4.4 out of 5

"This was our first trip to Punta Cana and we were NOT disappointed. We had excellent service from the airport to our stay at Sanctuary. We stayed at ... " More

By a verified traveler on Wed 25 Apr 2018

Enter dates to see availability

Hotel Description

5-star beachfront property near Juanillo Beach

Beachfront retreat

Within 6 miles (10 km) of this property, you'll find Punta Cana Beach and Juanillo Beach. Scape Park at Cap Cana and Scape Park are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and 5 restaurants. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Enjoy the 5 outdoor pools and free perks like buffet breakfast and valet parking.

Jetted tubs, free WiFi

The 165 soundproofed guestrooms offer free WiFi and comfy beds. Other amenities include free minibar items, furnished balconies or patios, and flat-screen TVs with cable channels.

Junior Suite (Luxury)

Bed Count 2 Queen Beds Maximum Occupancy 3 Max
$544 per night

Junior Suite (Castle)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, Beachfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite (Castle, Swim Out)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, Oceanfront (Castle)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, Ocean View (Premium, Luxury)

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Sanctuary Cap Cana-All Inclusive Adults Only by Playa Hotel & Resorts ratings based on 14 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sanctuary Cap Cana-All Inclusive Adults Only by Playa Hotel & Resorts

Everyone (14)
4 out of 5
This was our third stay at this resort and it is excellent in every way, Food, drinks, hotel rooms, service, cleanliness, upkeep and the resort itself is absolutely beautiful! We had one “not so pleasant” Experience with the server at the beach snack bar who gave preferential treatment to local Spanish speaking guests. Same problem last time we were there with this same server. However, all other service staff everywhere at this resort have phenomenal service all 3 times that we’ve been there! Definitely will return and I highly recommend this adult vacation resort! This was the first time we used Travelocity for this trip back and what is a big negative is that we had to pay 100 % of the cost upfront! Whereas before, only the airfare portion of our package was charged at booking. The rest was at checkout of the resort.

Posted by , from Ma on Jan 31, 2019

Was this review helpful to you?
Comment from Hotel Management

Feb 1, 2019 by Management

Thank you for taking the time to share your feedback and for your loyalty when choosing our hotel for your holidays. We are very glad to know you were pleased with the hotel overall. Likewise, we extend our apologies for all and any inconveniences. We will investigate your report about our beach snack bar as we have never received a complain about our staff in that area. We have shared your entire feedback with our Management team so they can evaluate our performance and improve in those areas where we were not at the highest of your expectations. We look forward to hosting your stay once again and continuing to meet your expectations. We remain at your service,

5 out of 5
Great location, has a little bit of everything, loved it here!

Posted by on Jan 14, 2019

Was this review helpful to you?
Comment from Hotel Management

Jan 15, 2019 by Management

Thank you for taking the time to share your feedback. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations.

4 out of 5

Posted by on Nov 5, 2018

Was this review helpful to you?
Comment from Hotel Management

Nov 6, 2018 by Management

Thank you for your feedback. We hope to welcome you back in the future.

5 out of 5
Nice rooms and clean. Service and food was impeccable. Nice and relaxing.

Posted by on Oct 29, 2018

Was this review helpful to you?
Comment from Hotel Management

Oct 30, 2018 by Management

Thank you for your review, we are looking forward to welcome you back.

5 out of 5

Nice resort with beautiful beach!

Pros: Yes, we would definitely recommend this resort!!
Cons: Clarification on signing tickets for drinks/food What's all included Friendly bar tenders
Location: Resort is only 15mins from airport which was great! Don't recommend a lot of the tours as they're dissapointing
This was our first trip to Punta Cana and we were NOT disappointed. We had excellent service from the airport to our stay at Sanctuary. We stayed at the Jr. Suite Ocean View which we thought was a perfect spot as we were a short distance to the pool, restaurants and the ocean. It is a quieter resort for the nightlife, which was fine with us but if you're a night owl you probably would be disappointed. The staff was very friendly but we did think the bar tenders one in particular wasn't very friendly the whole time we were there and at times he made us feel like we were bothering him. I will say when we first arrived we were told buy a gentleman carting us to our room that Sanctuary Town was NOT included and after talking to a few others at the resort they were told something completely different which we got straightened out at the front desk as it is included which was a great experience. Other than the bar tender we have no complaints as the resort was beautiful and we really enjoyed the restaurants especially the Blue Marlin.

