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Ocean El Faro Resort - All Inclusive

4.5-star property
Carretera Uvero Alto, Punta Cana, La Altagracia 1-855-201-7819
3.7 out of 5
Good!
See all 25 travelocity Reviews

"Some staff friendly some not Made a spa reservation then got sick and called to cancel and no one would answer the phone to cancel and still got char ... " More

By a verified traveler on Sun 14 Apr 2024

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Hotel Description

4.5-star beachfront property near Macao Beach

Beachfront retreat

Your stay at this Uvero Alto property places you within 6 miles (10 km) of Macao Beach and Sirenis Aquagames Water Park. Cana Bay Golf Club and Punta Blanca Golf Course are within 12 miles (20 km).

All-inclusive

This all-inclusive property features a private beach, free water park access, and a full-service spa. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. There's fun for all ages with a lazy river and a free kid's club, and babysitting is an added bonus.

Junior Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$373* Per night/room Apr 24 - Apr 25

Junior Suite Swim Up

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Roof Top

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite Vista Piscina

Bed Count 1 King Bed Maximum Occupancy 4 Max

Privilege Master Suite Swim Up

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privilege Royal Master Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Ocean El Faro Resort - All Inclusive ratings based on 25 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ocean El Faro Resort - All Inclusive

Everyone (11) Couples (10) Family (5)
4 out of 5
Some staff friendly some not Made a spa reservation then got sick and called to cancel and no one would answer the phone to cancel and still got charged for it

Posted by on Apr 14, 2024

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Comment from Hotel Management

Apr 15, 2024 by Concierge Online

Dear guest,Thank you so much for taking the time to leave us review, although we are saddened to hear that some of our staff members were not as friendly as we would like. We would like to apologize for any inconvenience this may have caused during your stay.We would also like to address your comment about the spa reservation. We sincerely apologize for the difficulty you had trying to cancel your reservation and for the charge you were still billed. This is not what we expect from our customer service and we will take this criticism very seriously to improve our cancellation procedures and ensure it does not happen again.We appreciate your honesty and invite you to contact us directly so we can address this situation and provide you with a satisfactory solution.Again, thank you for choosing our hotel and we look forward to the opportunity to provide you with a much better experience in the future.Best regards,Ocean El Faro Teams

5 out of 5
This is an amazing property. Lots of activities and the property is extremely clean.

Posted by on Mar 15, 2024

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Comment from Hotel Management

Mar 17, 2024 by Carlos Carter

Dear guest,Thank you for your kind words about our property at Ocean El Faro. We are thrilled to hear that you found it amazing and enjoyed the variety of activities available. Maintaining a high standard of cleanliness is a top priority for us, and we are pleased that you noticed and appreciated our efforts in this regard.Your feedback is valuable to us, and we are grateful for your positive review. We hope to welcome you back for another fantastic experience in the future.Warm regards,Ocean El Faro Team

5 out of 5

Posted by on Mar 14, 2024

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Comment from Hotel Management

Apr 3, 2024 by Concierge Online

We sincerely appreciate your 5 star rating. We are pleased to know that you enjoyed your stay at Ocean El Faro. If in the future you have plans to return or if there is something specific you want to experience during your stay, do not hesitate to contact us. We’re here to make sure your next visit is as wonderful or even better.We hope to welcome you back soon.Kind regards,Ocean El Faro Team

2 out of 5
The resort itself is nice but mainly for families. We booked a master suite and upon arrival we were put into a junior suite. We weren’t told of the downgrade and it wasn’t until we mentioned something that they acknowledged we were downgraded and informed us they couldn’t accommodate our room until night three. Jose and Justina were complete gems and the only reason we enjoyed our stay. We did book privilege so didn’t have to worry about reservations which was nice. The room service is NON EXISTENT. We called the room service to ask for more bottled water since our mini fridge wasn’t not stocked. We waited five hours and kept calling to check the status of the request and were hung up on numerous times. We ended up having to go to the front desk and asked for the water and were told “sorry it’ll come to the room when it does” completely unacceptable in our eyes. If you’re okay with no room service, being lied to about rooms, being scammed into a two hour time share tour then this is the place for you! If not I would highly recommend booking your vacation elsewhere.

Posted by on Jan 31, 2024

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Comment from Hotel Management

Feb 3, 2024 by Carlos Carter

Dear guest,We are glad to hear that you found the resort to be nice, especially for families. We apologize for the inconvenience and disappointment you experienced with the room downgrade and the lack of room service. Your feedback is important to us, and we will ensure that it is shared with the relevant teams for further review and improvement. We are pleased to know that Jose and Justina made a positive impact on your stay. We appreciate your comments and hope to have the opportunity to provide you with a much-improved experience in the future.Best regards,Ocean El Faro Team.

1 out of 5
Horrible customer service!

Posted by on Nov 29, 2023

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Comment from Hotel Management

Nov 30, 2023 by Carlos Carter

Dear guest,We are sorry to hear that you experienced poor customer service during your stay at El Beso - Ocean El Faro. We take these complaints very seriously and will work to address them. We understand that your experience with us can greatly impact your overall satisfaction with the resort, and we want to ensure that all our guests have an enjoyable and memorable stay.If you have any specific suggestions or ideas on how we can improve our customer service, we would be grateful for your feedback. Your input is valuable in helping us better serve our guests.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Ocean El Faro Team

5 out of 5
I love how big the resort was. Love the lazy river. All the Restaurants were excellent, but the Mexican restaurant. In my opinion they should have a Dominican restaurant so when people visit they can try the local dishes .

