Expedia
Pros: Food, workers they are to nice.
Cons: The small trucks speeding inside the hotel.
Location: Xel-ha nice water park, Scaret
I don't know how many times we been there but always happy
Comment from Hotel Management
Oct 17, 2016 by Public Relations, Hotel Management
Dear Guest: We are delighted that you have spent your vacation with us and that you enjoyed your visit at our facility. It is a real pleasure to know that you had a wonderful time, and you enjoyed the activities, the restaurants, the service and all the complex. It was honor for our entire team to be at your service making your holiday enjoyable. We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. ;- ) Our best regards, Badía M. Temoltzin Grand Bahia Principe Coba
4 out of 5
Recommended
for Everyone
by A traveler

Enjoyable experience

Posted Oct 15, 2016 on Expedia
Pros: Restaurants visits 3 times and transportation services to Beach also Music entertainment at the Lobby
Cons: one works at Hospitality table he said that he nationality Haiti was so rude and impolite tried to push me to participate in this Privilege club yell
Location: Location is marvelous but i wish that they can allow us to participate to join Acumal Beach not to inhibit us because we have blue Bracelet ,??
Room is suitable and clean by crew daily also Jacuzzi at room make it better
Comment from Hotel Management
Oct 17, 2016 by Public Relations, Hotel Management
Dear Guest: On behalf of our team we appreciate you taking time to express your comments about your stay with us. We are more than happy to know that you enjoyed your holidays; as well as for targeting the points we can improve. All your observations are well received and we will do our best to reinforce the areas mentioned. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. ; -) Best regards, Badía M. Temoltzin Grand Bahia Principe Coba
3 out of 5
Recommended
for Families
by A traveler from México

Complejo grande, y bonito, servicio malo

Posted Oct 10, 2016 on Expedia
Pros: Aquatic Park, el área para niños (hasta 1.50m) esta increible,mis niños de 5 y 2 lo disfrutaron mucho.Zona de playa muy linda, el área de mar parejita
Cons: El servicio de meseros en restaurante pésimo para huéspedes nacionales en general, tuvimos que hablar con el encargado.
Location: El hotel no cuenta con playa,pero el complejo si,carritos de golf te acercan a la playa. Los shows nocturnos bien.
La habitación en general limpia, nada de lujos, pero muy confortable. El área de alberca familiar es muy grande, el área para niños muy bien equipada con toboganes, cascadas, etc. El área de snack cerca de la alberca muy bien. Si vas con niños prepárate para caminar al llevarlos al baño, en general hay que caminar mucho. En general el staff es amable, tuvimos detalles con los meseros, nos negaron mesa y hacían diferencias en comparación a la atención brindada a huéspedes extranjeros, pero me queda claro que no es solo en este complejo, pero la verdad estos momentos arruinaron un poco los días de estancia en el hotel.
Comment from Hotel Management
Oct 12, 2016 by Relaciones Públicas, Hotel Management
Querida Huésped: Muchas gracias por tomarse el tiempo de emitir sus comentarios, estos son los que nos ayudan a seguir mejorando. Apreciamos su comentarios positivos acerca de nuestras instalaciones y el complejo en general. Por otra parte le informamos que ya hemos hecho llegar sus comentarios a los departamentos correspondientes para el debido seguiemiento. Esperamos volverle a hospedar muy pronto. Saludos cordiales, Badía M. Temoltzin Grand Bahia Principe Coba
4 out of 5
by A traveler

ファミリー旅行におすすめです。

Posted Sep 29, 2016 on Hotels
家族旅行で行きましたが、キッズクラブ、子供用のプール、テニスコートなど子ども達が遊べる施設が充実していてとても楽しめました。ちょっとしたイルカのショーも見ることができます 。施設が広いので巡回バス??で移動しなければならないので、少し移動には時間がかかります。 レストランもいろいろあり、アラカルトは2日に一度予約ができます。でも予約なしのバッフェのレストランでも十分おいしかったです。日本食のレストランはあまりお勧めではありません。オールインクルーシブなので好きな時に好きなだけ食事も楽しめます。レストランの営業時間はレストランによって異なりますが・・・。