Posted by on Apr 25, 2018

Was this review helpful to you?
Comment from Hotel Management

Apr 26, 2018 by Jennifer V / Guest Service Manager

Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sanctuary Cap Cana. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to have the pleasure of having you back home in the near future.

4 out of 5
Very nice resort! The resort is divided into separate areas, the part we stayed in (the castle) was very cool-looking. There was some minor construction/updates going on (light bulbs hamging down, misding door handles, broken porch light) but nothing major.

Posted by on Apr 10, 2018

Was this review helpful to you?
Comment from Hotel Management

Apr 17, 2018 by Ninoska Pichardo, Sales Assistant.

Dear Guest, We appreciate the time that you have invested on writing an overview of your stay with us. We truly hope you can give us the opportunity to host you again in the future so we can offer you the truly remarkable experience that you deserve. Please do not hesitate to contact us personally prior your arrival, we will be happy to assist you. Best regards

5 out of 5
We were very happy. The staff was extremely friendly and made us feel welcome. The property is lovely. The weather was low 80s each day. The frozen margaritas were truly enjoyed.

Posted by on Apr 7, 2018

Was this review helpful to you?
Comment from Hotel Management

Apr 10, 2018 by Ninoska Pichardo, Sales Assistant.

Dear guest, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sanctuary Cap Cana by Playa Hotels and Resorts. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to have the pleasure of having you back home in the near future. Best regards

5 out of 5
Pros: Smaller resort with all the amenities. Can walk to restaurants and facilities without walking a long distance
If you are looking for total relaxation sanctuary cap cana is the resort. No pushy activities. If you want to do them they are available. The restaurants are superb. Different varieties to choose from each day and night. You will not leave your vacation hungry. Staff is over the top. Very friendly and are there if you need or want anything!

Posted by on Jan 17, 2018

Was this review helpful to you?
Comment from Hotel Management

Jan 18, 2018 by Jennifer Velasquez / Assistant Manager

Thank you for choosing the hospitality of Sanctuary Cap Cana, and for taking the time to write a review about your recent experience. We are glad to read that you have enjoyed our staff’s attentive service and pool facilities and that you had in general a pleasant stay. We sincerely hope we can have the honor of being your hopes in not too distant future. Regards,

4 out of 5

Beautiful hotel suited for an older crowd

This hotel is breathtaking... depending on what you want it could be perfect. However, for my husband and I it was very conservative. Almost every restaurant on the propert has a dress code which is nice unless you're wanting to do a dinner right after the pool or beach. This is def not a party hotel. If you're looking for a beautiful Lowkey time, this is the place for you

Posted by , from Los Angeles, Ca on Jun 3, 2017

Was this review helpful to you?
Comment from Hotel Management

Jun 9, 2017 by Jennifer Velasquez / Assistant Manager

Dear A. Martinez , Thank you very much for highlighting every aspect of our Resort and for sharing your experience. It is an honor to know how much our hard work and effort manage to make your holidays memorable and unique. Please know that our goal is to provide you at all times an outstanding service, being very attentive towards your needs and achieve in accomplish them. We look forward to welcome you in the not too distant future!! Regards,

2 out of 5

Not 4 or five stars. Maybe 3.

Food was lousy. Beach substandard for Caribbean. Room was OK. Pool OK. Rooms at the castle section were nicer, but minimal dining options there (which is just as well since the food was generally inedible).

