4.5 out of 5

"This was our first trip to Punta Cana and we were NOT disappointed. We had excellent service from the airport to our stay at Sanctuary. We stayed at ... " More

By a verified traveler on Wed 25 Apr 2018

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Hotel Description

5-star beachfront hotel near Juanillo Beach

Beachfront retreat

At this Punta Cana hotel, you'll be within half a mile (1 km) of Juanillo Beach and 6 miles (10 km) of Punta Cana Beach. Punta Espada Golf Course and Scape Park at Cap Cana are also within 6 miles (10 km).

Renovated in 2018

This luxury hotel features a private beach, a full-service spa, and 5 restaurants. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Enjoy the 5 outdoor pools and free perks like full breakfast and valet parking.

Jetted tubs, free WiFi

The 165 soundproofed guestrooms offer free WiFi and comfy beds. Other amenities include free minibar items, furnished balconies or patios, and flat-screen TVs with cable channels.

Junior Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$427 per night

Junior Suite (Castle)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite (Castle, Swim Out)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, Oceanfront (Castle)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Suite, Ocean View (Premium, Luxury)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sanctuary Cap Cana Adults Only by Playa Hotel & Resorts ratings based on 19 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sanctuary Cap Cana Adults Only by Playa Hotel & Resorts

Everyone (16) Couples (3)
5 out of 5
The hotel was meticulously clean, the staff was super friendly, there was entertainment nightly, and activities all day. The staff did a great job trying to get everyone to participate without ever making guests feel pressured to participate. Food was great. The buffet was actually some of the best food and highly recommend it for breakfasts and lunch.

Posted by , from Harrison Township, MI on Apr 5, 2019

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Comment from Hotel Management

Apr 6, 2019 by Melary Santana Social Media Moderator

Thank you so much for visiting our property. We are more than glad to know that our services, staff and property fulfilled your expectations. We will share your gracious comments with our Team in order to keep the motivation. We look forward to hear from you.

5 out of 5
The staff was fantastic! The friendliest people I have ever met! The property was beautiful

Posted by on Mar 25, 2019

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Comment from Hotel Management

Mar 26, 2019 by Social Media Moderator

Dear Anonymous, Taiguey! On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Dominican Caribbean. We are more than glad to know that our staff services fulfilled your expectations. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. Thank you so much for recommending our services for an unforgettable experience. Our team looks forward to having you back in a not too distant future. Kind regards, Melary Santana Social Media Moderator

5 out of 5

Posted by on Mar 25, 2019

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Comment from Hotel Management

Apr 1, 2019 by Social Media Moderator

Thank you for taking the time to share your rating.

5 out of 5
Sanctuary Cap Cana was everything we asked it to be for a couples getaway! The food was fantastic! There was not a meal that we didn't enjoy - standouts being Fusion, The Steakhouse, and The Blue Marlin. All of that said, the staff were who made this vacation amazing, namely Jorge, our butler, and Carlos, the pool bartender. Jorge went out of his way for my wife and I and always with a smile on his face. I can't say enough about these gentlemen and the service that they provided. We will definitely look at coming back to Sanctuary Cap Cana!

Posted by on Feb 26, 2019

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Comment from Hotel Management

Feb 28, 2019 by Management

Thank you for taking the time for sharing this review. We are very glad to know your motivating comments about our services, facilities and gastronomy. We will congratulate your butler for being part of your memorable holiday. We are looking forward to welcome you back,

5 out of 5

Posted by on Feb 4, 2019

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Comment from Hotel Management

Apr 1, 2019 by Social Media Moderator

Thank you for taking the time to share your rating.

4 out of 5
This was our third stay at this resort and it is excellent in every way, Food, drinks, hotel rooms, service, cleanliness, upkeep and the resort itself is absolutely beautiful! We had one “not so pleasant” Experience with the server at the beach snack bar who gave preferential treatment to local Spanish speaking guests. Same problem last time we were there with this same server. However, all other service staff everywhere at this resort have phenomenal service all 3 times that we’ve been there! Definitely will return and I highly recommend this adult vacation resort! This was the first time we used Travelocity for this trip back and what is a big negative is that we had to pay 100 % of the cost upfront! Whereas before, only the airfare portion of our package was charged at booking. The rest was at checkout of the resort.

Posted by , from Ma on Jan 31, 2019

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Comment from Hotel Management

Feb 1, 2019 by Management

Thank you for taking the time to share your feedback and for your loyalty when choosing our hotel for your holidays. We are very glad to know you were pleased with the hotel overall. Likewise, we extend our apologies for all and any inconveniences. We will investigate your report about our beach snack bar as we have never received a complain about our staff in that area. We have shared your entire feedback with our Management team so they can evaluate our performance and improve in those areas where we were not at the highest of your expectations. We look forward to hosting your stay once again and continuing to meet your expectations. We remain at your service,

5 out of 5
Great location, has a little bit of everything, loved it here!

Posted by on Jan 14, 2019

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Comment from Hotel Management

Jan 15, 2019 by Management

Thank you for taking the time to share your feedback. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations.

4 out of 5

Posted by on Nov 5, 2018

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Comment from Hotel Management

Nov 6, 2018 by Management

Thank you for your feedback. We hope to welcome you back in the future.

5 out of 5
Nice rooms and clean. Service and food was impeccable. Nice and relaxing.

Posted by on Oct 29, 2018

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Comment from Hotel Management

Oct 30, 2018 by Management

Thank you for your review, we are looking forward to welcome you back.

5 out of 5

Nice resort with beautiful beach!

