4.4 out of 5

"Things were clean and wonderful. The staff were respectful and special. They were very helpful. The inside of our rooms were dramatic...new, well k ... " More

By a verified traveler on Fri 12 May 2017

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Hotel Description

The restaurant, Cafe Pierre, serves international cuisine and is open for breakfast, lunch, and dinner. Enjoy the outdoor swimming pool, health club, and kids' swimming pool as well as access to free bike rentals. Business amenities include 4 meeting rooms, a 24-hour business center, and conference space. Added amenities include free WiFi in public areas, a snack bar/deli, and coffee/tea in a common area. Each morning full breakfast is served between 6 AM and 11 AM. There's also the convenience of valet parking.

Attractions within a 10-minute drive of this 4-star Santurce hotel include San Juan Gate and Hiram Bithorn Stadium.

A family-friendly stay in the heart of San Juan awaits you at DoubleTree by Hilton San Juan. You'll be 3.4 km (2.1 mi) from Jose Miguel Agrelot Coliseum and 3.7 km (2.3 mi) from Puerto Rico Convention Center. Highlights at this Art Deco hotel include 3 restaurants, 2 coffee shops/cafés, and a full-service spa.

You can enjoy flat-screen TVs with digital channels, and all 184 rooms feature free WiFi, free wired Internet, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and microwaves. Premium linens welcome you to a good night's rest, and other nice touches include bathrobes and free toiletries. Free newspapers, free local calls, and free bottled water are also available.

Standard 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$110 per night

Deluxe 1 King Bed Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe 1 King Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard 1 Queen Bed with 1 Dbl Murphy Bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Deluxe 1 Queen Bed with 1 Dbl Murphy, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe 1 Queen Bed with 1 Dbl Murphy, Garden View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

DoubleTree by Hilton San Juan ratings based on 64 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Double Tree by Hilton

Pros: That it was clean and everyone was helpful!
Cons: The Beach service shuttle could be started earlier in the morning.
Location: San Juan is neat! The sight seeing bus is worth the money!
Things were clean and wonderful. The staff were respectful and special. They were very helpful. The inside of our rooms were dramatic...new, well kept, well organized. What a joy!

Posted by on May 12, 2017

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5 out of 5

San Juan Puerto Rico

It was a pleasant experience. The staff greeted me with a smile daily. Gustavo and the crew were very friendly and courteous with directions. I rode the beach cruiser to a couple of my destinations and enjoyed the beach and San Sebastián festival festivities immensely..

Posted by , from Columbus Ohio on Jan 28, 2017

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5 out of 5

Best vacation ever!!!!!!!!

Pros: EVERYTHING
Cons: MORE COOKIES(Husband love love the cookies)
Location: Barcardi factory. Rain forest. walking around Old San Juan
The staff at doubletree was amazing. From the time we walk in the door. Valet staff was #1 with hooking us up with places to go visit. Cafe was great with drinks. Already planning to return.

Posted by , from Indiana on Jul 26, 2016

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4 out of 5
It was a very good experience. Hotel staff was very helpful and the hotel facilities were excellent. 5 mins walk to the beach and 10 mins drive to Old San Juan... Couldn't ask for a better location.

Posted by on Dec 17, 2015

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5 out of 5

It was Great

Pros: the employees
Cons: bathroom needs a shower cap for the ladies
We were so pleased with how lovely the hotel looked when we walked in-especially the gorgeous floral spray on the round table and the terrarium with the orchids! The people were not only friendly but very helpful in all ways. We loved the warm cookies and the cool bottled water after so long a trip. The people of Puerto Rico are warm and kind and we know that you are going through tough financial times as a country but you do your best at all times!!!

Posted by on Nov 25, 2015

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5 out of 5

Great hotel, staff and location!

Pros: The staff was great, very pleasant and helpful. The room was nice and comfortable.
Cons: N/A
Location: We went to Pinky's which was a few blocks away for breakfast, it was great!
The hotel is located in a great area with a lot of restaurants in the area that were recommended to us not only by the staff of the hotel but by our tour guide from one of the tours we did in Puerto Rico. As I checked in, I had great service, everyone was attentive and pleasant to work with. They even had a birthday cake and balloon in my room the first night for my birthday. The hotel room was nice and comfortable. I had a great stay and I will definitely stay here again in the future if we would like to stay on this side of the island.

