Ratings based on 297 Guest Reviews

Hear it directly from our travelers
3.8 out of 5
80% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
1 out of 5
by A traveler

Do not recommend staying here.

Posted May 31, 2016 on Hotels
This resort is badly in need of an overhaul. That is their plan, but until it happens (2018, supposedly), I would not recommend staying there.
4 out of 5
by A traveler from Mesquite, NV

South Zone Resort

Posted May 15, 2016 on Expedia
Pros: Staff very willing to assist in all aspects of your stay. From entertainment at the hotel to the best ways to get around town they do it all.
Cons: It's an older facility so rooms could use a little updating but overall it's a well kept hotel.
Location: You can catch the bus going north or south right in front of the hotel and get almost anywhere you'd want to go for 8 pesos.
Stayed with friends who have time share units here. We waited until a few weeks prior to leaving and ended up with a 1 bedroom suite with a large balcony for about what thety pay in annual maintenance fees for a studio unit. Great views of Banderas Bay, nice pool area, very friendly and helpful staff.
4 out of 5
by A traveler from chicago

wonderful place with friendly staff.great birthday

Posted May 4, 2016 on Expedia
Pros: has a traditional feel
Cons: refrigerators
Location: zipline tour with Los Veranos. vista grill in town
good fun overall. swam in ocean & played in pool. accomidating staff. comfortable bed. ocean views. local bus nearby & mountains
Comment from Hotel Management
May 6, 2016 by Gelsey Fadul, Hotel Management
Dear Marie, Thank you so much for your kind review. We look foward to your next visit. Reagrds,
2 out of 5
by A traveler from Houston, TX

A Bit of a Disappointment

Posted Apr 25, 2016 on Expedia
Pros: Room was good size
Cons: internet available in the rooms. Solve odor problems
Location: Location south of town. Not safe to walk on busy narrow road so taxis are needed to go anywhere
We were disappointed with the Hotel. We were staying in a king suite which was good sized but very dimly illuminated. The room was generally shabby and an off sewage type odor persisted in the building. The Expedia reservation stated "free wi fi wireless", however wireless internet (or wired ) service was not available in the rooms. Therefore, one had to go to the lobby or restaurant to access any internet. Not good for a stay in Mexico!
Comment from Hotel Management
May 6, 2016 by Gelsey Fadul, Hotel Management
Dear Dan, We apologize for the inconveniences you encountered during your stay with us. We are about to begin the remodeling of 2 more floor and better lights are being consider as a priority. New floors will also have wifi in rooms. We hope you come back to Puerto Vallarta soon.
4 out of 5
by Joel Gilmore

This traveler left a rating score only Posted Apr 22, 2016 on Hotels
3 out of 5
by A traveler

Posted Apr 1, 2016 on Expedia
This hotel was very clean and the staff very helpful.
Comment from Hotel Management
May 6, 2016 by Gelsey Fadul, Hotel Management
Thank you for your feedback. We hope you return to Puerto Vallarta soon.
4 out of 5
by A traveler

Modest, quiet. get-away resort on beach.

Posted Mar 31, 2016 on Expedia
Pros: location...great warm staff...very good food choices...
Cons: As any hotel ages..constant up keep. foul fumes were occasionally noticeable in lobby area of south tower..
Location: Great location ..on the water...near old town ...but out and away from hustle and bustle..
We went for the first time to this resort in March......and although it wasn't perfect..for me and my wife is was just great...not many kids ..mostly adults..and had everything we needed...
Comment from Hotel Management
May 6, 2016 by Gelsey Fadul, Hotel Management
Thank you so much for your comments. We are constantly improving and remodeling the hotel. Hopefully next time you visit you will get to stay in one of the new units as we are planing on remodeling 2 more floors before the end of 2016. Regards,
5 out of 5
by mary from New Castle, colorado

Pacific paradise

Posted Mar 30, 2016 on Hotels
We thoroughly enjoyed our stay at costa sur. We will go back, great location, away from the hotel strip, south end, not the best beach, but the breakwall enabled us to safely swim in the ocean, snorkel and kayak. Only complaint was in the "adult pool" there were lots of kids. It was also over spring break and Easter, so there were lots of families. may be different at other times. All in all a great getaway.
Comment from Hotel Management
Jul 9, 2016 by Gelsey Fadul, Hotel Management
Dear Mary, Thank you so much for your comments. We are glad you enjoyed your time with us. Yes, Easter week is a big holiday for families in Mexico, also the summer season. The rest of the year we have mostly adult guests. We hope you come back to visit us again real soon!.
4 out of 5
by A traveler

Right on the beach

Posted Mar 25, 2016 on Expedia
Great hotel especially the enclosed beach area great for children however it does get deep rather quickly, also bring some wet shoes the sand is rocky. The large pool is not heated, we went to check out the smaller pool bc it was heated but it was extremely dirty full of drunk adults and children... I did overhear a woman say she urinated twice :| gross. There are two buildings with a lobby in only one and I didn't like the fat that you had to go to the other building just to get towels for the pool and then back to return them. Also would've been nice if they gave you the tokens for the wifi password at check in before you go to your room, no they won't give it to you over the phone. Liked that they have a small continence store in the lobby. Room service for lunch and breakfast were good, the people that deliver it to your room could be more pleasant.
4 out of 5
by A traveler from Hoboken, NJ

Very nice

Posted Mar 21, 2016 on Expedia
We had a room on the renovated 8th floor. Very comfortable and clean. Nice and quiet, just the ocean sounds:) food was good, spa was great, and service was very attentive.