Pros: Yes, we would definitely recommend this resort!!
Cons: Clarification on signing tickets for drinks/food What's all included Friendly bar tenders
Location: Resort is only 15mins from airport which was great! Don't recommend a lot of the tours as they're dissapointing
This was our first trip to Punta Cana and we were NOT disappointed. We had excellent service from the airport to our stay at Sanctuary. We stayed at the Jr. Suite Ocean View which we thought was a perfect spot as we were a short distance to the pool, restaurants and the ocean. It is a quieter resort for the nightlife, which was fine with us but if you're a night owl you probably would be disappointed. The staff was very friendly but we did think the bar tenders one in particular wasn't very friendly the whole time we were there and at times he made us feel like we were bothering him. I will say when we first arrived we were told buy a gentleman carting us to our room that Sanctuary Town was NOT included and after talking to a few others at the resort they were told something completely different which we got straightened out at the front desk as it is included which was a great experience. Other than the bar tender we have no complaints as the resort was beautiful and we really enjoyed the restaurants especially the Blue Marlin.

Posted by on Apr 25, 2018

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Comment from Hotel Management

Apr 26, 2018 by Jennifer V / Guest Service Manager

Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sanctuary Cap Cana. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to have the pleasure of having you back home in the near future.

About the Sanctuary Cap Cana Adults Only by Playa Hotel & Resorts

Location Blvd Zona Hotelera, Playa Juanillo, Punta Cana, La Altagracia 23302

All-inclusive Details

  • Access to onsite clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • All available beverages included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included

Property Features

Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Sanctuary Cap Cana Adults Only by Playa Hotel & Resorts you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. WiFi is free in public spaces. This Colonial hotel also offers a 24-hour fitness center, a spa tub, and a steam room. Free self parking and valet parking are available. A complete renovation of Sanctuary Cap Cana Adults Only by Playa Hotel & Resorts was completed in September 2018. Smoking is allowed in designated areas at this 5-star Punta Cana hotel.

  • 165 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 5 bars or lounges
  • 3466 sq ft of conference space
  • Built in 2007
  • Full breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Sanctuary Cap Cana Adults Only by Playa Hotel & Resorts offers 165 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony or patio (furnished)
  • Sitting area
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 11:00 AM.

Blue Marlin - This beachfront restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Casabella - This restaurant specializes in international cuisine and serves breakfast and lunch. Open daily.

Wok - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

The Steakhouse - This steakhouse specializes in Argentinean cuisine and serves dinner only. Open daily.

Capriccio - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

Children’s, Family activities & Adults only • Five swimming pools including a saltwater pool (room facility) • Ping pong • Dance lessons • Beach football •

  • Snorkeling nearby
  • Parasailing nearby
  • Fitness classes on site
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking nearby
  • Windsurfing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

For those seeking a sanctuary for the senses, the Sanctuary Spa offers a serene atmosphere of pure indulgence, combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Indulge in your choice of the most soothing, relaxing and results-driven treatments including; massages, facials, manicures and pedicures.

  • Number of treatment rooms 14
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • 24-hour check-in
  • Minimum guest age is 18
  • Caters to adults only

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cap Cana Sanctuary
  • Sanctuary Cap Cana All Inclusive Playa Hotels Resorts
  • Sanctuary Hotel Cap Cana
  • Sanctuary Cap Cana Hotel Punta Cana
  • Sanctuary Cap Cana Resort
  • Sanctuary Cap Cana Alsol All Inclusive
  • Sanctuary Alsol All Inclusive
  • Sanctuary Cap Cana Alsol
  • Sanctuary Cap Cana AlSol All Inclusive Adults
  • Sanctuary AlSol All Inclusive Adults
  • Sanctuary Cap Cana AlSol Adults
  • Sanctuary AlSol Adults
  • Sanctuary All Inclusive Playa Hotels Resorts
  • Sanctuary Cap Cana Adults Playa Hotel Resorts Punta Cana
  • Sanctuary Cap Cana Adults Playa Hotel Resorts
  • Hotel Sanctuary Cap Cana Adults Only by Playa Hotel & Resorts
  • Sanctuary Cap Cana Adults Playa Resorts Punta Cana
  • Sanctuary Cap Cana Adults Playa Resorts
  • Sanctuary Cap Cana by AlSol All Inclusive Adults Only
  • Sanctuary Cap Cana by Alsol Adults Only All Inclusive
  • Sanctuary Cap Cana by Alsol All Inclusive
  • Sanctuary Cap Cana All Inclusive Adults Only by Playa Hotel
  • Sanctuary Cap Cana
  • Sanctuary Cap Cana All Inclusive by Playa Hotels Resorts

You should know

  • Pool access available from 6 AM to 7 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Promotions

Honeymoon and Anniversary Celebration Offer

Book a stay in any room or rate category for a honeymoon or anniversary celebration, and receive a complimentary door banner, strawberry and chocolate amenity upon arrival, 1 bottle of sparkling wine delivered to room, 1 special turndown service, 15% discount on spa treatments, and 1 breakfast in bed (must be reserved in advance with concierge).


Must book a stay within 3 months of wedding or anniversary date to receive benefits. Full details provided at check-in. Guests must present their official wedding/civil partnership certificate at check-in; date of travel cannot exceed 3 months from marriage or anniversary date. If official marriage certificate is not presented at check-in, the hotel reserves the right to amend the room rate. 15% discount on spa treatments cannot be applied to spa special packages or combined with any other spa promotion or offers. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Spa appointment may be required. Offer subject to availability. Amenities subject to change without notice. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.