4.1 out of 5

"Check in staff were anything but friendly. The concierge were wonderful. Food was very good, but breakfast was extremely expensive for the food you ... " More

By a verified traveler on Wed 26 Apr 2017

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Hotel Description

The restaurant, Palio, serves local cuisine and is open for breakfast and brunch. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the outdoor swimming pool, 24-hour health club, and spa tub. Added amenities include free WiFi in public areas, a conference center, and massage/treatment rooms. Buffet breakfast is available daily between 6:30 AM and 11 AM. There's also the convenience of valet parking.

Attractions within a 15-minute walk of this 4-star San Juan Antiguo hotel include San Juan Gate and Castillo de San Cristobal.

Sheraton Old San Juan Hotel places you in the center of San Juan, within just a 15-minute stroll of popular places like La Fortaleza - Palacio de Santa Catalina and San Juan Cathedral. Highlights at this hotel include in-room free WiFi, free Internet, and LCD TVs.

Satellite TV, coffee/tea makers, and in-room massages are featured in all 240 rooms. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like designer toiletries. Additionally, room service, down comforters, and safes are available.

Traditional Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$145 per night

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sheraton Old San Juan Hotel ratings based on 121 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
3 out of 5
no refrigerator/microwave in room. water pressure was very poor. ( shower)

Posted by on May 16, 2017

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4 out of 5

Overall decent stay.

Pros: The room was nice.
Check in staff were anything but friendly. The concierge were wonderful. Food was very good, but breakfast was extremely expensive for the food you received. Wait staff was very very slow as well. Room was great. Nice place to stay but across the pier from Royal Caribbean, FYI, travelers.

Posted by , from Ohio on Apr 26, 2017

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4 out of 5

Great accommodations.

Pros: It was well ordered and with a friendly and helpful staff.
Cons: The items on the hotel menu were a hit or miss kind of experience. Example: they have a good grilled chicken salad, but the spring rolls were frozen.
Location: The hotel is within walking distance of many great restaurants and sights in Old San Juan.
We found it to be a comfortable and pleasant stay.

Posted by , from Washington, DC on Apr 25, 2017

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5 out of 5

Wow!!

Just stay 4 days in this hotel and I had NEVER seen or tasted a more delicious breakfast ( a little pricis) I mention that it was my 35th anniversary and I wanted to be special so they immediately upgraded me to a nice suite. The staff were excellent, helpful and understanding. Hotel was very clean and NO NOISE at night and location at OLD SAN JUAN Very convenient....a truly unique and positive experience....only negative bracket were a little noisy.

Posted by , from miami florida on Apr 13, 2017

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5 out of 5

Nice

It's excellent place, I love it. I recommended, people responsable, clean place, clean

Posted by , from l on Mar 19, 2017

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2 out of 5

Disappointed

Pros: The pool was nice.
Cons: See above.
Location: Down town San Juan, what else could I say? San Juan, great and everything in walking distance.
Upon check in we were not put in the room that was represented on the Sheraton web site as the one that we rented. Their site says Deluxe Bay King Rooms have floor to ceiling windows with a bay view. Ours had a 4.5x3.5 window overlooking the roof of the building next door, there was a restricted bay view. When asked about the problem, the staff said first of all that the hotel was over booked because of the festival that week and that also the only rooms with floor to ceiling windows were suites. They promised to move us to another room the next day after the festival was over, that did not happen. To bad! This was our 40th anniversary, it would have been nice to have gotten what we rented as it is represented on their site. I am at home now and checked Sheratons' site it reads the same.I think that they owe us a refund and an apology.

Posted by , from M on Jan 29, 2017

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5 out of 5

Truly lovely experience close to old SAN Juan.

Pros: Overall a nice hotel.
Location: Location is very good and safe,beautiful area super clean.
We had an amazing stay! The staff was super kind to us and make sure we are satisfied at all time. The only thing we didn't like was the fact that we had to live... Wish to come back for next holiday

Posted by , from new jersey on Dec 3, 2016

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5 out of 5
Location: Everything was nearby. The walking food tour was wonderful and we enjoyed just walking around and discovering shops and restaurants
The location was great. Everything was within walking distance.

Posted by on Oct 17, 2016

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4 out of 5

Great Choice & centralized very well!

I have to say that staying here was an excellent choice! It was located exactly where everything is. Hotel staff was extremely friendly. The only thing was the bed was a bit hard. Had a wonderful stay!!

Posted by , from Dallas on Aug 15, 2016

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5 out of 5

A long weekend

Pros: Location
Cons: Check in was a little slow.
Location: It is close to all the history and to transportation to Bacardi.
Location, location, location.....that says it all. The staff was great and told us about local places away from the tourist traps. The pool is small, but if we wanted that we would have gone to a resort. It was quiet and clean with a nice cafe with an excellent view.

Posted by , from florida on May 10, 2016

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About the Sheraton Old San Juan Hotel

Location 100 Brumbaugh Street, San Juan, 00901

Property Features

Sheraton Old San Juan Hotel offers its guests an outdoor pool, a 24-hour health club, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 8073 square feet (750 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Sheraton Old San Juan Hotel. For a fee, parking is available. This 4-star San Juan hotel is smoke free.

  • 240 guestrooms or units
  • 9 levels
  • 8073 sq ft of conference space
  • 750 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Refrigerator (on request)
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Offsite parking discounted rates available

Transport

  • Parking: Valet parking available for a surcharge
  • Airport: San Juan (SJU-Luis Munoz Marin Intl.) (13.6 km / 8.5 mi)

Room Amenities

Sheraton Old San Juan Hotel offers 240 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, refrigerators, and in-room massages can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Room service (during limited hours) is available.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.

Palio - This restaurant specializes in local cuisine and serves breakfast and brunch. Happy hour is offered. Open select days.

Nearby Activities

Guests can take advantage of the hotel's outdoor pool for swimming and sunning, and 24-hour fitness center for staying in shape.

The concierge desk can assist with a range of tours and activities, from mountain climbing to snorkeling.

The recreational activities listed below are available at or near the hotel; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Hiking/biking trails nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per night.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lb)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Service animals exempt from fees/restrictions
  • Pets allowed (no fees)

Fees

The charges below are included in your overall room price:

  • Resort fee

 

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

  • Fee for buffet breakfast: USD 20 for adults and USD 16 for children (approximately)
  • Valet parking fee: USD 25.65 per night (in/out privileges)
  • Early check-in fee: USD 75
  • Late check-out fee: USD 75
  • Refrigerator fee: USD 10 per night
  • In-room microwave fee: USD 10 per night
  • Rollaway bed fee: USD 25 per night

Hotel Names

  • Old San Juan Casino
  • Old Sheraton
  • Old Sheraton Hotel
  • Sheraton Old
  • Sheraton Old Hotel & Casino
  • Sheraton Old San Juan
  • Sheraton Old San Juan Casino
  • Sheraton Old San Juan Hotel & Casino
  • Sheraton San Juan Casino
  • Old San Juan Sheraton
  • San Juan Sheraton
  • Sheraton Old San Juan Hotel And Casino
  • Sheraton Old San Juan Hotel San Juan
  • Sheraton San Juan
  • Sheraton Old San Juan Hotel
  • Sheraton Old Hotel

You should know

  • The total price shown includes a resort fee.
  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.