4.4 out of 5

"We stayed from June 28 to July 5 and it was a great experience and my kids love everything! Great for families and would recommend it all the way! Tha ... " More

By a verified traveler on Fri 07 Jul 2017

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Hotel Description

An all-inclusive stay in Xpu-Ha awaits you at Barcelo Maya Beach - All Inclusive. You'll be within a 15-minute walk of Cenote Cristalino and 3.1 km (1.9 mi) from Xpu-ha Beach. Highlights at this beachfront resort include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

All 630 rooms feature LCD TVs with satellite channels, and you can enjoy furnished balconies or patios, sofa beds, and WiFi. Dining in is an option with 24-hour room service, and minibars provide free refreshments. Nice touches include rainfall showerheads, bathrobes, and slippers. Coffee/tea makers, in-room childcare, and free bottled water are also available.

A relaxing visit to U Spa and U Spa Kids can include deep-tissue massages, hot stone massages, and body wraps along with access to the sauna and spa tub. The buffet restaurant, Beach Buffet, serves international cuisine and is open for breakfast, lunch, and dinner. With 3 bars/lounges and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sun loungers, and enjoy the 2 outdoor tennis courts and water park. 12109 square feet (1125 square meters) of event facilities include 3 meeting rooms and a conference center, and other business amenities include a business center. Additionally, you'll find a casino, a nightclub, and a health club. Free hot/cold buffet breakfast is available. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 20-minute drive of this 4-star Xpu-Ha resort include Xcaret Eco Theme Park and Akumal Beach.

Superior Room (B)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$194 per night

Junior Suite Ocean Front Premium Level

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite Ocean Front Premium Level

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Barcelo Maya Beach - All Inclusive ratings based on 57 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Dream Vacation

We stayed from June 28 to July 5 and it was a great experience and my kids love everything! Great for families and would recommend it all the way! Thank you Barcelo Maya Beach

Posted by on Jul 7, 2017

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Comment from Hotel Management

Jul 12, 2017 by Guadalupe Sosa

We really appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets. Best Regards

5 out of 5
Close to the beach. Very clean. Nice and helpful staff

Posted by on Jul 2, 2017

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Comment from Hotel Management

Jul 4, 2017 by Guadalupe Sosa

Thank you for your feedback regarding our staff. We all remain at your service.

5 out of 5

Great Mega Resort

Pros: The kind staff and service. Super clean!! Beautiful grounds!
Cons: Better teen centered activities. My teens disappointed in this.
Location: Cenotes Azul, Cristobel and Chicken Ha. Tulum quick Collectivo away.
Quick check-in! Great ala carte restaurants. Buffets didn't care for. Always found something to eat though. Can we as big or small as you want it to be. Walked out of hotel wing straight to pool on one end and lobby the other. If you want to explore the other hotels, you can. Loved you can walk from your room to buffet and the mall completely covered in case it rains. Cannot even get a drink at Palace. Knew you could not eat there but after the long walk down there, we thought we could get a coke at least. Not sure if you are allowed to use their pools but we did. Missed out on water activities. Ocean too rough for water bikes, paddle boarding and kayaks. They DO NOT take you out on hobby cats like other resorts; use have to do it yourself. That left us out! Snorkeling was okay. Maybe for novices. Didn't see much fish. A lot of dead coral. Snorkeled way out too. Didn't see turtles even at different times of day down by Palace. I am sure if the weather was affected, it would have been great. Entertainment, okay. A lot of similar acts. Loved the fact they have a mall for shopping and also outdoor market type shopping. Cenotes across street were great visit! Walk there. Used the hotel bus once to try it out to go to Palace. Quicker to walk there. Pluses...bath products...shampoo, conditioner, body wash dispenser, small tube of toothpaste, a toothbrush, shoe shine kit, sewing kit, vanity kit, slippers, robes, snacks and plenty of drinks.

Posted by , from Pittsburgh, PA on Jun 22, 2017

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Comment from Hotel Management

Jun 25, 2017 by Guadalupe Sosa

We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Beach was an enjoyable one. Thank you very much

4 out of 5

Great resort close to the beach

Pros: I think I pretty much described that above but the main attraction for us since we love to snorkel was the fact that we didnt have to leave the site.
Cons: We would have liked to have some live music while we ate dinner, earlier show options, and more americanized food choices.
Location: There a great cenotes right across the street that we walked to. The resort is about an hour and 20 minutes from the airport.
We were treated great from the time we checked in untill we checked out. It was our first stay at Barcelo Maya Beach and received a free room upgrade on arrival. Our room had a ocean view with a balcony and hot tub. We were greeted with a bottlle of champagne the second day we were there and had returned to our room from swimming. The second day we had a plate of chocolate covered strawberries and drinks waiting in our room. The staff were always very friendly and the grounds were beautiful and well kept. The beach was beautiful with great snorkling right at the resort-you did need to go down a ways closer to the Palace resort for the best snorkling however. My only complaint would be that the shows started a little late for us-9:30. We were usually too tired to stay up that late after all the water activities we did. I personally did not care for alot of the food at the buffet but my husband liked it. There was alot of seafood which I dont care for and their meats had very strong seasoning. The fruits, breads and desserts were yummy.

