Not what I expected
Posted Aug 28, 2015 on Expedia
The grounds and pool are very nicely maintained. The room was clean and house keeping did a very good job each day. The friendliness and helpfulness of staff was hit or miss, most seemed indifferent to hotel patrons while few went above and beyond. The butler concept is a gimmick since it's hard to track him down if you need something. Be ware of restrictions for restaurants, two require reservations that can only be made day of before 5pm and some require long pants, while others require long pants and close toed shoes. Way too many requirements for a tropical resort where one should be comfortable and able to relax! Stay away from See and Sea, worse food on the resort - everything is stale and looks like it's been sitting out for hours. Overall food quality was poor, stick with food that can be made in front of you. Breakfast and lunch at the Italian restaurant are your best bet (for Elegance Club members only). Alcohol was good, however no two drinks ever tasted the same, so no consistency in how things are made. We had a good time but we're very disappointed by lack of customer service and poor quality food. Would not return.