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4.8 out of 5

"I enjoyed the overall property and pools as well as how clise to the marina as well as the starbucks and store. The staff didnt give very good answer ... " More

By a verified traveler on Tue 19 Apr 2022

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Hotel Description

4.5-star beachfront resort near Playa Mujeres Golf Club

On the beach

Within a 15-minute walk of the resort, you'll find Punta Sam Ferry Terminal and Punta Sam Beach. Mujeres Beach and El Meco Archaeological Site are also within 2 miles (3 km).

Luxury amenities

A full-service spa, 6 restaurants, and 5 outdoor pools are all featured at this smoke-free resort. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

Deluxe 1 King Bed - Room Only

Bed Count 1 King Bed Maximum Occupancy 2 Max
$209* Per night/room Apr 7 - Apr 8

Two Bedroom Suite Ocean View- Room Only

Bed Count 1 King Bed Maximum Occupancy 6 Max

One Bedroom Ocean View- Room Only

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Ocean 1 King Bed - Room Only

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom - Room Only

Bed Count 1 King Bed Maximum Occupancy 6 Max

Two Bedroom Ocean Front- Room Only

Bed Count 2 King Beds Maximum Occupancy 6 Max

Villa del Palmar Cancun Luxury Beach Resort & Spa ratings based on 13 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Villa del Palmar Cancun Luxury Beach Resort & Spa

Everyone (8) Family (4)
4 out of 5

Posted by on Jan 7, 2024

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Comment from Hotel Management

Jan 13, 2024 by n

Dear Shera,Thank you for taking the time to share your review of your recent stay with us. We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

5 out of 5

Posted by , from Dexter on Jan 14, 2023

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Comment from Hotel Management

Nov 6, 2023 by Villa del Palmar Cancun

Thank you Best regards!!

4 out of 5
I enjoyed the overall property and pools as well as how clise to the marina as well as the starbucks and store. The staff didnt give very good answers to questions and were feequently wrong.

Posted by , from VIRGINIA BEACH on Apr 19, 2022

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Comment from Hotel Management

Apr 19, 2022 by Juan Carlos González

Dear Glenn Thank you for allowing us the opportunity of hosting you at the Villa del palmar Cancún and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for the Villa del palmar Cancún to welcome you back soon and offer you our hospitality. Kind regards, Juan Carlos Gonzalez General Manager Villa del palmar Cancún

5 out of 5
The cuisine to choose from was excellent. The variety of pools for adults, family and kids was great. The staff and room were what we hoped for. The hotel staff worked hard at maintaining and cleaning the outdoor areas. Everything was sanitized because of the pandemic. Can't think of much that I didn't like.

Posted by on Jun 12, 2021

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Comment from Hotel Management

Jun 18, 2021 by Juan Carlos González

Dear Guest, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5
The property itself was gorgeous. It was immaculate, and the garden view was very relaxing. At Garza Blanca, the endless pools with the full view of the ocean is breathtaking. The staff were incredible as they treating us incredibly well. They truly had a vested interest with ensuring we were well taken after and enjoying our trip. The restaurants were phenomenal. Overall, an incredible property.

Posted by on Mar 4, 2020

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Comment from Hotel Management

Mar 5, 2020 by Juan Carlos Gonzalez

Dear Guest, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5
The property is big and modern. We had a reservation for 2 rooms with doble beds and they gave us an upgrade. The room was beautiful with ocean view. Everything clean and well stacked. The food was very good as well. The buffet style breakfast has a lot to choose from. All the workers were very friendly. I took the presentation for their membership and even if I didn’t purchase anything I was still treated with respect and friendliness.

Posted by on Jul 26, 2019

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Comment from Hotel Management

Jul 27, 2019 by Juan C. Gonzalez

Dear Guest, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5

Posted by on Jun 5, 2019

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Comment from Hotel Management

Jun 6, 2019 by JUAN C

Dear Guest, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5
The resort is beautiful and the rooms are over sized. From the moment we arrived, the staff was very welcoming and accommodating. We enjoyed all of the restaurants but our absolute favorite was the Italian restaurant Davino! Manager Manuel, our waiter Salomon Torres, Pancho, chef Fabiano and the rest of the staff went out of their way to make sure that our family has the best experience possible. Our 11 year old daughter loved watching creation of various deserts. Pancho and chef Fabiano taught her and let her create her own deserts. I cannot describe how much fun she had and how incredibly happy she was. The food was incredibly delicious and Salomon was the best waiter we ever had. The only negative thing about the beach was the seaweed overgrowth but resort staff worked very hard on removing it. Pools were very large and temperature of the water was absolutely perfect. We had the best time and cannot wait to come back to Cancun.

Posted by , from Colorado Springs on Jun 4, 2019

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Comment from Hotel Management

Jun 6, 2019 by JUAN C

Dear Olga, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5
Great place to relax, only problem is just to far to go to different places like clubbing or shopping other then that we had a great time

Posted by , from usa on Apr 19, 2018

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Comment from Hotel Management

Apr 20, 2018 by General Manager

Dear ilse, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5

Great experience Overall!

Hotel was very nice and clean. Staff was courteous and attentive. Food was great. Overall great experience! One detail that I did not like was that I requested a King Size Bed and was offered and given two Queen Size Beds instead. They said King Size Bed was subject to availability.

Posted by , from Long Beach on Mar 15, 2018

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Comment from Hotel Management

Mar 21, 2018 by General Manager

Dear Noe, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

About the Villa del Palmar Cancun Luxury Beach Resort & Spa

Location Carretera Punta Sam Km. 5.2, Punta Sam, QROO 77400

All-inclusive Details

All-inclusive room rates at Villa del Palmar Cancun Luxury Beach Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • A la carte meals, snacks, and beverages included
  • 24-hour room service

Not included

  • Spa/beauty facilities and services
  • Gratuities

  • 24-hour room service
  • Spa/beauty facilities and services not included
  • A la carte dining included
  • All available beverages included
  • Gratuities not included

Property Features

Some rates at Villa del Palmar Cancun Luxury Beach Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Villa del Palmar Cancun Luxury Beach Resort & Spa you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. WiFi and wired Internet are free in public spaces. This luxury resort also offers a complimentary children's club, a children's pool, and a steam room. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available. This 4.5-star Punta Sam resort is smoke free.

  • 415 guestrooms or units
  • 9 levels
  • 3 buildings
  • 6 dining venues
  • 5 bars or lounges
  • Built in 2010
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 5
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport drop-off
  • Parking: Free valet parking and self parking

Room Amenities

Villa del Palmar Cancun Luxury Beach Resort & Spa offers 415 accommodations with MP3 docking stations and minibars. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with premium satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony (furnished)
  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

La Casona - Overlooking the ocean, this steakhouse specializes in international cuisine. Guests can enjoy drinks at the bar.

Zama - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.

Legend - This sports bar specializes in Japanese cuisine and serves dinner only. Open daily.

Davinos - This restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.

Caprichos - Overlooking the ocean, this buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

5 outdoor swimming pools and 4 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Parasailing nearby
  • Beach volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site
  • Playground on site
  • Beach yoga on site
  • Ecotours nearby
  • Fitness classes on site
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Sailing nearby

Spa Services

The onsite spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 7
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchairs available on site
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Villa del Palmar Cancun Luxury Beach Resort & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a smoke detector, a security system, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Smoke detector
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 40 for adults and USD 20 for children
  • Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Palmar
  • Palmar Cancun
  • Palmar Resort Cancun
  • Villa del Palmar Cancun Beach
  • Villa del Palmar Cancun Beach Playa Mujeres
  • Villa del Palmar Cancun Beach Resort
  • Villa del Palmar Cancun Beach Resort Playa Mujeres
  • Villa Palmar
  • Villa Palmar Cancun
  • Villa Palmar Resort Cancun
  • Villa Palmar Cancun Luxury Beach Resort Playa Mujeres
  • Villa Palmar Cancun Luxury Beach Playa Mujeres
  • Villa Palmar Cancun Luxury Beach
  • Villa Palmar Cancun Luxury Beach Resort
  • Villa del Palmar Cancun Beach Resort Spa

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 2-device limit.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.