Get an overview of this hotelWaterfront resort across from San Juan cruise-ship piers, just steps from restaurants, shops and attractions.

With a stay at Sheraton Old San Juan Hotel, you'll be centrally located in San Juan, steps from Pier 3 and Port of San Juan.

This 4-star resort is close to San Juan Cathedral and La Fortaleza - Palacio de Santa Catalina.

Make yourself at home in one of the 240 air-conditioned rooms featuring LCD televisions. Your pillowtop bed comes with down comforters. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and complimentary toiletries.

Be sure to enjoy recreational amenities, including a health club, an outdoor pool, and a spa tub. Additional features include complimentary wireless Internet access, babysitting/childcare, and a hair salon.

Satisfy your appetite at the resort's restaurant, which serves breakfast and brunch, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Featured amenities include a computer station, express check-out, and complimentary newspapers in the lobby. Planning an event in San Juan? This resort has 8073 square feet (750 square meters) of space consisting of a conference center and conference space. Self parking (subject to charges) is available onsite.

Hotel Amenities

Hotel Amenities

Sheraton Old San Juan Hotel is across the street from the cruise-ship piers and 3 blocks from Fort San Cristobal.

The resort offer an onsite restaurant and café. Guests have access to a computer in the resort's administrative office, along with tour/ticket assistance, complimentary wireless Internet access in public areas, an Internet point, multiple conference/meeting rooms, luggage storage, and photocopy, faxing, and secretarial services. A fitness center contains cardio machines. The resort's shopping arcade lies across a narrow street.

This Puerto Rico resort is smoke-free.

  • Outdoor pool 
  • Spa tub 
  • Spa treatment room(s) 
  • Free newspapers in lobby 
  • Health club 
  • Bar/lounge 
  • Restaurant 
  • Breakfast available (surcharge) 
  • Conference space 
  • Total number of rooms - 240 
  • Safe-deposit box at front desk 
  • 24-hour front desk 
  • Porter/bellhop 
  • Express check-out 
  • Multilingual staff 
  • Number of floors - 9 
  • Babysitting or childcare 
  • Hair salon 
  • ATM/banking 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Valet parking (surcharge) 
  • Wedding services 
  • Smoke-free property 
  • Tours/ticket assistance 
  • Free WiFi 
  • Computer station 
  • Luggage storage 
  • Conference space size (meters) - 750 
  • Number of meeting rooms - 10 
  • Conference center 
  • Self parking (surcharge) 
  • Conference space size (feet) - 8073 
  • Television in common areas 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Free Wi-Fi  
  • Rollaway/extra beds available  
  • Babysitting or childcare  
  • Refrigerator (on request)  
  • Microwave (on request)  


Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi


Self parking (surcharge), Valet parking (surcharge)

Room Amenities

  • Premium TV channels 
  • Pay movies 
  • Premium bedding 
  • Hypo-allergenic bedding available 
  • Room service (limited hours) 
  • Air conditioning 
  • Climate control 
  • Blackout drapes/curtains 
  • Phone 
  • Coffee/tea maker 
  • Refrigerator (on request) 
  • Microwave (on request) 
  • Daily housekeeping 
  • Designer toiletries 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Shower/tub combination 
  • In-room massage available 
  • Iron/ironing board 
  • Desk 
  • Rollaway/extra beds available 
  • Cribs/infant beds available 
  • In-room safe (laptop compatible) 
  • Satellite TV service 
  • HDTV 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Down comforter 
  • Pillowtop mattress 
  • LCD TV 

Where to Eat

Palio - This authentic restaurant offers Puerto Rican fusion cuisine with a selection of quality meats and fresh fish and stunning views of Old San Juan Harbor from the resort's second floor. Breakfast, brunch, lunch, and happy hour are also available. Closed Mondays.

Nearby Things to Do

Guests can take advantage of the hotel's outdoor pool for swimming and sunning, and fitness equipment for staying in shape.

The concierge desk can assist with a range of tours and activities, from mountain climbing to snorkeling.

The recreational activities listed below are available at or near the hotel; fees may apply.

  • Golfing nearby 
  • Snorkeling nearby 
  • Hiking/biking trails nearby 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible path of travel 
  • Accessible bathroom 
  • Roll-in shower 
  • Accessible parking 
  • In-room accessibility 
  • Accessibility equipment for the deaf 
  • Braille or raised signage 

Hotel Policies


Minimum check-in age is 18

Check-in time starts at 3 PM


Check-out time is 11 AM

Payment types


Pets allowed, Only dogs are allowed, Maximum number of pets per room 1, Pet maximum weight in lb is 40

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Service animals exempt from fees/restrictions

Noise-free rooms not guaranteed


The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Hotel Name

We should mention

A resort fee is included in the total price displayed. Children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

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