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 Knoxville •1 Room
 Knoxville • 1 Room
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Hilton Knoxville

3.5-star property
501 W Church Ave, Knoxville, TN 1-855-201-7819
4.5 out of 5
Wonderful!
See all 31 travelocity Reviews

"Carmen at check in was absolutely flawless. She was so helpful and good to us. She really made our stay, even better! " More

By a verified traveler on Sun 17 Mar 2024

Points Of Interest

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Hotel Description

Hotel near University of Tennessee in Knoxville

City center stay

Within a 10-minute walk of this Downtown Knoxville hotel, you'll find Knoxville Convention Center and University of Tennessee. St. John's Episcopal Cathedral and Charles Krutch Park are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a seasonal outdoor pool on site, and a 24-hour front desk and a coffee shop are also provided.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$108* Per night/room May 2 - May 3

Luxury Room (Parlor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 2 Queen Beds, Business Lounge Access

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Knoxville ratings based on 31 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Knoxville

Everyone (20) Couples (7) Family (4)
4 out of 5

Posted by on Mar 31, 2024

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Comment from Hotel Management

Apr 21, 2024 by Customer Service

David, it's wonderful to hear that you had a positive experience at the Hilton Knoxville. We appreciate you taking the time to rate us and we look forward to having you back in the future! We strive to make all our guests' stays memorable.

5 out of 5
Carmen at check in was absolutely flawless. She was so helpful and good to us. She really made our stay, even better!

Posted by on Mar 17, 2024

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Comment from Hotel Management

Mar 18, 2024 by Customer Service

RoseAngela, thank you for your wonderful feedback regarding your recent stay at the Hilton Knoxville. It's heartening to hear that you appreciated Carmen's excellent service. She will surely be delighted to receive such high praise. We strive to provide memorable experiences, and we're delighted you had a pleasant visit due to our team's efforts. We can't wait to welcome you back soon.

5 out of 5

Posted by on Mar 10, 2024

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Comment from Hotel Management

Mar 31, 2024 by Customer Service

Thanks for sharing this perfect rating, Kelley!We're thrilled to hear you enjoyed your stay at Hilton Knoxville! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

5 out of 5
I’m very happy with the prompt response from the staff. I needed something in my room and Leighann was here in a flash and took care of it for me. It was awesome.

Posted by on Feb 16, 2024

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Comment from Hotel Management

Feb 16, 2024 by Hilton Knoxville

Thank you for staying with us. We appreciate your feedback!

5 out of 5

Posted by on Feb 16, 2024

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Comment from Hotel Management

Feb 17, 2024 by Hilton Knoxville

Thank you for staying with us. We appreciate your feedback!

5 out of 5

Posted by on Feb 8, 2024

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Comment from Hotel Management

Mar 21, 2024 by Customer Service

Yolanda, thank you for choosing Hilton Knoxville and for your wonderful rating. Our team is thrilled to know you had an enjoyable stay with us. We look forward to welcoming you back on your next visit!

5 out of 5
The Hilton is within walking distance to many restaurants and shopping. Nice hotel. Valet parking available for a fee. You can also self park for a fee. We arrived early and although there were rooms available, we had to pay a $35 early check in fee to get our room before the normal check in time. I would recommend this hotel if you are visiting Knoxville.

Posted by on Jan 29, 2024

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Comment from Hotel Management

Jan 29, 2024 by Hilton Knoxville

Thank you for staying with us. We appreciate your feedback!

4 out of 5

Posted by on Jan 28, 2024

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Comment from Hotel Management

Jan 29, 2024 by Hilton Knoxville

Thank you for staying with us. We appreciate your feedback!

5 out of 5
Front desk staff very friendly and helpful

Posted by on Nov 8, 2023

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Comment from Hotel Management

Nov 9, 2023 by Hilton Knoxville

Thank you for staying with us. We appreciate your feedback!

5 out of 5

Posted by on Oct 8, 2023

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Comment from Hotel Management

Oct 9, 2023 by Hilton Knoxville

Thank you for staying with us. We appreciate your feedback!

About the Hilton Knoxville

Location 501 W Church Ave, Knoxville, TN 37902

Renovations + Closures

The following facilities will be closed during the winter:

  • Swimming pool

Property Features

Hilton Knoxville offers its guests a 24-hour fitness center and a seasonal outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and 11 meeting rooms are available. Event space at this hotel measures 16000 square feet (1486 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Knoxville. Parking is available for a fee. Smoking is allowed in designated areas at this Knoxville hotel.

  • 1 building
  • 320 guestrooms or units
  • 18 levels
  • 16000 sq ft of conference space
  • 1486 sq m of conference space
  • Built in 1981
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator (on request)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Knoxville offers 320 accommodations with MP3 docking stations and safes. Beds feature premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 10:30 AM.

Marble City Kitchen - This restaurant specializes in southern cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Firefly - Onsite bar. Guests can enjoy alfresco dining (weather permitting). Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Protective clothing is available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Parking height restrictions apply
  • Number of children who can stay free - 3
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10–30 per person
  • Self parking fee: USD 30 per night (in/out privileges)
  • Valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel Knoxville
  • Hilton Knoxville
  • Knoxville Hilton
  • Hilton Knoxville Hotel Knoxville
  • Knoxville Hilton Hotel
  • Hilton Knoxville Hotel
  • Hilton Knoxville Hotel
  • Hilton Knoxville Knoxville
  • Hilton Knoxville Hotel Knoxville

You should know

  • The seasonal pool will open in May and close in September.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.