Posted by , from Orlando, FL on Sep 8, 2015

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4 out of 5

First TIMER

Pros: Friendly staff and restaurant made this hotel a great place
Location: Within walking distance to the beach, casino at another hotel, all night store across the street, and on the bus line.
This was a nice hotel with plenty to offer the first vacationer. The staff was friendly and aimed to please the guest. Our first night perhaps was our worst night, we woke the next morning to our shower and restroom floor being filled with brown dirt residue water flowing everywhere (gross). Maintenance arrived and tried to determine the cause and fix it but was perplexed also. They moved us to another room and gave us breakfast vouchers. The manager came and inspected the room to find that it had not being cleaned as properly as it should have been. He took care of it himself. Overall, we had a nice stay. The hotel was beautiful with nearby shops and eateries.

Posted by , from Dallas, TX on Aug 15, 2015

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5 out of 5
I loved the hotel it had lots of attractions . The front desk people were very nice. I would refer others

Posted by on Aug 11, 2015

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5 out of 5

About 2 blocks from the beach. Nice location.

This was my second time staying there. Feel in love with it when i was there last year. Decided this time to take my children and they had a blast. The hotel amd staff is amazing. I highly recommend this place to others.

Posted by , from Bklyn. N.Y on Jul 9, 2015

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5 out of 5

One of the best values ever!

When we arrived in San Juan we were greeted with fact the Taxi drivers had went on strike and there were no cabs. However, the good people remaining (I believe they were management ) took us for free to Doubletree! We were greeted by a friendly staff who made our stay absolutely wonderful. They answered all of our questions, booked a tour of the rainforest for us, and cheerfully met all of our needs. The hotel is very nice, clean and modern and the shuttle service to the beach complete with towels, chairs and umbrellas was also great. As far as the location of the hotel is concerned; my family felt safe and comfortable. The 24 hr grocery store across the street is great and the little restaurants just a block down had excellent food. We traveled with our two young children and had a blast. All of the folks we met on the island were very nice and we took many a walk around the town to sample as much local culture as possible. Thanks to all the good people at Doubletree!

Posted by , from South Carolina on Jul 6, 2015

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About the DoubleTree by Hilton San Juan

Location 105 Avenida de Diego, San Juan, 00914

Property Features

DoubleTree by Hilton San Juan offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. A 24-hour business center and meeting rooms are available. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There are 4 meeting rooms available. A children's pool, a terrace, and tour/ticket assistance are also featured at the family-friendly DoubleTree by Hilton San Juan. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star San Juan hotel.

  • 1 building
  • 184 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 2 coffee shops
  • 4 conference rooms
  • Built in 2008
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Business center (24 hours)
  • Conference facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's pool
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi , Free wired high-speed Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge
  • Airport: San Juan (SJU-Luis Munoz Marin Intl.) (8.1 km / 5 mi)

Room Amenities

DoubleTree by Hilton San Juan offers 184 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Flat-screen televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Fahrenheit Pizza - Overlooking the garden, this restaurant specializes in pizza and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Starbucks - This coffee shop overlooks the garden. Guests can enjoy alfresco dining (weather permitting). Open daily.

Silk - Overlooking the garden, this restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

For a fee, guests can enjoy full breakfast daily from 6 AM to 11 AM.

Cafe Pierre - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Spa Services

  • Number of treatment rooms 8
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 20 percent of room rate

The resort fee includes:

  • Pool access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Internet access
  • In-room bottled water
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

  • Fee for full breakfast: USD 17.95 per person (approximately)
  • Self parking fee: USD 15 per day (in/out privileges)
  • Valet parking fee: USD 20 per day

Hotel Names

  • Doubletree Hilton Hotel San Juan
  • Doubletree Hilton San Juan
  • Doubletree San Juan
  • Hilton Doubletree San Juan
  • San Juan Doubletree
  • San Juan Doubletree Hilton
  • Doubletree By Hilton San Juan Hotel San Juan
  • Hotel Pierre Puerto Rico
  • DoubleTree Hilton San Juan Hotel

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.