Great hotel with a few exceptions.
Posted Jul 18, 2016 on Expedia
The check-in was smooth and inviting. Our room at first glance was very nice with a beautiful ocean view. Two problems with the room were a bit annoying. First, the shower head only had one direction, straight down. So I pretty much had to stand up against the front wall of the shower to be under it. It was detachable but that didn't help much because every time I tried to put it back it would fall. Usually on my head. Secondly, the floor was always wet in the shower room. It seemed to be seeping up through the floor. So that lead to there being a mess of wet towels and feet. Yuck. The room otherwise was nice and clean. The fridge was always stocked and there was no shortage of clean towels. The buffets were plentiful but mediocre food at best. The restaurants were better but still missed the mark on food quality and taste. The service was always great though. My last issue with the resort was the beach. It was touted as adults only. Signs on the the beach read the same "adults only". So on a Sunday when I called to ask why there were some 30 + kids, some supervised and others old enough to not be, seemed to take over the stretch of beach in front of our room. I was told that the beach isn't controlled by the resort. That it's open to everyone. Fine by me but I booked a room on an adults only beach. If I'd have wanted to hear a bunch of screaming kids while I'm trying to relax, I'd have stayed on the family side of the resort. All in all not bad but not great.
Comment from Hotel Management
Jul 21, 2016 by Sandy Pfeil-Hotel Director, Hotel Management
Dear guest, Thank you for selecting Barceló Bavaro Beach for your vacation and sharing your feedback with the online community. We appreciate your comments about our services and facilities, your valuation are very important for us. For this reason we apologize for the inconvenient that you experienced during you stay in our resort. We remain at your entire disposition for any assistance you might need at a future visit. Warm Regards, Sandy Pfeil Director.