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Shangri-La The Marina, Cairns

5.0 star property
Family-friendly hotel with 1 outdoor pools, connected to a shopping center in Cairns

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Shangri-La The Marina, Cairns

Photo gallery for Shangri-La The Marina, Cairns

Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, sun loungers
Exterior
Deluxe Sea View Twin | Property entrance
Breakfast, lunch, dinner served; international cuisine, ocean views
Egyptian cotton sheets, premium bedding, minibar, in-room safe

Overview of Shangri-La The Marina, Cairns

Reviews
8.8

Excellent

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Pool
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
Pierpoint Road, Cairns, QLD, 4870
  • Popular LocationHorizon Club1 min walk
  • Popular LocationCairns Marlin Marina4 min walk
  • Popular LocationCairns Station17 min walk
  • AirportCairns, QLD (CNS-Cairns Intl.)13 min drive

Room options

View all photos for Executive Suite

Lobby

Executive Suite

  • 533 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Suite Twin

Egyptian cotton sheets, premium bedding, minibar, in-room safe

One Bedroom Suite Twin

  • 624 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Sea View King

Lobby

Deluxe Sea View King

  • 355 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Sea View Twin

Lobby

Deluxe Sea View Twin

  • 350 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Marina View Twin

Executive Marina View Twin | Property entrance

Executive Marina View Twin

  • 355 sq ft
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Horizon Club Suite 1 King

Horizon Club Suite 1 King | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Horizon Club Suite 1 King

  • 796 sq ft
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite King

Property entrance

One Bedroom Suite King

  • 624 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Marina View King

Interior entrance

Executive Marina View King

  • 350 sq ft
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Marina View Suite

Executive Marina View Suite | Interior entrance

Executive Marina View Suite

  • 533 sq ft
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room King

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room King

  • 355 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room Twin

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room Twin

  • 355 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Horizon Club Room 1 King

View from room

Horizon Club Room 1 King

  • 603 sq ft
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Horizon Marina View Room Twin

Horizon Marina View Room Twin | Property entrance

Horizon Marina View Room Twin

  • 603 sq ft
  • Marina view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Pool
Hilton Cairns
Pool
Spa
Free WiFi
Restaurant
4.3 out of 5, Excellent, (1002)
The price is $140
per night
$154 total
includes taxes & fees
May 3 - May 4
Hilton Cairns

About the neighborhood

Cairns

Oceanside stay.A stay at this Cairns Central Business District hotel places you steps from Reef Fleet Terminal and within a 5-minute walk of Cairns Esplanade. Centenary Lakes Botanic Gardens is within 3 miles (5 km) and Skyrail Rainforest Cableway is within 12 miles (20 km).

What's nearby

  • Cairns Marlin Marina - 4 min walk
  • Cairns Esplanade - 4 min walk
  • Reef Fleet Terminal - 5 min walk
  • Cairns Night Markets - 9 min walk
  • Cairns Central Shopping Centre - 12 min walk

Getting around

  • Cairns Station - 17 min walk
  • Cairns Intl. Airport (CNS) - 14 min drive

Restaurants

  • Salt House - 4 min walk
  • Horizon Club - 1 min walk
  • Grill'd - 5 min walk
  • Rattle N Hum - 5 min walk
  • The Pier Bar - 3 min walk

About this property

Shangri-La The Marina, Cairns

Family-friendly hotel with 1 outdoor pools, connected to a shopping center in Cairns
Shangri-La The Marina, Cairns offers its guests a children's pool, an outdoor pool, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center, 18 meeting rooms, and limo/town car service are available. Event space at this hotel measures 4456 square feet (414 square meters) and includes a conference center. A terrace, tour/ticket assistance, and a vending machine are also featured at the family-friendly Shangri-La The Marina, Cairns. For a fee, parking is available.

Smoking is allowed in designated areas at this Cairns hotel.

  • 255 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • 4456 sq ft of conference space
  • 414 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Dining venue
Shangri-La The Marina, Cairns offers 255 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Languages

Chinese (Mandarin), English, Filipino, French, Italian, Japanese, Korean, Malay, Portuguese

Property amenities

Family friendly

  • Children's pool
  • Fenced pool
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Self parking on site (AUD 20 per day)
  • Valet parking on site (AUD 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM–10:30 AM for a fee: AUD 38 for adults and AUD 19 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Egyptian-cotton sheets
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Outdoor space

  • Balcony

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 100.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 38 for adults and AUD 19.00 for children
  • Self parking fee: AUD 20.00 per day
  • Valet parking fee: AUD 25.00 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 100.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Shangri-La Hotel Marina
Shangri-La Hotel Marina Cairns
Shangri-La Marina Cairns
Shangri-La Marina Hotel
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri La Hotel The Marina
Shangri La The Marina, Cairns
Shangri-la The Marina, Cairns Hotel
Shangri-la The Marina, Cairns Cairns
Shangri-la The Marina, Cairns Hotel Cairns

Frequently asked questions

How close is Shangri-La The Marina, Cairns to the airport?

