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Hotel Description

A family-friendly stay in the heart of San Juan awaits you at Condado Lagoon Villas at Caribe Hilton. You'll be 3.7 km (2.3 mi) from San Juan Cathedral and 3.7 km (2.3 mi) from La Fortaleza - Palacio de Santa Catalina. Highlights at this beachfront property include 9 restaurants, 4 outdoor swimming pools, and a full-service spa.

TVs with cable channels are featured in all 96 villas, and you can enjoy free WiFi, balconies, and in-room childcare. In-room dining is easy with amenities like refrigerators and room service. Separate bathtubs and showers, coffee/tea makers, and free local calls are also available.

A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps, and aromatherapy. The steakhouse, Mortons of Chicago, serves American cuisine and is open for dinner. With 3 bars/lounges and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sun loungers, and enjoy the 3 outdoor tennis courts and fitness center. Plus you'll find free WiFi in public areas, a spa tub, and a kids' swimming pool. Buffet breakfast is available daily between 6 AM and 11 AM. There's also the convenience of valet parking.

You'll be 3.8 km (2.4 mi) from San Juan Gate and 3 km (1.9 mi) from Castillo de San Cristobal with a stay at this 4-star Puerta de Tierra property.

Villa, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Non Smoking, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, Non Smoking, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Condado Lagoon Villas at Caribe Hilton ratings based on 10 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 1.0 out of 5.0
2 out of 5
hotel was very badly set up if we wern't so far from home we would have just left. restaurants were very expensive and gave very little food. all events hotel provided were very poor at best. hotel was nearly impossible to find. overall island was ok and people were very nice but wee would never go back and would never stay at another hilton again. we would probably not use travelocity again.

Posted by on Oct 16, 2016

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5 out of 5

Very good Hotel and facilities!

Pros: Quiet
Cons: No free Internet
Very good Hotel, service , and facilities. I recommend it. Rooms are very comfortable and lots of parking spaces.

Posted by , from Ponce, Puerto Rico on Jan 13, 2012

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1 out of 5


Cons: Nothing close, Noisy, rooms, outdated property
I wish someone had warned me...PLEASE CHOOSE ANOTHER LOCATION....

Posted by , from Washington, DC, USA on Dec 20, 2011

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4 out of 5

From Mold to Fresh with better ocean view

Pros: Free Internet, hammocks, convenient to old san juan
My husband and I stayed at the Villas for three nights (April 4- April 7, 2011). Initially, we were given a very smelly room with a view of construction. After complaining, we were given a new fresh room with an ocean view! The room had a ceiling fan, new stainless steel applicances , and a stand-in tile shower . Most of all sleeping in the hammocks at the hotel was priceless. Oh- the ignuans, swans, and other native animals also enjoy all the attention. Look for the siamese cat that I fell in love with it. Overall, the staff is satisfactory. Some are very friendly and helpful. Starbucks is on the premises. We ate at Sub-Way for breakfast and hit Old San Juan for real drinks and ethnic food. Check out Maria's for authentic drinks(Pina Coladas) & La Cafe Princessa ( a little pricey but worth it)! Take the bus- right across from Sub-Way (near hotel) and take a taxi back if you stay late. Enjoy! We did!

Posted by , from Marietta, GA on Apr 18, 2011

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4 out of 5

Good location, nice restaurants but

Pros: Close restaurants, Quiet
the beach wasn't very nice (small and rough sand) but the pools made up for it. If you like to walk you can hike into town (45 Mns) but there is also a bus stop right at the hotel's entrance. The staff was very nice and accommodations were wonderful

Posted by , from washington DC on Apr 14, 2011

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4 out of 5

The hotel is comfortable and on a beautiful beach.

Pros: Free Internet
Cons: Nothing close, expensive
The staff was very. Pleasant and efficient. Food was of good quality. When inquiring about restaurants. Very. Little info was given. Iwould like to recommend cafe Puerto Rico. For. Delicious local food. Tha mafungo with steak was delicious as well as the pistachio flan. The Latin roots. Restaurant had delicious lechon. And salsa lessons in the evening. Both require reservations. Both in old San Juan We stayed at the caribe Hilton hotel not the lagoon. The hotel was severely overpriced for all food. Also a $20 a day resort fee. For what I have no clue Parking is an additional $16 per day. The cab rude from the hotel to old San Juan was $12 per way.

Posted by , from New York city on Apr 10, 2011

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3 out of 5

Don't take the kids

Their are kid friendly activities and safe water locations, but all food is expensive....no where to get a reasonable breakfast. no where to get a reasonable anything. the line at Starbucks was very long. Service is on Island time. Hotel is spacious and well maintained with glamourous water views. Good exercise club.