Posted by , from Blue Springs, Mo. on May 1, 2017

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Comment from Hotel Management

May 6, 2017 by Erika Garcia

Dear Laura thank you very much for your comments, it was a pleasure to know you have enjoyed your stay and it will be great to have you back best regards Erika Garcia

3 out of 5

Nice Beach & pool..but hotel not all inclusive

Pros: Beach was nice, clean. Pool area was enjoyable. several pools and areas for both families and for those without kids
Cons: service. Customer Service was not good. not accomadating at all for the inconvenience(s)
Location: Xcaret Playa De Carmen
Had booked travel at Barcelo Maya Beach, was moved too Colonial .. and not pleased. this part of the hotel is older and in desperate need of remodeling / updating. Room bathroom had mold, bathroom toilet had to be serviced several times during our stay due to faulty & constant running. Service from staff was not responsive and reacted as we should deal with it. Reservations were booked, because the hotel was over booked so we could not make reservations for dinner for 2 nights NOT the experience i wanted for our family vacation

Posted by , from Dallas, TX on Apr 21, 2017

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Comment from Hotel Management

Apr 26, 2017 by Erika Garcia

Dear Mr JC Thank you for sharing a review of Barceló Maya Beach. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance

4 out of 5

Great option for family vacation!

Great place. The check in takes forever since they only have two people. The rooms floors could be more clean. Overall its a great hotel for a family getaway.

Posted by , from miami on Apr 17, 2017

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Comment from Hotel Management

Apr 22, 2017 by Erika Garcia

Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success

5 out of 5

Fantastic Vacation

Pros: Location was beautiful, food was great, (lots of wonderful seafood) service was excellent.
Cons: There was a musty smell in our rooms in Caribe like something had been put away wet. Otherwise no complaints. Beds and pillows were awesome.
Location: Area was phenomenal, beach beautiful, location was private, larger city Playa del Carmen was nearby for daytrip as were many other adventure parks etc
This was a wonderful resort, food, rooms, facilities, pools, beach etc. Loved the location--not as touristy. Beaches were fabulous, service was fantastic. No real complaints. Would definitely go again.

Posted by on Jul 8, 2016

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Comment from Hotel Management

Jul 19, 2016 by Front desk Manager

Dear Guest, First of all I would like to thank you for spending your vacation at the Barceló Maya Beach, Our main goal is to fulfill the expectations of every single guest we have the pleasure to serve, and we are pleased to read that we succeeded. We look forward to serving you again in the future. Best regards,

4 out of 5

Gorgeous resort with lots of options

Pros: The hotel was gorgeous with five different options in the overall resort complex. Everything was well decorated, clean and amazing.
Cons: Our biggest complaint was the lack of communication. It felt more like a hunt and search to find out what was going on around the resort. More info!
Location: The hotel is within walking distance of the beach and was gorgeous. There were also a lot of options for tours and adventures. Chichen Itza was great.
What a gorgeous location for a vacation! We recommend it. Going premium is worth the extra money. Our rooms were comfy and the beds were awesome. We loved the view and tub. It is a lot of walking so be prepared. The children's club was a hit with our 8 yo. The shopping there on the resort was even decent. We spent the day at the spa which was ok but not great. The food was amazing and fresh fruit outstanding. Be sure you book any specialty dinners as soon as you can as they are full before you even get there which was a bit of a disappointment. The servers were always responsive and helpful. The food was amazing even in the buffet. The buffets near the pool and beach were the most disappointing but still ok. We aren't drinkers but we did try several virgin drinks - daquris, bahama mama and such. It would have been nice to have had a menu of options instead of having to guess. Our one big complaint was the lack of communication about the resort itself and everything it had to offer. It was a bit of a hunt and locate to figure anything out. With a resort so large and across the world, I would expect to have more info. It would have been nice to be given a packet of info upon check in with everything. Heck we would have went scuba diving or ATVing had we known about it and the costs. Really this was the most annoying part. It would have been nice to have a method to flag down the train that went between places or let them know if you wanted a stop.

Posted by , from San Antonio, Tx on Jul 13, 2014

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Comment from Hotel Management

Mar 2, 2016 by Barcelo Maya Beach

Dear Guest, First of all, I would like to thank you for choosing Barceló Maya Beach as your vacation hotel and the comments you kindly share with the us. We hope to have the opportunity to serve you again. Regards,

5 out of 5

Everything I expected

Pros: Close restaurants, scuba diving
This resort was beautiful and had alot to offer. We got into the scuba diving while we were there and it was the best I have had yet, and the staff was awesome! The beach was pristine and the water was perfect. Definitely looks like something out of a Corona commercial. The drinks were delicious as well. Something for everyone here. I will definitely be returning.

