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4.1 out of 5

"Great hotel, very friendly and helpful staff, clean rooms, great mojitos! " More

By a verified traveler on Sat 11 Nov 2023

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Hotel Description

4-star beachfront hotel with 4 restaurants

Beachside getaway

Within a 10-minute walk of this Isla Verde hotel, you'll find Isla Verde Beach and Carolina Beach. Also, Pine Grove Beach is within half a mile (1 km) and Balneario de Carolina is within 2 miles (3 km).

Poolside dining

A full-service spa, 4 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. Traveling on business? Take advantage of the express check-out, conference space, and valet parking.

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$380* Per night/room Apr 8 - Apr 9

Room, 2 Queen Beds, Balcony (Club)

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Room, 1 King Bed, Balcony (Club)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Club Room, 1 King Bed, Terrace, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Royal Sonesta San Juan ratings based on 29 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Royal Sonesta San Juan

Everyone (9) Couples (9) Family (9)
5 out of 5

Posted by on Jan 27, 2024

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Comment from Hotel Management

Jan 29, 2024 by The Royal Sonesta San Juan

Greetings Jerdian,Thank you for your excellent review. We hope to see you back soon!

3 out of 5

Posted by , from NYACK on Jan 16, 2024

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Comment from Hotel Management

Jan 16, 2024 by The Royal Sonesta San Juan

Thank you for your feedback.

5 out of 5
Great hotel, very friendly and helpful staff, clean rooms, great mojitos!

Posted by on Nov 11, 2023

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Comment from Hotel Management

Nov 12, 2023 by The Royal Sonesta San Juan

Greetings Michael,Thank you for your excellent review. We hope to see you back soon so you can have some more of our mojitos!

5 out of 5
The ocean viewis super. The beach is beautiful. Many services and great comfy room. Worth the money paid.

Posted by on Jun 10, 2023

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Comment from Hotel Management

Jun 12, 2023 by Royal Sonesta San Juan

Greetings Brenda,Thanks for staying with us. We appreciate your feedback!

5 out of 5
It was a good experience, close to old San Juan and other places of interest to us. The beach was very clean, nice and safe. The room was clean, spacious and bed was very comfortable. The staff was very friendly and welcoming. We will return to this hotel again. Thank you.

Posted by , from Brookfield on May 31, 2023

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Comment from Hotel Management

Jun 1, 2023 by The Royal Sonesta San Juan

Greetings Noemi,Thank you for the excellent review. We hope to see you back soon!

5 out of 5

Posted by on Apr 12, 2023

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Comment from Hotel Management

May 2, 2023 by Carolina

Hi Laurel, Thank you for leaving us a 5 star review! Looking forward to have you back soon. Cordially, Your Guest Relations Manager

5 out of 5
Loved the large beautiful pool area and clean beach access. On-site restaurants have great food and hard working staff. Wasn’t able to access menus for the restaurants or room service online though. Rooms are cleaned well.

Posted by , from Hubertus on Mar 16, 2023

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Comment from Hotel Management

Mar 17, 2023 by Royal Sonesta San Juan

Thank You. We appreciate the positive feedback. we hope to see you again in the near future.

5 out of 5

Posted by on Feb 3, 2023

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Comment from Hotel Management

Mar 11, 2023 by Royal Sonesta San Juan

Thank You. We appreciate the positive feedback. we hope to see you again in the near future.

5 out of 5
William at the front door was very helpful, courteous and professional. Hotel needs more like him ! Overall I highly recommend this hotel for a vacation. Would not bring kids. Hotel, pool and grounds are all clean and beautiful. Both pool bartenders are outstanding ! Ocean view room a must !

Posted by on Dec 7, 2022

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Comment from Hotel Management

Dec 9, 2022 by The Royal Sonesta San Juan

Thank you for your Feedback! We hope to see you back!

5 out of 5

Posted by on Oct 3, 2022

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About the The Royal Sonesta San Juan

Location 5961 Isla Verde Avenue, Carolina, 00979

Property Features

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Royal Sonesta San Juan like an outdoor pool and a fitness center. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 2 bars/lounges. WiFi is available in public spaces for a fee. This beach hotel also offers a garden and a terrace. For a fee, parking is available. The property offers extended parking privileges. This 4-star Carolina hotel is smoke free.

  • 398 guestrooms or units
  • 15 levels
  • 4 dining venues
  • 2 bars on the beach
  • 2 bars or lounges
  • 24000 sq ft of conference space
  • 2230 sq m of conference space
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Royal Sonesta San Juan offers 398 accommodations with iPod docking stations and safes. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include offices, desks, and desk chairs. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested.

  • Private balcony
  • Sitting area
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 11:00 AM and on weekends from 6:00 AM to noon.

Aleli Restaurant - Overlooking the pool, this restaurant serves breakfast only.

Ruth’s Chris Steak House - This steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Karaya - Onsite bar. Open daily.

La Bodeguita - Overlooking the garden, this coffee shop serves breakfast, lunch, and light fare. Guests can enjoy drinks at the bar. Open daily.

Akua Bar - This poolside bar serves lunch and light fare. Open select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Ziplining nearby
  • Bicycle rentals nearby
  • Personal motor watercraft nearby
  • Boat tours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open select days.

  • Sauna in spa
  • Number of treatment rooms 4
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property is professionally cleaned

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. The property is professionally cleaned.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Pets cannot be left unattended
  • Property uses a professional cleaning service
  • Pets allowed in specific rooms only
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 17
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night
  • Service fee: 22 percent
  • Resort fee: 22 percent of room rate

The resort fee includes:

  • Additional inclusions
  • Beach access
  • Fitness center access
  • In-room bottled water
  • In-room coffee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 33.00 for adults and USD 19.99 for children
  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Fee for wireless internet in public areas: USD 0 per stay (rates may vary)
  • Self parking fee: USD 25 per day (in/out privileges)
  • Valet parking fee: USD 32 per day (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • InterContinental Hotel San Juan
  • InterContinental San Juan
  • San Juan InterContinental
  • Intercontinental San Juan Hotel Isla Verde
  • InterContinental San Juan Puerto Rico/Isla Verde
  • Intercontinental San Juan Resort And Casino
  • InterContinental San Juan Hotel
  • InterContinental San Juan Resort Carolina
  • InterContinental San Juan Resort
  • InterContinental San Juan Carolina
  • InterContinental Juan Carolin

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.