"Good event planning by the pool, good food and price for inclusive stay. The beach could be better and pool by the beach was too crowded on the weeken ... " More

By a verified traveler on Mon 05 Jun 2017

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Hotel Description

An all-inclusive stay in Playa del Carmen awaits you at Blue Bay Grand Esmeralda All Inclusive. You'll be 4.2 km (2.6 mi) from El Camaleon Golf Club and 3.4 km (2.1 mi) from Tres Rios Ecopark. Highlights at this beachfront resort include 6 restaurants, 2 outdoor swimming pools, and a full-service spa.

All 979 rooms feature free WiFi, balconies or patios, and LCD TVs. Dining in is an option with 24-hour room service, and minibars provide refreshments. Additionally, coffee/tea makers, in-room childcare, and free bottled water are available.

A day of pampering at BlueBay SPA can include deep-tissue massages, hot stone massages, and body wraps along with aromatherapy and hydrotherapy. With 4 bars/lounges and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sun loungers, and enjoy the 2 outdoor tennis courts and free kids' club. Business travelers can take advantage of a 24-hour business center and meeting rooms. Other amenities include free WiFi in public areas, a fitness center, and a spa tub. Free hot/cold buffet breakfast is available. There's also the convenience of free self parking.

With a stay at this 4-star Playa del Carmen resort, you'll be 22.9 km (14.2 mi) from Xcaret Eco Theme Park.

Deluxe Room, Garden Area

Bed Count 2 Twin Beds Maximum Occupancy 4 Max
$226 per night

Superior Room, Garden View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Superior Room, Partial Sea View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Room, Garden View (Gold)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Jetted Tub (Emerald)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Pool Access, Garden View (Emerald)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Blue Bay Grand Esmeralda All Inclusive ratings based on 126 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 1.5 out of 5.0
3 out of 5

Old and needs help

They are celebrating 10 years and the property shows it, many things tired and run down. Majority of the staff (not all) seemed unhappy and we very seldom got a "hello" or "hola". NO swim up bar or disco. The show venu only has fans in a small area, and the rest is pure hell heat with no circulation. Food is what you would expect. They have a shuttle service that is run very poorly and people just jump on with no regard to others that have been waiting. Postive: they have free wifi.

Posted by , from San Antonio on Jul 15, 2017

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Comment from Hotel Management

Jul 17, 2017 by Hotel Manager

Dear David, Thank you very much for sharing your experience and for selecting BlueBay Hotels. We regret we did not reach all your expectation and will work on your feedback with our executive Team, We hope to have an other opportunity to host you in the future, Sincerely, Frederic Ceglarski

4 out of 5
Good event planning by the pool, good food and price for inclusive stay. The beach could be better and pool by the beach was too crowded on the weekends. Smoking in designated areas would be better. Overall we are satisfied with our stay, place is well maintained.

Posted by , from Texas on Jun 5, 2017

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Comment from Hotel Management

Jun 7, 2017 by Hotel Manager

Thank you very much your great comments, We hope to see you soon Sincerely, Frederic Ceglarski Director Residente

2 out of 5

Not up to expectations

This resort has a nice staff and a beautiful view. However, our room smelled musty and we frequently smelled sewage while walking around. It is on a large area and a lot of walking may be required. There is a train if you are not into that, but the train comes around about every 15 min. The food at the buffet was OK at best. We did make a reservation at the steakhouse one night and that food was great. The shops on the resort seemed way over priced. The underwater camera I purchased cost 25 US dollars, and the swimming trunks were priced at 50 US dollars. The shuttle service, which was not connected to the resort, was terrible. The name of the company is Super Shuttle. If you are traveling that direction please do not use them. They lost my prepaid reservation when we got there. When it was time to pick up and go back to the airport they showed up an hour early from the appointment time and left without trying to get a hold of us. When we called them the call was not picked up.

Posted by , from omaha ne on Mar 18, 2017

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Comment from Hotel Management

Mar 22, 2017 by Frederic Ceglarski

Dear Friends, Thank you for your comments and feedback. We will work on what's in our hands to fix it as soon as possible. It is great to read that you enjoyed our service. We hope to have a 2nd opportunity to exceed your expectations. Sincerely, Frederic

5 out of 5

Resort all around good

Pros: place was nice and set up very useable
Cons: they should try to not have golf carts and people moves on walk ways
Location: can go to playa de carma for shopping
We found that the room cleaning schedule left something to be desired. Somedays rooms only cleaned around 3:30 in the afternoon. When we checked on our airport transportation and found out that super shuttle charged us only to get to the resort. We could have booked for $24.00 usd each to get to the airport. We and another couple took a taxi and only cost $47 for all four.

Posted by , from Ontario on Feb 24, 2017

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Comment from Hotel Management

Jun 1, 2017 by Hotel Manager

Thank you for your nice comments and feedback

4 out of 5

Great place.Good service&food. Beware of NO A/C.

