Ratings based on 3,517 Guest Reviews

Hear it directly from our travelers
4.2 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
by A traveler from Upstate, NY

40th Birthday Celebration

Posted Aug 23, 2016
When we arrived, we were immediately handed a refreshing, cool towel, as well as a icy 'majestic" drink, then whisked to the "elegance club" check in. Our butler Elise was wonderful! I was greeted on my birthday with a happy birthday banner across the door, a champagne bubble bath in our room, and a sparkling cake after dinner. We enjoyed most all of the restaurants, as well as the entertainment. Overall, we had a fantastic experience and can not wait to return!
Comment from Hotel Management
Aug 26, 2016 by Majestic Management Team , Hotel Management
Dear Amanda, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
1 out of 5
by A traveler from florida

Beach is only thing good

Posted Jul 17, 2016
Given 1 bed room after booked double beds. So i slept on kids cot all week. Room full of mosquitos. Rude staff. Horrible food choices and food poisoning several times. Manager told us we couldn't use phone anymore while using it to ask for refund. Restaurant had roaches. Have pics as proof. Never again
Comment from Hotel Management
Jul 19, 2016 by Majestic Management Team , Hotel Management
Dear Ang, We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
3 out of 5
by A traveler

Customer service could use some work

Posted Jul 5, 2016
As far as the quality of the room, amenities, and facilities there are no complaints. Beautiful suite on the fourth floor with two jacuzzi's, large bed, and an overall very elegant feel. The pool and beach areas were nice and the restaurants were great. The complaints lie with the resort staff. To start, the receptionist pulled some sort of scam where he made me believe I was getting a better package deal with the two rooms i booked getting upgraded and I would receive a welcome gift. Complete lie because he switched the room style I booked, had a maid bring me extra toiletries and nothing else, and forced me to pay cash for this so call upgrade without prior consent. I was under the impression he was showing me the rooms he had available but he gave me the keys then left. There's also a bit of a language barrier if your Spanish is rusty but understandable because English is not the main language in the DR. More than once the I felt as though the staff had an attitude towards me because I spoke mainly English but that might've just been my impression. Overall pretty disappointed with the experience
Comment from Hotel Management
Jul 8, 2016 by Majestic Management Team , Hotel Management
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A traveler

Awesome staff, very nice resort

Posted Jun 28, 2016
This was my first trip to the Caribbean. The staff at the Majestic Elegance was awesome! They made our vacation that much better! A special thanks to Jorge, Pastor, Jean Carlos and Anudey for the special attention and happy conversation, despite the language barrier. Your patience is immeasurable! The rooms are nice and well kept. The food choices are plenty so we always found something tasty. We will definitely be back!
Comment from Hotel Management
Jul 2, 2016 by Majestic Management Team , Hotel Management
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by MARIO JOSE from barranquilla colombia

Posted May 31, 2016 on Hotels
super
Comment from Hotel Management
by Majestic Management Team, Hotel Management
Dear Mario Jose, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
by A traveler

Beach was niche but food wasn't good at all.

Posted May 31, 2016 on Expedia
Staff was very helpful and beach was nice, however, food and wifi weren't good at all. Drinks also was OK.
Comment from Hotel Management
Jun 7, 2016 by Majestic Management Team , Hotel Management
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by A traveler from CA

Nice property close to the beach. Beautiful beach.

Posted May 27, 2016 on Expedia
Beautiful spot. The beach is amazing, staff very friendly, hotel is really nice . The rooms are nice. Drinks are really good. The only complaint I have the bed sheets are to old, clean but too old.
Comment from Hotel Management
May 28, 2016 by Majestic Management Team , Hotel Management
Dear kris, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A traveler from Mechanicsville,VA USA

Great Hotel with very friendly, courteous staff.

Posted May 23, 2016 on Expedia
Pros: Very courteous staff, clean, nice beach.
Cons: Move the swimming boundary's out a little more to the coral and grass bed area's
Was a great place for our Honeymoon. Would go there again and recommend it to a friend. Lots of onsite entertainment and things to do through out the day. Very engaging staff with volleyball tournaments, beach fun games, swim up bar festivities. Nightly entertainment
Comment from Hotel Management
May 24, 2016 by Majestic Management Team , Hotel Management
Dear Mike, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A traveler from Brasília, Brasil

Maravilhoso hotel

Posted May 23, 2016 on Expedia
Pros: Bom quarto, excelentes restaurantes com uma equipe que nos recebem bem e atendem bem também, um cardápio variado, a equipe de animação é super alegre.
Ficamos hospedadas eu, minha mãe e minha irmã por 7 dias e adoramos. Fomos bem atendidas por todos. Bons restaurantes e toda a equipe de animação, sem exceção, são ótimos. A garçonete Romana é super atenciosa. A única observação que tenho a colocar é que o hotel é muito grande e anda-se muito, se alguém tiver um parente com dificuldades para andar longas distâncias como eu, é bom levar uma cadeira de rodas.
Comment from Hotel Management
May 27, 2016 by Majestic Management Team , Hotel Management
Dear Cristiane, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by Artan

Posted May 21, 2016 on Hotels
Comment from Hotel Management
Jul 23, 2016 by Majestic Management Team, Hotel Management
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!