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4.8 out of 5

"Very nice stay here. The people are very nice and welcoming. The hotel’s location is great with a walkable mall in front of it with lots of eating opt ... " More

By a verified traveler on Sat 27 May 2023

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Hotel Description

Family-friendly hotel with a spa, connected to a shopping center in San Salvador

Heart of San Salvador

You'll be within half a mile (1 km) of Metrocentro and 2 miles (3 km) of Colonia Médica Gastroclinic with a stay here. Monumento al Salvador del Mundo and Catedral Metropolitano are also within 3 miles (5 km).

Renovated in 2021

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Families will appreciate the onsite laundry facilities and in-room childcare. Enjoy the 24-hour gym and perks like free self parking and free WiFi.

Classic Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max
$153* Per night/room Apr 21 - Apr 22

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Classic Room, 2 Double Beds, Business Lounge Access (Lounge Access)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Presidential Suite

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Real InterContinental San Salvador at Metrocentro Mall, an IHG Hotel ratings based on 18 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Real InterContinental San Salvador at Metrocentro Mall, an IHG Hotel

Everyone (11) Family (7)
5 out of 5

Posted by on Dec 19, 2023

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5 out of 5
Very nice stay here. The people are very nice and welcoming. The hotel’s location is great with a walkable mall in front of it with lots of eating options.

Posted by on May 27, 2023

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5 out of 5
The staff - front desk and restaurants were very friendly and helpful and professional. I had a wonderful stay there.

Posted by , from Salisbury on Apr 29, 2023

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5 out of 5
Great location and friendly staff

Posted by , from NEWBURGH on Sep 2, 2022

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5 out of 5

Posted by on Jan 12, 2022

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5 out of 5
I will recommend this hotel due to the professionalism & courtesy of the staff, location & facilities. I want to recognize the following staff: Eduardo Cubillas, Joselyn, Gabriela, Wendy, Cindy, Guillermo Santos, Marvin Intel, Alexis, Guadalupe, Amadea, Samuel Herrera, Noe, Samuel Moran, Rafael, Marisela, Laura, Luis, Juan (Juanito), Isvi & Melvin among others.

Posted by on Oct 6, 2021

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Comment from Hotel Management

Oct 9, 2021 by Hotel Real InterContinental

Thank you so much for your response, we are glad that you share these comments with us! We look forward to having you with us again in the near future.

5 out of 5
Easy access great management beautiful people

Posted by on Aug 7, 2021

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Comment from Hotel Management

Aug 10, 2021 by Daniela Coto

We are very grateful for the loyalty of someone like you. Thank you for being our guest. Thank you also for being so supportive. We will share with the staff.

5 out of 5

Posted by on Jul 15, 2021

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Comment from Hotel Management

Jul 26, 2021 by Real InterContinental San Salvador

Thank you for your comment, we appreciate your visit!

5 out of 5
i like the fact that they Incorporate the country's culture in their menu, plus they offer any time of food. i really enjoyed my stayed definitely would recommend staying here. super friendly staff.

Posted by on May 26, 2019

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Comment from Hotel Management

May 31, 2019 by RIC

Dear guest, Thank you very much for your time and preference. We are more than glad to know that your experience at InterContinental met your expectations. We hope to welcome you back in not too distant future! Warm Regards, Manuel Sierra General Manager

5 out of 5
Excellent service I would recommend to all my friends and family

Posted by on May 20, 2019

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Comment from Hotel Management

May 22, 2019 by RIC

We are happy to hear your wonderful comments regarding your experience at our property. Thanks for your time to share your review with us. We are waiting for your next visit, it will be a pleasure welcoming you at your home! Warm regards, Alfonso Martinez General Manager We are happy to hear your wonderful comments regarding your experience at our property. Thanks for your time to share your review with us, and for your loyalty as an IHG Rewards Club member. We are waiting for your next visit, it will be a pleasure welcoming you at your home! Warm regards, Fanny Hawit General Manager

About the Real InterContinental San Salvador at Metrocentro Mall

Location Blvd. de Los Heroes, San Salvador, SS 544

Property Features

Real InterContinental San Salvador at Metrocentro Mall, an IHG Hotel offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center, 13 meeting rooms, and coworking spaces. Event space at this hotel measures 17244 square feet (1602 square meters) and includes a conference center. A sauna, spa services, and a terrace are also featured at the family-friendly Real InterContinental San Salvador at Metrocentro Mall, an IHG Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. A complete renovation of Real InterContinental San Salvador at Metrocentro Mall, an IHG Hotel was completed in December 2021. This San Salvador hotel is smoke free.

  • 1 building
  • 226 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 17244 sq ft of conference space
  • 1602 sq m of conference space
  • Built in 1972
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Real InterContinental San Salvador at Metrocentro Mall, an IHG Hotel offers 226 air-conditioned accommodations with iPod docking stations and minibars. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 39-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on request. Renovation of all guestrooms was completed in December 2021.

  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 10:30 AM.

Faisca do Brasil - This restaurant specializes in Brazilian cuisine and serves lunch and dinner.

Picasso - This theme restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Nau Lounge - This theme restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a 24-hour health club, and a sauna.

Spa Services

InterContinental SPA has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna. The spa is open daily.

  • Number of treatment rooms 3
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Real InterContinental San Salvador at Metrocentro Mall, an IHG Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 29.5 per night.
  • Cribs (infant beds) are available for USD 29.5 per night.

Pet Policy

  • Pets and service animals are not allowed at Real InterContinental San Salvador at Metrocentro Mall, an IHG Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 10
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15–22 for adults, and USD 15–22 for children
  • Airport shuttle fee: USD 30 per vehicle (one-way, maximum occupancy 3)
  • Early check-in fee: USD 59 (subject to availability)
  • Late check-out fee: USD 59 (subject to availability)
  • Crib (infant bed) fee: USD 29.5 per night
  • Rollaway bed fee: USD 29.5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Real InterContinental San Salvador Metrocentro Mall Hotel
  • Real InterContinental Metrocentro Mall Hotel
  • Real InterContinental San Salvador Metrocentro Mall
  • Real InterContinental Metrocentro Mall
  • Intercontinental San Salvador
  • San Salvador Intercontinental
  • Real InterContinental San Salvador at Metrocentro Mall

You should know

  • Pool access available from 6:30 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.