4.7 out of 5

"This is more of a personal preference. The hotel is historic and cute. It was just too hot in the room. The thermostat are set to 76 on average. T ... " More

By a verified traveler on Fri 14 Jul 2017

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Hotel Description

A luxury stay in San Juan awaits you at Hotel El Convento. Within steps you'll find popular attractions like San Juan Cathedral and San Juan Gate. Highlights at this boutique hotel include in-room free WiFi, free Internet, and LCD TVs.

You can enjoy cable TV, in-room childcare, and coffee/tea makers, featured in all 58 individually decorated rooms. In-room dining is easy with amenities like refrigerators and room service. You'll find nice touches like bathrobes, slippers, and designer toiletries to enhance your stay. Additionally, free bottled water, in-room massages, and ceiling fans are available.

The restaurant, Patio del Nispero, serves international cuisine and is open for breakfast, lunch, and dinner. El Picoteo is the hotel's own tapas bar, serving drinks along with lunch and dinner. Enjoy the outdoor swimming pool, fitness center, and pool loungers as well as access to free bike rentals. Conference space and meeting rooms are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a free manager's reception, and a snack bar/deli. Each morning cooked-to-order breakfast is served between 6:30 AM and 11:30 AM. There's also the convenience of valet parking.

Attractions within a short walk walk of this 4.5-star Old San Juan hotel include La Fortaleza - Palacio de Santa Catalina and Convento de Los Dominicos.

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$165 per night

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Garden Terrace

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double Vista

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel El Convento ratings based on 64 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5

Great hotel location in the center of Old San Juan

This is more of a personal preference. The hotel is historic and cute. It was just too hot in the room. The thermostat are set to 76 on average. The room service was not great. Again personal preference. I want modern accommodations. I loved the hotel. It was cute. No parking. You will have to valet park across the street. Great location though for visual and history

Posted by , from Texas on Jul 14, 2017

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5 out of 5

Would recommend

Clean and comfortable. Loved the environment! Friendly, accommodating staff. Food was very good. Overall an excellent choice.

Posted by , from Menlo Park, CA on Jul 9, 2017

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5 out of 5

Historic quaint hotel

My daughter and I stayed here for a week and loved it! The staff were all so friendly and helpful! Turn down service with chocolate on your pillow, free unlimited bottled water (necessary!), free coffee 24/7. Plunge pool and hot tub on a rooftop terrace overlooking the water were so relaxing! Wine reception nightly. We walked to both Forts, food and shopping. We plan on staying here again. Thanks for a great vacation!!

Posted by , from Oregon on Jun 30, 2017

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5 out of 5

Great area to stay

Pros: Very clean & friendly staff eager to help and make your stay a great experience.
Cons: Can improve by adding an area rug in between the beds & making the rooms colder specially for us coming from the U.S.
Location: Restaurants, historic places, unlimited attractions to spend your time looking & walking around.
Great area to stay, walking distance from lots of historic places to visit.

Posted by , from TEXAS on Jun 29, 2017

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5 out of 5

Old world charm meets modern luxury

This hotel is rich in history and has ambience, class, beauty, comfortable amenities. Above all. professional, friendly and attentive staff.

Posted by on Jun 15, 2017

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1 out of 5

Reservation Does Not Mean You Will Stay There

Pros: The bellman...he was the only person who tried to make a bad situation better.
Cons: Honor all reservations! Do not overbook and then lie.
We rented a car and after confusion as to parking, a very nice bellman helped us with the parking and our luggage. He was friendly and took our bags and lead us to the reception desk where everything went wrong. The young woman claimed she had tried to get in touch with us but our phone says differently. She told us that a pipe burst in the hotel and part of it was closed; therefore, we were expected at the Coronado Vanderbilt. We told her that we were there only for one night and she went around a wall for a couple of minutes and came back and said, "No, we have to move you." I asked, "How did you decide who was staying and who was moving?" She said, "Everyone coming in today will be moving to the Vanderbilt, our sister property." We went back to the bellman who seemed shocked we were not staying. He realized we were upset and asked if anything had been offered to us. We told him, "No." He offered to get us sangria. While we waited, another couple came to the desk and started checking in. I said, "You said that everyone checking in would be moved, and here you are checking them in." She said, "Oh, it is only superior rooms being moved." They made note three times that we booked with a third party. I suspect they were overbooked and decided based on how the reservation was placed. Because we booked with Travelocity, we were not valued even though we had paid the entire amount. If there was a water problem, the bellman would have been aware and he was not.

