5 star beach with 3 star rooms
Posted Jun 30, 2016 on Expedia
Hotel Facilities were immaculate: From the moment we arrived in the lobby, we were thrilled by the aesthetics and atmosphere of the Majestic Elegance. The two-level lobby area boasted floor-to-ceiling marble, and more importantly, 2 full service bars. were beautifully maintained.
The Beach: Clean, palm tree lined, white powder sand, clear water, very quiet (on Elegance Club side, the regular section seemed a bit loud with daily activities, such as dancing competitions).
The Elegance Club: It is definitely worth the small amount of extra $ to upgrade to the Elegance club! It was nice to have access to a more private pool and beach area. There are also multiple Elegance Club lounges that had snacks and drinks. They were convenient to stop into to grab extra bottles of water, coffees, and espressos.
Elegance Club room location: Some rooms (of the same nightly rate) are way better than others! We had water leaking from the ceiling in our first room, which over looked a construction site as well. However, after politely notifying the front desk, we were able to move to a room in the "Elle" building without any issues (this may have been due to the time of year we went, not all of the rooms were full). It was steps away from the beach, had a great view, and was a bit cleaner.
Room cleanliness: Both of our rooms smelled like Fraternity basements! We went with another couple and their room was also musty smelling.
Food: Don't come here expecting spectacular food.
Comment from Hotel Management
Jul 1, 2016 by Majestic Management Team , Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!