71% Based on 2911 reviews TripAdvisor Traveler Rating 4 out of 5

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Hotel Description

A family-friendly stay in Xpu-Ha awaits you at Bel Air Collection Resort & Spa Riviera Maya. You'll be steps from Bel Air Animal Park and 2.3 km (1.4 mi) from Xpu-ha Beach. Highlights at this beachfront resort include 3 restaurants, 2 bars/lounges, and a full-service spa.

TVs with cable channels are featured in all 144 rooms, and you can enjoy free WiFi, balconies, and separate bathtubs and showers. Minibars provide refreshments, and 24-hour room service is also available. Nice touches include jetted tubs and designer toiletries. Additionally, coffee/tea makers, in-room massages, and ceiling fans are available.

A relaxing visit to Collection Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and aromatherapy. At the resort's own poolside bar, you can stop for a drink. Spend the day at the private beach where you'll find sun loungers, and enjoy the onsite outdoor swimming pool and free kids' club. Additionally, you'll find free WiFi in public areas, a fitness center, and a kids' swimming pool. Cooked-to-order breakfast is available. There's also free self parking, along with the convenience of a free beach shuttle.

Attractions within a 20-minute drive of this 3.5-star Xpu-Ha resort include Akumal Beach and Xcaret Eco Theme Park.

Deluxe Room, Terrace

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$65 per night

Bungalow, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

71% of guests recommend out of 2911 reviews

Excellent 1199
Good 767
Average 414
Poor 251
Terrible 280
Value <span>3.5</span> out of 5
Rooms <span>4.0</span> out of 5
Cleanliness <span>4.0</span> out of 5
Service <span>4.0</span> out of 5

About the Bel Air Collection Resort & Spa Riviera Maya

Location Carreterra Chetumal, Xpu-Ha, QROO 77710

All-inclusive Details

All-inclusive room rates at Bel Air Collection Resort & Spa Riviera Maya are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included
  • In-room minibar (some restrictions)

Activities and facilities/equipment
Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Fitness facilities

Kids' club

  • Supervised activities for children between 5 and 12 years old

Not included

  • Motorized water sports
  • Scuba-diving lessons
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours

Property Features

Some rates at Bel Air Collection Resort & Spa Riviera Maya are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Bel Air Collection Resort & Spa Riviera Maya like a complimentary children's club and an outdoor pool. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. Public spaces have free WiFi. This beach resort also offers a children's pool, a fitness center, and a garden. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Xpu-Ha resort.

  • 144 guestrooms or units
  • 2 levels
  • 9 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Built in 1998
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • 1 conference room
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • On private beach
  • Free WiFi
  • Children's pool
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (80.5 km / 50 mi)
  • Property shuttles: Free beach shuttle
  • Parking: Free self parking

Room Amenities

Bel Air Collection Resort & Spa Riviera Maya offers 144 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Cable television is provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Bel Air Collection Resort & Spa Riviera Maya has 3 restaurants on site.

24-hour room service is available.

Nearby Activities

A private beach and complimentary bicycles are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Free bicycles on site
  • Snorkeling nearby
  • Hiking/biking trails on site
  • Bicycle rentals on site
  • Kayaking on site

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, Collection Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Mud bath in spa
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Minimum age to access spa is 3
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • No rollaway/extra beds available
  • No elevators
  • Pets allowed (no fees)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 250 and MXN 400 for adults, MXN 120 and MXN 200 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bel Air Collection Resort Riviera Maya Solidaridad
  • Bel Air Collection Resort Xpu Ha Riviera Maya
  • Bel Air Collection Resort Riviera Maya Xpu-Ha
  • Bel Air Collection Xpu Ha Riviera Maya
  • Maya Bel
  • Bel Air Collection Resort Animal Sanctuary Riviera Maya Xpu-Ha
  • Bel Air Collection Riviera Maya Solidaridad
  • Bel Air Collection Animal Sanctuary Riviera Maya Xpu-Ha
  • Bel Air Collection Animal Sanctuary Riviera Maya
  • Bel Air Collection Resort Animal Sanctuary Riviera Maya

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.