Posted by on Feb 27, 2011

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1 out of 5

Don't Waste Your Money or Your Precious Vacation Time

I don’t usually write reviews because I respect that everyone has different perceptions and preferences, but my experience at this hotel was so bad I decided to make an exception. I only hope this will help save someone else’s vacation. The beach at the Caribe Hilton is a filthy patch of sand littered with cigarette butts, trash and (no joke!) dirty tampons. The beach area wasn’t cleaned during my four-day stay. The moldy lawn chairs are in short supply and if you’re lucky enough to find one or two unoccupied you have to drag them across the crowded beach area and try to cram yourself between hundreds of guests competing for space. On the one occasion I asked for a beach umbrella they refused to put one up because of the wind despite the fact that there were a dozen umbrellas already up for other guests (those were there before the wind, they told me). The tropical garden is a small, dirty area filled with miserable-looking birds and copious amounts of bird droppings. Bird droppings also adorn most of the outdoor dining furniture which also was never cleaned during our stay. My ocean-view room was actually a view of the small bay framed by other hotels, a bridge with heavy traffic, and construction cranes. Low flying airplanes, traffic and construction noise were constantly disruptive. The food at the hotel restaurants was flavorless and overpriced. It was truly bad food. Bottom line: don’t waste your money or your precious vacation time at this hotel.

Posted by on Feb 24, 2011

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4 out of 5

Great place for a family

My family has stayed at the Caribe Hilton twice, and enjoyed both stays. My only complaint is the dining options are limited, and there is nothing within walking distance.

Posted by on Feb 7, 2011

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3 out of 5

Big family-type resort hotel. If you want to just rest and relax, this is a good place to do it. But watch out: everything is hugely priced.

Pros: Free Internet, beach spa
Cons: Nothing close, family tour bus convention oriented
Distinguish in which building of the several on this campus is your room and its view. The Tower is the original Hilton built in 1950 and the upper floors have fabulous view of the fort and the ocean. The Lagoon side sees the lagoon and the city. Not bad, but not the ocean. The "Lagoon Villas" have really nice rooms, ours was a junior suite with kitchenette (no, silverware, no pots, no plates, no trash can, no kitchen towels, no knives or serving tools, in short zero. And the kitchen drawers do not open because of the placement of the fridge. They really don't expect you to cook there, and you won't. But the fridge and the microwave are handy for drinks and snacks. Our view was of the lagoon, but we did get to see the ocean also beyond the edge of the adjoining building. So it was really fine enough. Air conditioning compressor on the roof of the next building over was really a constant roar, blotting the roar of the ocean completely. Bed was big and comfy. Dinner for two at Morton's Steak House on the grounds cost $250.00. A martini is $15. Eat breakfast at the Pina Collada Club, not the big breakfast buffet. The pancakes at Pina Collada are superb and cost half the $15 you'll pay in the hotel dining room. Plus the coffee is worlds better at Pina Collada than in the hotel proper. All these are right on the grounds.

Posted by , from Philadelphia on Feb 7, 2011

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About the Condado Lagoon Villas at Caribe Hilton

Location One Los Rosales Street, San Juan, 00901

Property Features

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Condado Lagoon Villas at Caribe Hilton you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants and 2 coffee shops/cafés on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This beach villa also offers a children's pool, outdoor tennis courts, and a spa tub. Parking is available for a fee. This 4-star San Juan villa is smoke free.

  • 1 building
  • 96 guestrooms or units
  • 9 dining venues
  • 3 bars or lounges
  • 2 coffee shops
  • 18 conference rooms
  • 65000 sq ft of conference space
  • 6039 sq m of conference space
  • Bar by the pool
  • Swim-up bar
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 4
  • Free WiFi
  • Children's pool
  • Outdoor tennis courts - 3
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: San Juan (SJU-Luis Munoz Marin Intl.) (12.4 km / 7.7 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Condado Lagoon Villas at Caribe Hilton offers 96 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Rooms open to balconies. Televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.

Mortons of Chicago - Overlooking the ocean, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Rotisserie Il Giardinno - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Palmeras - Overlooking the ocean, this restaurant specializes in American cuisine and serves breakfast only.

Atlantico Pool Bar Grill - This poolside bar specializes in American cuisine and serves lunch only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered.

Lemongrass - Overlooking the garden, this restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a spa tub, and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Fishing on site
  • Miniature golf on site
  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Tennis lessons on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Fitness classes on site
  • Scuba diving on site
  • Kayaking nearby
  • Sailing nearby

Spa Services

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Detoxification wrap
  • Massages


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 4 PM
  • Minimum check-in age is 21


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.00 per night.
  • Free cribs (infant beds)!


  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Only service animals are allowed


Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75 per night
  • Resort fee: 18.00 percent of room rate

The resort fee includes:

  • Pool access
  • Beach towels
  • Fitness center access
  • Children's club/arcade access
  • In-room safe
  • In-room coffee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 26.95 for adults and USD 18.00 for children (approximately)
  • Self parking fee: USD 19 per night (in/out privileges)
  • Valet parking fee: USD 26.00 per night (in/out privileges)
  • Early check-in fee: USD 75
  • Late check-out fee: USD 75
  • Rollaway bed fee: USD 35.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Caribe Hilton Lagoon Villas
  • Caribe Hilton Villas
  • Condado Lagoon
  • Condado Lagoon Villas
  • Condado Lagoon Villas Caribe Hilton
  • Condado Lagoon Villas Caribe Hilton San Juan
  • Condado Lagoon Villas Caribe Hilton Villa
  • Condado Lagoon Villas Caribe Hilton Villa San Juan
  • Hilton Caribe Villas
  • Hilton Villas
  • Condado Lagoon Villas At Caribe Hilton Hotel San Juan

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.