Shangri-La The Marina, Cairns is 4.4 mi (14-min drive) away from the Cairns Intl. Airport (CNS) airport, the closest popular airport to the property.

How much does it cost to stay at Shangri-La The Marina, Cairns?

As of Apr 19, 2024, prices found for a 1-night stay for 2 adults at Shangri-La The Marina, Cairns on Apr 23, 2024 start from $154.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Shangri-La The Marina, Cairns have an airport shuttle?

Airport shuttle services are not available at Shangri-La The Marina, Cairns.

How close is Shangri-La The Marina, Cairns to the beach?

This hotel is 14.7 mi (23-min drive) from Palm Cove Beach and 8.1 mi (20-min drive) from Holloways Beach. Don't forget your sunscreen!

Does Shangri-La The Marina, Cairns offer free breakfast?

Free breakfast isn’t provided at Shangri-La The Marina, Cairns, but buffet breakfast is offered for a fee of AUD 38 for adults and AUD 19.00 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Shangri-La The Marina, Cairns?

No, there is no casino at this hotel, but Reef Hotel Casino (4-min walk) and Cazalys Cairns (6-min drive) are nearby.

What time is check-in at Shangri-La The Marina, Cairns?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at Shangri-La The Marina, Cairns?

Free parking is not available at this hotel. Self parking is available for AUD 20.00 per day, and valet parking for AUD 25.00 per day.

Does Shangri-La The Marina, Cairns have a pool?

Shangri-La The Marina, Cairns features an outdoor pool and a children's pool. Guests can enjoy pool access from 6:00 AM to 8:00 PM.

Does Shangri-La The Marina, Cairns have a restaurant?

Shangri-La The Marina, Cairns is home to The Backyard, which features international cuisine, ocean views, and al fresco dining.

Does Shangri-La The Marina, Cairns have a spa?

There are no spa services available at this hotel.

How close is Shangri-La The Marina, Cairns to downtown Cairns?

Shangri-La The Marina, Cairns is 0.3 mi away from Cairns.

Shangri-La The Marina, Cairns Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 616 out of 1004 reviews" "
Rating 8 - Good. 241 out of 1004 reviews" "
Rating 6 - Okay. 90 out of 1004 reviews" "
Rating 4 - Poor. 40 out of 1004 reviews" "
Rating 2 - Terrible. 17 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joel

Stayed 1 night in Jan 2024

10/10 Excellent

Valentina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 7 nights in Jan 2024

10/10 Excellent

Louis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, the Shangri-La is right next to the pier where the Great Barrier Reef tours depart. Our room was large with a great view of the harbor and Esplanade. The staff was very helpful and the breakfast was very good. Complete amenities.
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amasing View
Amasing location and friendly staff
Stayed 3 nights in Jan 2024

6/10 Okay

Carl

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Don't book with Shangri La level expectations
Unfortunately 3 nights were spent in 3 different rooms meaning a lot of changing around and a generally unsettled experience. Room 1: Originally booked a Deluxe Seaview room and was happy with it - the room was fresh, clean and seemed to have had a somewhat recent facelift. Bed and bathroom were great, as was the balcony and view which was enjoyed. There were a few minor maintenance issues but was happy to overlook these for an overall sense of cleanliness, comfort and the view. On night two there was a very audible, heavy bass beat and sound of a live singer from under the room. Reception they advised it was an external bar under the hotel and as it was a Friday night it would be going until at least midnight. Therefore they offered a room change, and although I didn't want to pack up at that time of night, they compromised with a room across the hall. Room 2: This was similar to the original room with a view into the internal tropical gardens and was of the same standard. I would say the bass of the bar below was still audible but to a lesser extent and I was able to sleep with earplugs. Room 3: The hotel kindly upgraded me to a suite which went above and beyond along with breakfast as an apology for the disruption. I believe was a Marina Suite and while this afforded more space and a view as had been booked, the overall quality of the room seemed lesser than the original Deluxe Seaview. Overall the staff were excellent however room product not in keeping with Shangri La
Stayed 3 nights in Jan 2024

10/10 Excellent

Andrea, Reservoir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought the staff were fantastic- especially in the breakfast room and David on towels!
Stayed 6 nights in Dec 2023

10/10 Excellent

John Derek

Stayed 5 nights in Dec 2023

10/10 Excellent

Jing

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent, with a few minutes walking to the marina, many restaurants, and shops. The room is spacious, clean, and quiet. The pool is large and beautiful filled with warm water. They provide very affordable valet laundry service.
Stayed 3 nights in Dec 2023