Posted by on Sep 29, 2023

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Comment from Hotel Management

Sep 30, 2023 by Carlos Carter

Dear Guest,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the spaciousness of the resort, the lazy river, and the excellent restaurants. Your suggestion about having a Dominican restaurant is noted, and we appreciate your input. We strive to provide a variety of culinary options, and your feedback will be taken into consideration for future enhancements.Warm regards,Ocean El Faro Team

4 out of 5
Likes: Excellent Staff, Room was very nice, Privilege Lounge was great, Bars (especially the lobby bar), Sakura, Excursion Coordinator was friendly and helpful Dislikes: The pool bars closed very early, one of the restaurants never opened, the snack bar food was not very good

Posted by on Sep 26, 2023

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Comment from Hotel Management

Sep 26, 2023 by Carlos Carter

Dear Guest,Thank you for choosing our resort for your last vacation and for taking the time to share your feedback about your experience with us. Certainly, we strive to provide quality service always. Thank you for sharing your feedback on our operation and for giving us the opportunity to evaluate our performance through your feedback; be assured that your feedback will be shared with relevant departments to ensure proper follow-up. We look forward to welcoming you to our resort in the future. Kind regards!Team Ocean El Faro.

5 out of 5
I have good expereince in Ocean El Faro, room was good they take care everyday for cleaning, i would mention Alba one of the person take care to make room perfect, drinking selection is good and bartenders also make good drink, kids activity is good those girls do good job with kids and have lot of games, only thing that need improve is snack bar more selection of food and wait long time to get a burger, my family have good time in Ocean El Faro.

Posted by on Sep 6, 2023

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Comment from Hotel Management

Sep 6, 2023 by Carlos Carter

Dear guest,Thank you for sharing your positive experience at Ocean El Faro. We're pleased to hear that you enjoyed your stay and that our staff, particularly Alba, took good care of you. We appreciate your feedback regarding the snack bar, and we'll take it into consideration as we continually work to improve our services.It's wonderful to know that your family had a great time at our resort, and we hope to welcome you back in the future for another enjoyable stay.Warm regards,The Ocean El Faro Team

4 out of 5
Had a great time celebrating my wedding anniversary vacation. Hotel facilities are well kept and there are options on what to do during your day. Felt the Hotel was short staffed at eating venues, usually there was a bit of a wait for beverages and beer was warm at some of the bars. Try the beach bar those guys are great and beer was always cold. We booked a Privilege Category stateroom and José was the Expedia Privilege Concierge attendind us, he went above and beyond to make us feel special, and made sure we were well attended. Facilities for Provilege category where well staffed and had excellent service.

Posted by , from AGUADILLA on Jul 6, 2023

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Comment from Hotel Management

Jul 6, 2023 by Carlos Carter

Dear Guest,Thank you for choosing our resort for your last vacation and for taking the time to share your feedback about your experience with us. Certainly, we strive to provide quality service always. Thank you for sharing your feedback on our operation and for giving us the opportunity to evaluate our performance through your feedback; be assured that your feedback will be shared with relevant departments to ensure proper follow-up. We look forward to welcoming you to our resort in the future. Kind regards!Team Ocean El Faro.

5 out of 5
Great staff, clean

Posted by on Jun 24, 2023

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Comment from Hotel Management

Jun 24, 2023 by Carlos Carter

Dear Guest,Thank you for choosing our resort for your last vacation and for taking the time to share your feedback about your experience with us. Certainly, we strive to provide quality service always. Thank you for sharing your feedback on our operation and for giving us the opportunity to evaluate our performance through your feedback; be assured that your feedback will be shared with relevant departments to ensure proper follow-up. We look forward to welcoming you to our resort in the future. Kind regards!Team Ocean El Faro.

About the Ocean El Faro Resort - All Inclusive

Location Carretera Uvero Alto, Punta Cana, La Altagracia 23000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Ocean El Faro Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Ocean El Faro Resort - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 13 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Colonial property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

  • 911 guestrooms or units
  • 3 levels
  • 18 buildings
  • 10 dining venues
  • 3 swim-up bars
  • 13 bars or lounges
  • 6028 sq ft of conference space
  • 560 sq m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Ocean El Faro Resort - All Inclusive offers 911 air-conditioned accommodations with private spa tubs and free minibar items. Rooms open to balconies. Accommodations are furnished with double sofa beds. Beds feature premium bedding. 49-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with hair dryers. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

  • Private spa tub
  • Private balcony
  • Jetted tub
  • Pull-out sofa bed
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Hydromassage showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 10:00 AM.

El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Blue Moon - This restaurant specializes in French cuisine and serves dinner only. Open daily.

Sakura - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Route 66 - This restaurant specializes in American cuisine and serves dinner only. Open daily.

Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

A private beach and a complimentary water park with a lazy river are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Beach volleyball on site
  • Archery on site
  • Bowling alley on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards, debit cards, and cash

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Safety Program (H10 Hotels)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Safety Program (H10 Hotels).

  • Grey water recycling system
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Annual carbon offsets
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Property does not require health documentation at check-in
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Water dispenser use by guests actively encouraged
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Program (H10 Hotels)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Ocean El Faro Resort All Inclusive Punta Cana
  • Ocean El Faro Resort All Inclusive
  • Ocean El Faro All Inclusive Punta Cana
  • Ocean El Faro Resort All Inclusive Punta Cana
  • Ocean El Faro Resort All Inclusive
  • Ocean El Faro All Inclusive Punta Cana
  • Ocean El Faro All Inclusive
  • Ocean Faro Inclusive Inclusive
  • Ocean El Faro Resort - All Inclusive Punta Cana
  • All-inclusive property Ocean El Faro Resort - All Inclusive
  • Ocean El Faro Resort - All Inclusive Punta Cana
  • Ocean El Faro All Inclusive
  • Ocean El Faro Resort - All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Biosphere
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.