This is a remote location resort and travel to the city is an additional cost. Food was good, but only open at certain times. The rooms were far away from the lobby and we walked a lot!!! Our room was exceptionally clean and always cool! We were never asked to buy a timeshare, and we were never asked to book an excursion. Bar is 24 hours. Specialty resteraunts are booked by reservation, the resort was full to capacity and we were able to make same day reservations. I would not stay here again, only because it was so isolated from the local shoppes and no a/c. It cost $50 one way to Cancun and $30 one way to Playa Del Carmen. We felt kinda trapped at the resort. There was a small small beach and it was a long walk (or you could catch the resort shuttle-if you were lucky), several pools on the property that were well kept. The largest drawback was that everything was outside--we ate outside-the bar is outside-there is no A/C in any part of this resort! We sweated at every meal and it was so uncomfortable. We were hoping to enjoy a steak dinner and couldn't even eat because it was so dang hot in the Resteraunt. We asked to move tables near the outside tables so we could get a breeze--but then we fought the bugs. The lobby had no A/C and we were miserable at check in and check out. Our room had A/C and that was it. If you enjoy outdoor dining for every meal, in an isolated resort with good food and drinks--this is for you! If you like local flair and a/c-stay elsewhere

Posted by , from Georgia, USA on Sep 8, 2016

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5 out of 5

Nice hotel and excellent service

Very good place for family vacasions. The restaurants, pools and service is profesional. The resort have entertainment every day for kids and adult.

Posted by , from new jersey on Jul 8, 2016

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Comment from Hotel Management

Jul 11, 2016 by Hotel Management

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

5 out of 5

Nice Hotel and very clean

Location: I want to recommend the tour to Xel-ha and for those who like to go shopping, 5th Avenue in Playa del Carmen
The Hotel was excellent and very clean. The food was good and the staff very friendly.

Posted by , from Miami on Jul 23, 2015

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1 out of 5

stay away!

The hotel staff was terrible, the hotel is suppose to be all inclusive yet we were charged for the wine and had no idea of the charge till we checked out, our room flooded, our friends phone was stolen by a staff member during breakfast, it was just a terrible experience.

Posted by , from dallas tx on Mar 23, 2015

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1 out of 5

Posted by on Mar 16, 2015

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1 out of 5

Posted by on Mar 16, 2015

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About the Blue Bay Grand Esmeralda All Inclusive

Location Carretera Federal Chetumal, Playa del Carmen, QROO 77710

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Snorkeling excursions
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours

Property Features

Blue Bay Grand Esmeralda All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Blue Bay Grand Esmeralda All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available. There are 6 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free.

  • 979 guestrooms or units
  • 4 levels
  • 8 buildings
  • 6 dining venues
  • 4 bars or lounges
  • Built in 2006
  • Breakfast available (free)
  • Bar by the pool
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Free WiFi
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Laundry facilities
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (46.4 km / 28.8 mi)
  • Parking: Free self parking

Room Amenities

Blue Bay Grand Esmeralda All Inclusive offers 979 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. LCD televisions come with pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Movies for purchase
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free hot/cold buffet breakfast.

Blue Bay Grand Esmeralda All Inclusive has 6 restaurants serving breakfast only.

24-hour room service is available.

Nearby Activities

Guests of Blue Bay Grand Esmeralda All Inclusive have direct access to the 457-meter (1,500-foot) white-sand beach for swimming and water sports, including kayaking, windsurfing, and sailing. A large pool meanders through the resort, and a separate pool is provided for children. There is also a free children's club and guests can take advantage of the sauna.

This resort offers a volleyball court and a billiards table. Among the scheduled daily activities are aerobics, stretching, and water spinning. Evening entertainment varies nightly and includes live productions, casino nights, and guest-participation events.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Bicycle rentals nearby
  • Rowing or canoeing on site
  • Fitness classes on site
  • Sailing on site
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site
  • Scuba diving nearby

Spa Services

In a minimalist atmosphere, enjoy the 8,290 sq. feet spa facilities during your stay. BlueBay SPA has 8 individual rooms, 4 massage rooms, sauna, steam room and beauty salon. Therapists trained by the prestigious cosmetic brand Germaine de Capuccini will make you feel rejuvenated.

Please note that advanced reservations are required for massages and spa services.

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 12
  • Reflexology
  • Sports massage
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Bay Blue Grand Esmeralda
  • Blue Bay All Inclusive
  • Blue Bay Esmeralda Grand
  • Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
  • Blue Bay Grand Esmeralda Playa del Carmen
  • Blue Grand
  • Blue Grand Bay Esmeralda
  • Esmeralda Blue Bay
  • Grand Blue Bay Esmeralda
  • Grand Esmeralda Blue Bay

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.