"The pros of the property is the large and clean rooms. The cons are many 1. Horrible front desk staff especially the clown called Jose. Very rude, i ... " More
Beachfront retreat
A stay at this Downtown Playa del Carmen hotel places you steps from Playa del Carmen Main Beach and a 5-minute walk from Mamitas Beach. Quinta Avenida and Pier Navega are also within half a mile (1 km).
All-inclusive
A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive hotel. Relax with a drink at one of the 2 poolside bars and get perks like free WiFi. Make the most of the gym and a rooftop terrace, and relax with drinks at one of the 3 bars/lounges.
Dec 20, 2023 by Lucía Delfín - Manager's Assistant
Dear Guest Temitope. We are really sorry if your last stay at Wyndham Altra Playa del Carmen Adults Only All Inclusive has not a pleasand one. Please receive our sincere apologies. We are already taking action to prevent the room assignment issue you had and we will try to be clear in our room description. Also, we will address your concerns regarding service, food and drinks to our managements to eradicate these practices. At the same time, we are already working to improve the beach area. We reiterate our apologies and hope you can give us a second chance to better serve you in the future. Best Regards,
Nov 20, 2023 by JMC- Sales Team
Dear Maribel, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen! We are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent experience.
Nov 1, 2023 by JMC- Sales Team
Thank you for taking the time to share your impressions with us. We appreciate your feedback.
Nov 20, 2023 by JMC- Sales Team
Dear Michelle,Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, unfortunately we are very surprised to see your stay was not enjoyable, we hope that you can provide us with more details about your stay.
Sep 17, 2023 by JMC- Sales Team
Dear Timothy, Thank you for taking the time to share such a complete overview of your recent stay, please note that the resort can operate, close and open restaurant at its discretion and in no way fall under fraud as this is communicated clearly at our available channels at the Resort. We are saddened to learn your stay was not up to your expectations.
Aug 2, 2023 by JMC- Sales Team
Dear Lucia, Thank you for taking the time to share your impressions and feedback about your recent stay in Playa del Carmen. We appreciate the time invested in bringing this situation to our attention; please note that Wyndham Alltra takes pride in the integrity and quality of the service provided. Our team conducted an investingation of the situation you described and that you were informed about during your check-out process; the Resort cannot held accountable for valuable items left outside of the safety deposit box provided for this purpose, our team has also informed you that they have the item in custody and will be shipped once you arrange the pick up with the supping company of your preference.
Jul 31, 2023 by Mayte Villaloz, General Manager Assistant
Dear Luis,Thank you for choosing Wyndham Alltra Playa del Carmen as your host We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We look forward to welcoming you back.
Apr 25, 2023 by Artemio Joachin Night Manager
We appreciate you taking the time to write a review about your stay with us.Unfortunately, we can see that you did not enjoy all the services we provided to you and your family. We apologize for any shortcomings on our end. The concerns you have raised are under close revision with our Department Heads.We look forward to welcoming you back and providing you the memorable stay that you deserve.
Jan 31, 2023 by Mayte Villaloz, General Manager Assistant
Dear Michael, We are so happy to read that your stay with us met your expectations. We appreciate you have taken the time to tell us about your experience at Wyndham Alltra Playa del Carmen and for having rating us with such a great score.Looking forward to welcoming you back.
This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.
Land activities
Entertainment
Not included
Wyndham Alltra Playa del Carmen Adults Only All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Wyndham Alltra Playa del Carmen Adults Only All Inclusive offers its guests 2 outdoor swimming pools and a fitness center. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and 2 meeting rooms. A rooftop terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the eco-certified Wyndham Alltra Playa del Carmen Adults Only All Inclusive. This 4-star Playa del Carmen hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Wyndham Alltra Playa del Carmen Adults Only All Inclusive offers 287 air-conditioned accommodations with minibars and laptop-compatible safes. 55-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of towels can be requested.
The hotel hosts a free manager's reception daily.
Ventanas - This buffet restaurant specializes in international cuisine.
Zarape - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Bella - This theme restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Brasas - Onsite restaurant. Reservations are required. Open select days.
Off The Hook - Onsite sushi bar. Guests can enjoy drinks at the bar. Open select days.
Late night fare is available from room service (during limited hours).
2 outdoor swimming pools are on site along with a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.