Posted by , from Richmond, VA on Mar 6, 2017

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5 out of 5

Convento Hotel

Pros: Location. Very friendly staff. Style & atmosphere of historic building. Views from rooftop terrace. Bikes available to residents.
Cons: Service in restaurant can be a bit slow
Location: Main sights of old town are within easy walking distance. Plenty of bars and restaurants nearby.
Spent extremely enjoyable week at this hotel, very relaxing break.

Posted by , from Chester, England on Jan 8, 2016

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5 out of 5
Great hotel - perfectly located if you want to be in the middle of Old San Juan. Convenient to everything. Great staff, everyone very friendly. Love the 24 hour coffee on the 3rd floor. Love the daily wine and cheese hour.

Posted by on Dec 7, 2015

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5 out of 5

Best hotel in old sanjuan

Pros: the location was great
Cons: It is a small hotel, so not much can be changed.
Location: everything is within walking distance.
The only bad thing about this hotel is that the passenger elevator was not working but everything else was outstanding. the room was kept clean [twice daily], the staff was very professional did not eat at the restaurants so I can not judge the food. But I recommend the El Convento hotel.

Posted by , from new york on Nov 21, 2015

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5 out of 5

Wonderful hotel in old San Juan

Very clean and comfortable room. Great location in old San Juan. Great facilities and very friendly hotel staff. They went Adobe and beyond each day.

Posted by , from Steamboat Springs, Colorado on Sep 14, 2015

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About the Hotel El Convento

Location 100 Cristo St, San Juan, 00901

Property Features

Hotel El Convento offers its guests an outdoor pool, a fitness center, and complimentary bicycles. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. WiFi is free in public spaces. A library, a terrace, and tour/ticket assistance are also featured at the luxury Hotel El Convento. For a fee, parking is available.

  • 58 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 7 conference rooms
  • Bar or lounge
  • Manager's reception (free)
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: San Juan (SJU-Luis Munoz Marin Intl.) (14.2 km / 8.8 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel El Convento offers 58 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Each accommodation is individually furnished and decorated. 32-inch LCD televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers. This San Juan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception on select days.

Hotel El Convento has 2 restaurants serving breakfast, lunch, and dinner.

Patio del Nispero - This restaurant specializes in international cuisine. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

El Picoteo - This tapas bar specializes in Spanish cuisine and serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

A rooftop sundeck is furnished with cushioned lounge chairs.

Guests are provided complimentary access to El Convento Beach Club, located a sister property with a white sand beach.

An outdoor pool and fitness facilities are also available.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Free bicycles on site
  • Ecotours nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Kayaking nearby
  • Scuba diving nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 6 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.00 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

 

The charges below are included in your overall room price:

  • Resort fee

The resort fee includes:

  • Pool access
  • Beach access
  • Fitness center access
  • Partner property beach club access
  • Business center/computer access
  • In-room safe
  • In-room coffee
  • In-room bottled water
  • Laundry facilities
  • Lending library access

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 25 per person (approximately)
  • Valet parking fee: USD 20 per day
  • Rollaway bed fee: USD 35.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Convento
  • Convento Hotel
  • El Convento
  • El Convento Hotel
  • El Convento San Juan
  • El Hotel Convento
  • Hotel Convento
  • Hotel El Convento
  • Hotel El Convento San Juan

You should know

  • The total price shown includes a resort fee.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations