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Hard Rock Hotel Riviera Maya - All Inclusive

4.5-star property
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO 1-855-201-7819
3.8 out of 5
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See all 10 travelocity Reviews

"We have a great time. " More

By a verified traveler on Sun 12 Feb 2023

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Hotel Description

4.5-star beachfront property near Puerto Aventuras Marina

On the beach

You'll find Puerto Aventuras Marina and Chac Mol Cenote within 3 miles (5 km) of this property. Ecopark Kantun Chi is within 6 miles (10 km) and Xpu-ha Beach is within 9 miles (15 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and a nightclub. Enjoy a day at the beach kayaking, or relax with beach umbrellas. Enjoy the 2 outdoor pools and perks like free valet parking and free WiFi.

Deluxe Room, 1 King Bed (Gold)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$450* Per night/room Apr 30 - May 1

Deluxe Room, 1 King Bed (Heaven - Swim Up)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room (Grand Sky Terrace)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Room, 1 King Bed (Heaven, Gold)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (Heaven, Rock Suite Platinum)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hard Rock Hotel Riviera Maya - All Inclusive ratings based on 10 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hard Rock Hotel Riviera Maya - All Inclusive

Everyone (3) Couples (1) Family (6)
5 out of 5
We have a great time.

Posted by on Feb 12, 2023

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Comment from Hotel Management

Feb 13, 2023 by jan

Thank you for taking the time to share your comments, we are very happy to know that your stay was very pleasant and appreciate your wonderful comment about the staff and our property.We always find it nice to know that our guests have returned home with great memories of their vacation here at Hard Rock Hotel Riviera Maya and we are very grateful for the time and effort you have put into sharing your personal experience about their amazing stay. Our team looks forward to welcoming you home in the not-too-distant future!Regards,Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya

1 out of 5

Posted by on Dec 30, 2022

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Comment from Hotel Management

Mar 25, 2023 by Jan Hundrieser, General Manager

It’s been a pleasure having you here and cannot wait for your next vacation at Hard Rock Hotel Riviera Maya. RegardsJan Hundrieser General ManagerHard Rock Hotel Riviera Maya

2 out of 5
Time share members not only have their private areas (which they don't use) but they are allowed to hold/reserve chairs by pool for half the day with no consequence if they never show up to claim their seat. Seaweed is everywhere unfortunately the beaches very smelly and un-swimmable. Lastly my wife reserved a bonfire for our party to celebrate my 50th bday and it was cancelled last minute by the resort. very disappointing.

Posted by on Aug 10, 2021

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Comment from Hotel Management

Aug 20, 2021 by General Manager, Hard Rock Hotel Riviera Maya

Dear Guest, Thank you so much for sharing your experience with us. Your comments are much appreciated. We offer you our most sincere apologies for have fallen short of your expectations. There are a few points that require our attention and I assure you that we are working diligently to address those areas of opportunity and improve our overall service and therefore the Hard Rock Experience.

5 out of 5

Posted by on Jul 28, 2021

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2 out of 5
This hotel is not worth the price. We stood at hard rock punta Cana and it was so much better Service here is bad food was average and no one knows English In order to get a bed by the pool or drinks I are ignored unless u tip U ask them for something the are annoyed

Posted by on Jul 3, 2021

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Comment from Hotel Management

Jul 3, 2021 by Jan Hundrieser

Hello, I would like to thank you for sharing your opinion with us. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya; we offer you our most sincere apologies for having fallen short of your expectations. I will work with the proper departments in order to improve our service. Cordially, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya.

4 out of 5
We loved the staff and the excellent service they provided.

Posted by on Dec 5, 2019

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Comment from Hotel Management

Dec 6, 2019 by Jan Hundrieser

Hello, Thank you for share your kind comments with us, we are so happy to know we met your expectations. We look forward to welcoming you very soon! Kind regards. Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya.

5 out of 5
This resort was beyond my expectations! The staff was super helpful and very friendly ! From the minute we walked through to the lobby someone was able to assist us w out every need right away. Anything you needed was just a phone call away and minutes later someone was at your door. Leticia at the front desk was very kind and checked us in. Ellis worked w vacation planners at the resort and was super helpful as far as explaining which excursions to do and how the resort credits work. Some of the waiters just to name a few... Antonio, Joshua, Juan and I’m so sorry I know I am missing so many but all the staff from the Ciao and Le Petit Cochen French restaurant were beyond amazing. Not one person was rude or nasty l. The drinks were out of this world and the food omg even better ! When we checked in we had reserved a basic deluxe gold room on the heaven side (adults only) which I was pleasantly surprised to hear Leticia tell me we were upgraded to a platinum sky terrace room where you get your own terrace w Jacuzzi and lounge chairs as well as a regular balcony on the main level w hammock and chairs. The room was beyond beautiful ! There is not enough fantastic things I can say about this resort. I would defiantly be returning in the near future.

