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"this was the 7th time my wife and I have been to the Palace--have always enjoyed the property and staff. This time we had problems with the room-one c ... " More

By a verified traveler on Sun 29 Oct 2023

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Hotel Description

4.5-star beachfront property with 3 outdoor pools

Beachfront retreat

Within a 5-minute walk of the property, you'll find Xpu-ha Beach and Oasis Beach. Cenote Cristalino and Ecopark Kantun Chi are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and a water park. Enjoy a day at the beach snorkeling, or relax with beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Junior Room

Bed Count 1 King Bed Maximum Occupancy 5 Max
$278* Per night/room Mar 21 - Mar 22

Junior Suite, Pool View (Premium Level)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Junior Suite, Oceanfront (Premium Level)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Barceló Maya Palace - All Inclusive ratings based on 34 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Barceló Maya Palace - All Inclusive

Everyone (12) Couples (4) Family (17)
5 out of 5
this was the 7th time my wife and I have been to the Palace--have always enjoyed the property and staff. This time we had problems with the room-one closet door came off the track and was stuck in place and could not be moved,I called the front deck and was told someone would be on their way so I stayed, 3hrs. later after no one showed I called again and was told that I could leave the room and maintenance would let themself in--came back around 5 and no one had been there-called front desk and was told someone would be there tomorrow-next day came and went with no repair--just so you know this was my wife's closet and could not get to her clothes due to safe and wall shelf was in the way--well after 2 more days my wife went out and found someone to repair it---2 days in a row our room was not cleaned and most days not all towels were left in room-one day at 5 we came back to the room to shower and get ready for dinning and room was not cleaned and while taking a shower the maid was at door, asked her to come back in 20 minutes and we would be gone-room was never cleaned. I had 2 rooms for my family and the other room was not cleaned 3 different days and same problem with towels. Very frustrating since we have enjoyed the property since it has opened. Other tan that we completely enjoyed our trip and the property again

Posted by on Oct 29, 2023

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Comment from Hotel Management

Oct 31, 2023 by The Management.

Dear David Brian,Thank you for choosing Barceló Maya Palace as your vacation resort and the time you have taken to share your impressions about your stay.I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future.Best regards,

5 out of 5
All the people who attended us were friendly, respectful and professional 5 stars, we are going back next year

Posted by on Jul 3, 2023

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Comment from Hotel Management

Jul 5, 2023 by The Management.

Dear Erick Alberto,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

5 out of 5
This was my 5th trip to this resort. The food at the palace is by far the best of other resorts I have been to over the years. Check in is the only area that needs to be improved, takes too long. Once you get your room, your time will be the best ever. Carlos of the entertainment team was very personal and high energy. Carlos, good dancer, got people moving if they want that. The grounds and beach are very nice and well keep. All workers are pleasant and helpful. Will return again.

Posted by on Jun 25, 2023

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Comment from Hotel Management

Jun 27, 2023 by The Management.

Dear Randall,Thank you for choosing Barceló Maya Palace as your vacation resort and the time you have taken to share your impressions about your stay.I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future.Best regards,

5 out of 5
The property was amazing with every detail attended to and the food and drink was exceptional. Great service.

Posted by on Jun 19, 2023

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Comment from Hotel Management

Jun 21, 2023 by The Management.

Dear Liana,Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests.We really appreciate your evaluation and hope to welcome you back soon.Best Regards

1 out of 5
Everything was excellent except for Gustavo the supervisor at the front desk. He was extremely rude, accommodating, insulting and unprofessional. Too bad.

Posted by on Jun 7, 2023

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Comment from Hotel Management

Jun 21, 2023 by The Management.

Dear Esther,Thank you for your contact, we are sorry that you left with this negative view of our property that not allowed you to fully enjoy your Vacation. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be happy to receive you again one day with a guarantee that we can exceed your expectations.Warm regards,

5 out of 5

Posted by on Apr 16, 2023

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Comment from Hotel Management

May 29, 2023 by The Management.

Dear Bernard,We are very happy about your feedback as our main goal is to leave all our Guest satisfied. We will continue all the hard work to keep satisfying all our guests and we hope to host you back real soon.Best Regards

5 out of 5

Posted by on Feb 21, 2023

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Comment from Hotel Management

Mar 14, 2023 by The Management

Dear Erika,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

4 out of 5

Posted by on Feb 20, 2023

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Comment from Hotel Management

Mar 14, 2023 by The Management

Dear Amy,Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon.Best Regards

5 out of 5

Posted by on Feb 12, 2023

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Comment from Hotel Management

Mar 8, 2023 by La Gerencia

Estimado huésped,Le agradecemos mucho el haberse hospedado con nosotros y la evaluación que nos ha dado. Esperamos poder tener el placer de recibirles de nuevo pronto.Saludos Cordiales,

4 out of 5
Disappointing that they don’t offer more shows and activities on site for the guests.

Posted by on Nov 6, 2022

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Comment from Hotel Management

Nov 17, 2022 by The Management.

Dear Ricardo,Thank you for choosing Barceló Maya Palace as your vacation resort and the time you have taken to share your impressions about your stay.I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future.Best regards,

About the Barceló Maya Palace - All Inclusive

Location Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO 77750

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Rowing/canoeing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Bartending
  • Cooking
  • Dancing
  • Language

Entertainment

  • Access to onsite nightclubs
  • Theme parties

Not included

  • Use of golf cart
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite nightclubs included
  • Rowing/canoeing included
  • Windsurfing included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Theme parties included
  • Snorkeling included

Property Features

Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. This 4.5-star Xpu-Ha property is smoke free.

  • 756 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Meeting rooms
  • 2347 sq ft of conference space
  • 218 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 3
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Mirador - This buffet restaurant specializes in international cuisine.

La Hacienda - This buffet restaurant specializes in Mexican cuisine.

Rodizio - This restaurant specializes in Brazilian cuisine.

Brasserie - This restaurant specializes in French cuisine.

Caribe - This restaurant specializes in Caribbean cuisine.

24-hour room service is available.

Nearby Activities

A private beach, 3 outdoor tennis courts, a health club, and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Ecotours nearby
  • Fitness classes on site
  • Basketball on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Sailing nearby
  • Yoga classes/instruction on site

Spa Services

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.

  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Barceló Maya Palace - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Barceló Maya Palace - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.8 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Barcelo Maya Palace Deluxe
  • Barcelo Maya Palace Deluxe
  • Barceló Maya Palace All Inclusive Hotel Xpu-Ha
  • Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
  • Barcelo Maya Palace Deluxe Xpu-Ha
  • Barcelo Palace Maya Deluxe
  • Maya Barcelo Palace
  • Maya Palace Barcelo
  • Maya Palace Deluxe All Inclusive
  • Palace Barcelo
  • Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
  • Barcelo Maya Palace Deluxe All Inclusive Hotel
  • Barcelo Maya Palace All Inclusive Xpu-Ha
  • Barceló Maya Palace All Inclusive Xpu-Ha
  • Barcelo Maya Palace Xpu-Ha
  • Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
  • Barceló Maya Palace All Inclusive All-inclusive property
  • Barceló Maya Inclusive XpuHa
  • Barcelo Maya Inclusive Xpu Ha
  • Barceló Maya Palace - All Inclusive Xpu-Ha
  • Barceló Maya Palace - All Inclusive All-inclusive property

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.