A Bit of a Disappointment
Posted Apr 25, 2016 on Expedia
We were disappointed with the Hotel. We were staying in a king suite which was good sized but very dimly illuminated. The room was generally shabby and an off sewage type odor persisted in the building. The Expedia reservation stated "free wi fi wireless", however wireless internet (or wired ) service was not available in the rooms. Therefore, one had to go to the lobby or restaurant to access any internet. Not good for a stay in Mexico!
Comment from Hotel Management
May 6, 2016 by Gelsey Fadul, Hotel Management
We apologize for the inconveniences you encountered during your stay with us.
We are about to begin the remodeling of 2 more floor and better lights are being consider as a priority.
New floors will also have wifi in rooms.
We hope you come back to Puerto Vallarta soon.