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 South Portland •1 Room
 South Portland • 1 Room
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DoubleTree by Hilton Hotel Portland

4-star property
363 Maine Mall Rd, South Portland, ME 1-855-201-7819
4.1 out of 5
Very good!
See all 37 travelocity Reviews

"Have been there for the past 6 years on the same weekend. Nothing has changed " More

By a verified traveler on Wed 13 Mar 2024

Points Of Interest

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Hotel Description

Hotel near Maine Mall in South Portland

Near the airport

Stay at this South Portland hotel and you'll be within half a mile (1 km) of Maine Mall and 2 miles (3 km) of Sable Oaks Golf Course. Nonesuch River Golf Club and Tate House Museum are also within 3 miles (5 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Enjoy the gym and perks like free self parking and a free airport shuttle. A business center, a coffee shop, and free WiFi in public areas are also on offer.

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$136* Per night/room May 1 - May 2

Room, 1 Double Bed, Accessible, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Double Bed, Accessible, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

DoubleTree by Hilton Hotel Portland ratings based on 37 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Portland

Everyone (22) Couples (6) Family (6)
5 out of 5

Posted by on Apr 10, 2024

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Comment from Hotel Management

Apr 23, 2024 by Ziad

Thank you

4 out of 5
Have been there for the past 6 years on the same weekend. Nothing has changed

Posted by on Mar 13, 2024

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Comment from Hotel Management

Mar 16, 2024 by General Manager

Dear David,Thank you for sharing your experience with us. We're delighted to have had the opportunity to host you for the past six years. Rest assured, our team is committed to consistently enhancing our offerings to ensure a memorable stay for our guests. We look forward to welcoming you back and exceeding your expectations on your next visit.Best Regards,Gil HartmanGeneral Manager

5 out of 5
Not ample parking!! Cigarettes, all over the ground with an overflowing can full of them trash on the ground. The front desk people were extremely nice. Cookies were amazing. We’re giving an early check-in and a late check out and an upgraded room. Got up to our room and tried to get settled in only to find hair all through the shower on the toilet and in the sink in the bathroom, cobwebs on the ceiling, dust and dirt in the drinking water cups, even though they were covered ??The art hanging on the wall, had, splatter stains all down it, Although the bed was ginormous, the mattress was comfy the linen seem to be clean. Unfortunately, the pillows were so soft flattened immediately after cleaning the shower, the water was hot very refreshing and absolutely loved the provided. Shampoo conditioner, and body wash.!!! overall, we had a great experience wish it would’ve been cleaner, absolutely loved all the extra cookies and extra fresh towels!! Would have been nice to have two robes provided. Not just the one fortunately for me, my husband was willing to go without as we had forgotten our comfy clothes,!!!! Even though we showed up later in the morning for breakfast, the hostess/server, was very kind, offered us fresh food and to go boxes and gave us a discount!!! like I said, overall a great experience we will come back. Hopefully we won’t find dirty bathrooms and cobwebs.

Posted by on Feb 5, 2024

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Comment from Hotel Management

Feb 8, 2024 by General Manager

Thank you so much for taking the time to share your thoughts on your recent visit. We're delighted to find that you had an enjoyable overall experience, and we appreciate you mentioning our hospitable team, tasty cookies, and rejuvenating showers. However, we regret that you were not fully satisfied with your experience. Your feedback will be shared with our internal team to ensure our high standards of cleanliness are being met. It was a pleasure having you here, and we hope you return soon for a seamless stay!Best Regards,Gil HartmanGeneral Manager

5 out of 5
Proximity to the mall, the restaurant had a good atmosphere. And the pool was nice and warm

Posted by , from levant on Dec 28, 2023

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Comment from Hotel Management

Dec 29, 2023 by General Manager

Dear Derek,Thank you for choosing DoubleTree by Hilton Portland, Me and for taking the time to share your lovely, five-star review. We are delighted our great location, delicious restaurant, and wonderful pool helped you have such an enjoyable visit. We look forward to welcoming you back on future visits to the area.Best Regards,Gil HartmanGeneral Manager

5 out of 5

Posted by on Nov 11, 2023

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5 out of 5
Nice property, clean updated.

Posted by , from Virginia beach on Aug 24, 2023

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Comment from Hotel Management

Aug 25, 2023 by General Manager

Dear Norred,It was our pleasure to provide you with clean, comfortable accommodations. We're glad you enjoyed your stay, and we look forward to hosting you again at DoubleTree by Hilton Portland, Me!Best Regards,Gil HartmanGeneral Manager

3 out of 5
The first time we stayed there it was great, but this time the room was dusty and the beds where not that great for the money we paid.

Posted by on Jul 22, 2023

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Comment from Hotel Management

Jul 25, 2023 by General Manager

Dear Christine, It's always a thrill to welcome back a valued guest; however, we are disappointed to find that your recent stay did not meet your expectations. We'll be sure to share your feedback with our team to ensure any opportunity to improve is seized, and that we are meeting our high standards of cleanliness. Thank you for your review, and we hope you will give us another opportunity in the future to change your lasting impression. Best Regards,Gil HartmanGeneral Manager

4 out of 5

Posted by on Jul 17, 2023

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1 out of 5
Close to airport

Posted by on Jul 7, 2023

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Comment from Hotel Management

Jul 11, 2023 by General Manager

Dear Wanda,Many travelers find that our location eases travel stress, so we're sorry to hear if that wasn't the case during your visit. Guest feedback helps us make effective changes, so please don't hesitate to reach out and let us know how we could have served you better. Best Regards,Gil HartmanGeneral Manager

4 out of 5

Posted by on Jul 4, 2023

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About the DoubleTree by Hilton Hotel Portland

Location 363 Maine Mall Rd, South Portland, ME 04106

Property Features

DoubleTree by Hilton Hotel Portland offers its guests an indoor pool and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business center and meeting rooms are available. Tour/ticket assistance, multilingual staff, and concierge services are also featured at DoubleTree by Hilton Hotel Portland. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This South Portland hotel is smoke free.

  • 220 guestrooms or units
  • 9 levels
  • 2 buildings
  • Meeting rooms
  • Built in 1973
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking

Transport

  • Train station: Portland Transportation Center (6.2 km / 3.9 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Hotel Portland offers 220 air-conditioned accommodations with safes and complimentary weekday newspapers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, and hair dryers. This South Portland hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Telephone
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekends from 7:00 AM and 11:00 AM.

Blue Wave Grille - This restaurant serves breakfast, lunch, dinner, and light fare.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests with pets must sign a waiver upon arrival. The pet's weight must be included in guests' reservation information.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Protective clothing is available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12.95 per person
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Portland
  • DoubleTree Hilton Portland
  • DoubleTree By Hilton Hotel Portland, ME South Portland, Maine
  • Doubletree By Hilton Portland
  • DoubleTree by Hilton Hotel Portland Hotel
  • DoubleTree by Hilton Hotel Portland South Portland
  • DoubleTree by Hilton Hotel Portland Hotel South Portland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.