Posted by on Oct 24, 2012

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Comment from Hotel Management

Mar 2, 2016 by Barcelo Maya Beach

Dear Guest, First of all, I would like to thank you for choosing Barceló Maya Beach as your vacation hotel and the comments you kindly share with the us. We hope to have the opportunity to serve you again. Regards,

4 out of 5

Good value.

Staff was very helpful & polite. Buffets were decent and the specialty restaurants were excellent. The resort is very large. We didn't mind walking (it burned off those extra calories!) but it could be an issue for some people.

Posted by , from NY on Feb 15, 2012

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Comment from Hotel Management

Mar 2, 2016 by Barcelo Maya Beach

Dear Guest, First of all, I would like to thank you for choosing Barceló Maya Beach as your vacation hotel and the comments you kindly share with the us. We hope to have the opportunity to serve you again. Regards,

About the Barcelo Maya Beach - All Inclusive

Location Carr Chetumal Puerto Juarez Km 266.3, Xpu-Ha, QROO 77750

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Property Features

Barcelo Maya Beach - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Barcelo Maya Beach - All Inclusive, you'll find a full-service spa, a water park, and 2 outdoor swimming pools. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. Free breakfast is available. Public spaces have WiFi for a fee. Business amenities include a business center and meeting rooms. Event space at this resort measures 12109 square feet (1125 square meters) and includes a conference center. A casino, a children's pool, and a health club are also featured at the family-friendly Barcelo Maya Beach - All Inclusive. A roundtrip airport shuttle (available 24 hours) is available for a fee. Self parking is free. A complete renovation of Barcelo Maya Beach - All Inclusive was completed in December 2013.

  • 630 guestrooms or units
  • 3 levels
  • 3 buildings
  • 3 dining venues
  • 3 bars or lounges
  • 3 conference rooms
  • 12109 sq ft of conference space
  • 1125 sq m of conference space
  • Built in 1999
  • Breakfast available (free)
  • Casino
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Children's pool
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Sofa bed

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (79.3 km / 49.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Barcelo Maya Beach - All Inclusive offers 630 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations are furnished with sofa beds and day beds. 32-inch LCD televisions come with premium satellite channels. Bathrooms include rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Xpu-Ha resort provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Pull-out sofa bed
  • Stocked minibar (free)
  • Day bed
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan

Food & Drink

Guests are served free hot/cold buffet breakfast.

Beach Buffet - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Mexico Lindo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. A children's menu is available. Reservations are required.

Rancho Grande - This beach restaurant specializes in international cuisine and serves brunch and lunch. A children's menu is available.

Lobby Bar Beach - Onsite lobby lounge. Open 24 hours.

24-hour room service is available.

Nearby Activities

Outdoor tennis courts, a health club, and a water park are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center. Children under 12 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Golfing nearby
  • Rock climbing on site
  • Cave exploring/spelunking nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing on site
  • Ziplining nearby
  • Playground on site
  • Segway rental/tour on site
  • Boat tours nearby
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Scuba diving on site
  • Golf lessons available nearby
  • Personal motorized watercraft on site

Spa Services

U Spa and U Spa Kids has 25 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. Children under 12 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 25
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 12 per 24-hour period (rates may vary)
  • Airport shuttle fee: USD 123 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Barcelo Beach Maya
  • Barcelo Maya All Inclusive
  • Barcelo Maya Beach All Inclusive
  • Barcelo Maya Beach
  • Barcelo Maya Beach All Inclusive Xpu-Ha
  • Barcelo Maya Beach Xpu-Ha
  • Maya Barcelo Beach
  • Barcelo Maya Beach All Inclusive Hotel Xpu-Ha
  • Barcelo Maya Beach All Inclusive Hotel
  • Barcelo Maya Beach Hotel Xpu-Ha
  • Barcelo Maya Beach Hotel

You should know

  • Barcelo Maya Beach - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child 1 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Special Deal


Book a stay in a "Junior Suite, Jetted Tub, Oceanfront (Club Premium New Room Type)" or "Suite, Oceanfront (Club Premium New Room Type)" room category for travel anytime and receive Club Premium benefits including private check-in/check-out, personalized concierge services, priority reservations at à la carte restaurants, and best available view. Also enjoy access to the Club Premium Lounge with international drinks, canapés, continental breakfast, table games, books, newspaper, and Internet access. In the room, enjoy the following benefits: pool towels; VIP minibar with soda, water, beer, and dry snacks; turndown service; free local calls; Free WiFi; room service; express laundry service; premium brand liquors; and premium in-room amenities. Also enjoy access to Barceló Maya Palace Deluxe facilities, hydrotherapy areas (once daily), 20% off spa services, and 10% off purchases at the Barceló gift shops.


Must book the "Junior Suite, Jetted Tub, Oceanfront (Club Premium New Room Type)" or "Suite, Oceanfront (Club Premium New Room Type)" room category to receive benefits. Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. The property can change or discontinue this offer at any time without prior notice. Other restrictions and blackout dates may apply.