- Disliked: Staff & service, property conditions & facilities
In a great location; 4 min walk to the port, although right next to a noisy train line. We arrived at 3pm after a long drive and had to sit around waiting for reception staff to open at 4pm so we could check in. We were then told our room was not ready because they only have one housekeeper to clean all 25 rooms! We were due to go out and meet friends for dinner but by 5.15pm our room was still not ready and we were told our key would be left in a safe box for us to access with a code later. We felt uncomfortable about this and were very annoyed that we could not get showered and changed before going out for the evening. Reception member of staff was polite but the system is obviously poor. They reluctantly reduced our bill by only 10% on checking out.