Ratings based on 155 Guest Reviews

Hear it directly from our travelers
4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler from Tiverton, Rhode Island

Nice hotel, close to the beach, great food.

Posted Apr 23, 2017
Pros: Very clean and the food was awesome.
Cons: They kept changing the shows at night time. It would say one thing when we went to breakfast and then at dinner time it would say something else.
Location: We did not do any extras. We went to relax and get some sunshine.
We had a great time. We went with family members. This was our second time at the hotel. Had a great time at the Foam Party!
Comment from Hotel Management
Apr 26, 2017 by Majestic Resorts, Hotel Management
Thanks for staying with us. We appreciate your feedback! We’ll work hard to fix the issue you experienced. Thanks for letting us know.
5 out of 5
Recommended
for Everyone
by A traveler from USA

Family centered resort on the beach

Posted Apr 21, 2017
Pros: Everything.
Location: The resort is located on the beach. Several excursions are offered.
The Majestic Colonial Resort was the perfect place for a 3 generation family vacation. The grounds were beautiful and well cared for. The rooms were nice sized, clean and comfortable. The service was exceptional. The restaurants had a large variety of foods. Our taste buds were in food heaven. We looked forward to trying the new dishes that were offered. The staff was friendly and professional. A big shout out to Doris, Alex and Minnie Me for adding extra fun to our time at the resort. We looked forward to seeing them each day. Their energy and friendliness were fun to be around. They are an important part of the staff. We recommend this resort and will definitely return.
Comment from Hotel Management
Apr 26, 2017 by Majestic Resorts, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A traveler from New york

Very nice hotel true to the online description!!!

Posted Apr 18, 2017
I recently spent 5 days with my husband and son! The location is perfect and the hotel is clean! Very efficient staff friendly and helpful! The beach and swimming pool are very nice! Easy when you have young children! Good food selection and restaurants! They also have a private area for people with no kids! The only thing for me was the bedding situation! The beds might need an upgrade!
Comment from Hotel Management
Apr 20, 2017 by Majestic Resorts, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A traveler from Texas

Amazing Vacation

Posted Apr 9, 2017
Amazing Vacation, one of the best resorts we have stayed at in Punta Cana. The staff was by far the friendliest we have experienced. The food was hit and miss, some of it was amazing and other meals we had were not so great. The colonial club was well worth it as well. Overall we can't wait to go back!
Comment from Hotel Management
Apr 17, 2017 by Majestic Resorts, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A traveler from New Jersey

Wonderful and relaxinf

Posted Apr 1, 2017
This all inclusive was superb. The food was great. The staff friendly and helpful. Fun activities for parents and kids all day long. Many bars - beach, pool - premium drinks. Nighttime shows and bands. Nice beach. Nice pool. Would definitely recommend and return there again!
Comment from Hotel Management
Apr 17, 2017 by Majestic Resorts, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A traveler

wonderful resort and staff

Posted Mar 28, 2017
The resort was beautiful and incredibly clean. The staff could not have been any more pleasant or efficient. Plenty of restaurants, bars and pools to choose from. I would definitely go back.
Comment from Hotel Management
Apr 17, 2017 by Majestic Resorts, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A traveler from new york

Posted Mar 22, 2017
Pros: Hotel was new, clean, beautiful grounds, terrific beach and wonderful staff.
Cons: Dinners weren't good, brochure confusing for lunch dress code, reservations needed for empty restaurants. Front Staff sent us all over for checkout.
Location: Dune buggy excursion was a blast.
Majestic Colonial was overbooked - switched us to Majestic Mirage which was newer. First room had construction view - very noisy and workmen. I was upset so our butler Jorge Luis got us a 2 room suite with swim up pool, 2 bathrooms, Jacuzzi on balcony, bali bed. He also set up our dinner & spa reservations, one night he set up bubble bath with balloons and rose petals. He gave us shirts and hats. Our ac had a problem and he contacted maintenance which came right away and fixed. Jorge was always available to help and answer questions. The hostess Mariel remembered us from the first day, always greeting us by name and with a smile. The night maid Carmen was great and friendly. She made designs with towels and bedding. Went to the lobby to get change for tips. They sent us to one place which sent us to another and they told us to come back later. When I returned they said they had no change. When I got upset they gave me change. On check out, front bell hop sent us to the counter, which sent us to an office - why don't the bell hops at front desk know where to check out?? The front bell hop also tried sending us somewhere else to find out about our shuttle. When I insisted he look on his list he did and there was our name and info..... My husband is handicapped and being sent all over for simple requests seemed ridiculous. All in all it was a great week and we didn't let a few incidents ruin our wonderful time!
Comment from Hotel Management
Apr 20, 2017 by Majestic Resorts, Hotel Management
Thanks for staying with us. We appreciate your feedback!
1 out of 5
by A traveler from Lancaster, NY

Worst vacation ever!!!!!!

Posted Mar 9, 2017
Pros: The ocean view
Cons: The staff needs to stop stealing from the guests. The food was terrible. The room stunk. The AC hardly worked.
Location: We did a Jeep Safari, which included horseback riding, zip lining, a cigar factory and lunch. It was an excellent tour.
We arrived at the resort on February 18th. That evening before dinner we placed our cash, valuables and passports in our room safe. While we were at dinner maintenance and housekeeping entered our room to put two extra beds in the room and make them up. The next morning I went into the safe to retrieve some of the money only to find it missing. I immediately went to guest services to report the theft. An overworked young lady made me fill out a report before security could do anything about the theft. The lady from guest services and two "security" personnel accompanied to my room where they ripped apart my room looking for the missing money (as if I stole it from myself). The condescending security guard stated that if the safe was locked no one could have gotten in. An obvious lie since there is a key hole on the safe. $1100 USD taken right from our room safe and we were being called liars. Having all of our money stolen was the worst part of the trip but it overall is just a run down cesspool. The ocean view suite had a partially blocked view, the room stunk like mildew and the air conditioning barely worked. The food at the restaurant was not very good. The staff barely understood/spoke English. After the theft from our room we were upgraded to the Majestic Mirage. The Mirage is a nicer resort that the Colonial but mostly because it is newer. For what you get at the Colonial it should probably be about $25/night.
4 out of 5
Recommended
for Everyone
by A traveler

Great for kids!

Posted Mar 3, 2017
We stayed with out two 9 month old twins and our 4 year old daughter. The staff were awesome with or daughter and the babies. They all loved the babies and made us feel very welcome. We are at the seafood and steakhouse and supreme buffet mostly because they were outside or buffet style for supreme making it easy. Lots of kids here making it great for family. Food was great. Lots of different options that change daily but also has staples for kids and picky eaters. The kids zone was the highlight of the trip. My daughter loved the splash playground. Spent most days there and the main pool. They also have nightly activities for the kids at the main stage before the show that were great. Overall it was a great resort for family.
Comment from Hotel Management
Apr 20, 2017 by Majestic Resorts, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A traveler

nice hotel, good food. takes all day to get roomed

Posted Feb 16, 2017
Pros: nice pool and beach access
Cons: clean rooms earlier in the morning. not 5 at night. bartenders are slow with getting drinks
Location: beach is nice. not much to see otherwise
enjoyed the vacation. Will not be returning to the resort however.