Posted by on Sep 22, 2019

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Comment from Hotel Management

Sep 22, 2019 by Jan Hundrieser General Manager Hard Rock Hotel Riv

Dear Guest, Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort. Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day! It’s been a pleasure having you here and cannot wait for your next vacation at the Hard Rock Hotel Riviera Maya. Regards,

5 out of 5
Excellent service. The resort was busy with back to school kids and they had a huge Kidz Bop concert going on. They staff took care of you. A small tip will go a long way. They are very friendly and helpful. A great place for a family. We will return.

Posted by on Aug 17, 2019

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Comment from Hotel Management

Aug 17, 2019 by Jan

Thank you for sharing your valuable feedback, it is great to know you had an excellent experience with the Kidz Bop concert and we really appreciate your kind words, it has been great to have you here and look forward to pamper you again in the near future. Kind Regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

5 out of 5
Beautiful resort with excellent food, drinks and staff. Many activities for teenagers. We had a great time!

Posted by on Jun 10, 2019

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Comment from Hotel Management

Jun 11, 2019 by Jan Hundrieser General Manager Hard Rock Hotel Riv

Hello Rossanna, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya; I am thrilled to read your kind words about our food offer and entertainment, but especially your remarks on service quality; it makes all the hard work worth it every second. Make sure that our band members will know about your experience. Hope that you choose us again as your traveling destination to keep on the good times and memories full of ROCK!!

4 out of 5

Hard Rock - Riviera MAya

Pros: Rooms were great - just a little small. great staff and location. beautiful resort
Cons: RESORT CREDIT ($1,800.00) should be resort credit. basically they call it resort credit, but you actually pay the full price - TOTAL SCAM!!!
Location: Puerto Adventuras is just south and is great - we fished twice out of there and visited dolphins, sea lions and restaurants there - just grab a cab.
great hotel with plenty to do. BEWARE of RESORT CREDIT - this is a TOTAL SCAM!!!

Posted by , from Columbus, oh on Jan 24, 2018

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Comment from Hotel Management

Jan 26, 2018 by Jan Hundrieser

Dear rocker! Thanks for being our guest. We're happy you enjoyed your stay overall, although we wish your experience had been perfect. We never want to disappoint a guest, so please accept our apology. Our entire team hopes you will stay with us again as we'd love to ensure your next visit is excellent. Thanks again. Best regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

About the Hard Rock Hotel Riviera Maya - All Inclusive

Location Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Climbing wall
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for bottled wine
  • Tennis lessons included
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included
  • Snorkeling included

Property Features

Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. At Hard Rock Hotel Riviera Maya - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Puerto Aventuras property.

  • 1264 guestrooms or units
  • 3 levels
  • 9 buildings
  • 9 dining venues
  • 7 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • 87823 sq ft of conference space
  • 8159 sq m of conference space
  • Built in 2013
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

  • Private balcony
  • Sitting area
  • Jetted tub
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

The Market - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

A private beach and 2 outdoor tennis courts are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Miniature golf on site
  • Ecotours nearby
  • Golfing nearby
  • Snorkeling nearby
  • Basketball on site
  • Hiking/biking trails nearby
  • Volleyball on site
  • Golf lessons available nearby
  • Kayaking on site
  • Scuba diving nearby

Spa Services

Rock Spa® has 50 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

  • Number of treatment rooms 50
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchairs available on site
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 5:30 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Hard Rock Hotel Riviera Maya - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pet Policy

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Onsite COVID-19 testing (PCR) is available
  • Smoke detector
  • Reservations are required for onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 68 per person (roundtrip)
  • Pet fee: USD 150 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Hard Rock Hotel Riviera Maya
  • Hard Rock Hotel All Inclusive Riviera Maya
  • Hard Rock Hotel Maya
  • Hard Rock Hotel Maya Riviera
  • Hard Rock Hotel Riviera
  • Hard Rock Hotel Riviera Maya
  • Hard Rock Hotel Riviera Maya All Inclusive
  • Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
  • Hard Rock Riviera Maya
  • Hard Rock Riviera Maya Puerto Aventuras
  • Hard Rock Hotel Riviera Maya Puerto Aventuras
  • Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
  • Hard Rock Hotel Riviera Maya Solidaridad
  • Hard Rock Riviera Maya Inclus
  • Hard Rock Hotel Riviera Maya All Inclusive
  • Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • EarthCheck
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.