Posted by , from connecticut on Jan 19, 2016

Was this review helpful to you?
Comment from Hotel Management

Jan 23, 2016 by Management

Thank you for your feedback. We regret to acknowledge that our international cuisine did not meet your palate's expectations. We will share your comments with our Executive Chef. Regarding dinning options at the Castle, the Castle is only 2 minutes walk to our Main Building where all action takes place, Castle was designed to be a secluded section of the hotel. We extend our apologies for the inconveniences if distance was an issue for you. Best regards,

About the Sanctuary Cap Cana-All Inclusive Adults Only by Playa Hotel & Resorts

Location Blvd Zona Hotelera, Playa Juanillo, Punta Cana, La Altagracia 23302

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Airport transfers
  • Laundry/dry cleaning services

  • Access to onsite clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • All available beverages included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • All non-motorized water sports included
  • Theme parties included
  • All land activities, and recreational facilities and equipment included

Property Features

Sanctuary Cap Cana-All Inclusive Adults Only by Playa Hotel & Resorts is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Sanctuary Cap Cana-All Inclusive Adults Only by Playa Hotel & Resorts you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. WiFi is free in public spaces. This Colonial property also offers a 24-hour fitness center, a spa tub, and a steam room. Free self parking and valet parking are available. A complete renovation of Sanctuary Cap Cana-All Inclusive Adults Only by Playa Hotel & Resorts was completed in September 2018. Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 165 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 5 bars or lounges
  • 3466 sq ft of conference space
  • Built in 2007
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (14.5 km / 9 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Sanctuary Cap Cana-All Inclusive Adults Only by Playa Hotel & Resorts offers 165 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony or patio (furnished)
  • Sitting area
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 11 AM.

Blue Marlin - This beachfront restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Casabella - This restaurant specializes in international cuisine and serves breakfast and lunch. Open daily.

Wok - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

The Steakhouse - This steakhouse specializes in Argentinean cuisine and serves dinner only. Open daily.

Capriccio - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

Children’s, Family activities & Adults only • Five swimming pools including a saltwater pool (room facility) • Ping pong • Dance lessons • Beach football •

  • Snorkeling nearby
  • Parasailing nearby
  • Fitness classes on site
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

For those seeking a sanctuary for the senses, the Sanctuary Spa offers a serene atmosphere of pure indulgence, combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Indulge in your choice of the most soothing, relaxing and results-driven treatments including; massages, facials, manicures and pedicures.

  • Number of treatment rooms 14
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • 24-hour check-in
  • Minimum guest age is 18
  • Caters to adults only

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cap Cana Sanctuary
  • Sanctuary Cap Cana All Inclusive Playa Hotels Resorts
  • Sanctuary Hotel Cap Cana
  • Sanctuary Cap Cana Hotel Punta Cana
  • Sanctuary Cap Cana Resort
  • Sanctuary Cap Cana Alsol All Inclusive
  • Sanctuary Alsol All Inclusive
  • Sanctuary Cap Cana Alsol
  • Sanctuary Alsol
  • Sanctuary Cap Cana AlSol All Inclusive Adults
  • Sanctuary AlSol All Inclusive Adults
  • Sanctuary Cap Cana AlSol Adults
  • Sanctuary AlSol Adults
  • Sanctuary All Inclusive Playa Hotels Resorts

You should know

  • Pool access available from 6 AM to 7 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Promotions

Honeymoon and Anniversary Celebration Offer

Book a stay in any room or rate category for a honeymoon or anniversary celebration, and receive a complimentary door banner, strawberry and chocolate amenity upon arrival, 1 bottle of sparkling wine delivered to room, 1 special turndown service, 15% discount on spa treatments, and 1 breakfast in bed (must be reserved in advance with concierge).


Must book a stay within 3 months of wedding or anniversary date to receive benefits. Full details provided at check-in. Guests must present their official wedding/civil partnership certificate at check-in; date of travel cannot exceed 3 months from marriage or anniversary date. If official marriage certificate is not presented at check-in, the hotel reserves the right to amend the room rate. 15% discount on spa treatments cannot be applied to spa special packages or combined with any other spa promotion or offers. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Spa appointment may be required. Offer subject to availability. Amenities subject to change without notice. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.