- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Photo gallery
Reviews
Wonderful
491 reviews
Amenities
- Pool
- Free WiFi
- Pet Friendly
- Air Conditioning
Map
5th Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO
What's nearby
- Playa del Carmen Main Beach
- 4 min walk
- Nuestra Senora del Carmen Catholic Church
- 4 min walk
- Central Square
- 7 min walk
- Cozumel, Quintana Roo (CZM-Cozumel Intl.)
- 101 min drive
Choose your room
Book online or call:
1-855-214-3079Room, 1 Queen Bed
Room Amenities
- City view
- Sleeps 2
- 1 Queen Bed
More detailsCancellation policy for this rate plan:
Free cancellationBefore Mon, Dec 16Amenities for this rate plan:
- Reserve now, pay later
- Free WiFi
- Continental breakfast included
Room, 1 King Bed
Room Amenities
- City view
- Sleeps 2
- 1 King Bed
More detailsCancellation policy for this rate plan:
Free cancellationBefore Mon, Dec 16Amenities for this rate plan:
- Reserve now, pay later
- Free WiFi
- Continental breakfast included
Room, 2 Queen Beds
Room Amenities
- City view
- Sleeps 4
- 2 Queen Beds
More detailsCancellation policy for this rate plan:
Free cancellationBefore Mon, Dec 16Amenities for this rate plan:
- Reserve now, pay later
- Free WiFi
- Continental breakfast included
Deluxe Room, 1 King Bed
Room Amenities
- City view
- Sleeps 2
- 1 King Bed
More detailsCancellation policy for this rate plan:
Free cancellationBefore Mon, Dec 16Amenities for this rate plan:
- Reserve now, pay later
- Free WiFi
- Continental breakfast included
Deluxe Room, 2 Queen Beds
Room Amenities
- City view
- Sleeps 4
- 2 Queen Beds
More detailsCancellation policy for this rate plan:
Free cancellationBefore Mon, Dec 16Amenities for this rate plan:
- Reserve now, pay later
- Free WiFi
- Continental breakfast included
Suite, 1 King Bed, City View
Room Amenities
- City view
- Sleeps 2
- 1 King Bed
More detailsCancellation policy for this rate plan:
Free cancellationBefore Mon, Dec 16Amenities for this rate plan:
- Reserve now, pay later
- Free WiFi
- Continental breakfast included
Suite, 1 King Bed (Thompson)
Room Amenities
- City view
- Sleeps 2
- 1 King Bed
More detailsCancellation policy for this rate plan:
Free cancellationBefore Mon, Dec 16Amenities for this rate plan:
- Reserve now, pay later
- Free WiFi
- Continental breakfast included
Junior Suite, 1 King Bed (Panoramic)
Room Amenities
- City view
- Sleeps 2
- 1 King Bed
More detailsCancellation policy for this rate plan:
Free cancellationBefore Mon, Dec 16Amenities for this rate plan:
- Reserve now, pay later
- Free WiFi
- Continental breakfast included
About this area
Playa del Carmen
Located in Playa del Carmen, Thompson Playa Del Carmen - Adults Only is in the entertainment district and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida and Plaza Las Americas. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. Our guests appreciate the hotel's central location.
What's nearby
- Playa del Carmen Main Beach - 4 min walk
- Nuestra Senora del Carmen Catholic Church - 4 min walk
- Mamitas Beach Club - 6 min walk
- Central Square - 7 min walk
- Yucatek Divers - 10 min walk
Getting around
- Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
About this property
Awards and affiliations
- Thompson Playa Del Carmen - Adults Only is listed in the 2017 Condé Nast Traveler Top 100 List.
Policies
Check-in
Check-in between 3 PM - 11:30 PM
Special check-in instructions
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.
Check-out
Check-out before noon
Express check-out
Children and extra beds
- Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
- Rollaway/extra beds are available for USD 40.0 per day.
- Cribs (infant beds) are not available.
Pets
- Pets allowed for an extra charge of USD 40 per pet, per day, plus a deposit of USD 150 per night
- 1 per room (up to 40 lbs)
- Specific rooms only
- Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- Destination fee: USD 34.80 per accommodation, per night. This fee does not apply to children under 1 year of age.
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Breakfast fee: between USD 10 and USD 40 per person (approximately)
- Airport shuttle fee: USD 220 per vehicle (roundtrip)
- Valet parking fee: USD 15 per night
- Pet deposit: USD 150 per night
- Pet fee: USD 40 per pet, per day
- Rollaway bed fee: USD 40.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
We should mention
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Guests under 18 years old are not permitted at this adults-only property. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Valet parking: USD 15 per night
- 24-hour roundtrip airport shuttle (surcharge)
Food and drink
- Continental breakfast available for a fee daily 7 AM–noon: USD 10-40 per person
- 3 restaurants and 1 coffee shop/café
- 3 bars/lounges and 1 poolside bar
- 24-hour room service
Things to do
- 24-hour fitness center
- Nightclub
- Outdoor pool
- Shopping
- Spa services
Family friendly
- Dry cleaning service
- Laundry facilities
- Outdoor pool
- Rollaway/extra beds (surcharge)
- Soundproofed rooms
Conveniences
- Elevator
- Free newspapers in lobby
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Free grocery shopping service
- Laundry facilities
- Luggage storage
- Porter/bellhop
- Tour/ticket assistance
- Turndown service
- Wedding services
Languages spoken
- English
- Spanish
Business services
- 1 meeting room
- Business center
- Conference space
Outdoors
- Beach loungers
- Pool cabanas (surcharge)
- Rooftop terrace
Spa
- Massage - deep-tissue
- Massage - sports
- Massage - Swedish
- Reflexology
Accessibility
- If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Accessible bathroom
- In-room accessibility
- Roll-in shower
- Wheelchair-accessible path of travel
- Braille signage
More
- Smoke-free property
Room amenities
Bedroom
- Air conditioning
- Blackout drapes/curtains
- Ceiling fan
- Premium bedding
- Rollaway/extra beds (surcharge)
Bathroom
- Bathrobes
- Free toiletries
- Hair dryer
- Rainfall showerhead
- Shower
Entertainment
- 55-inch LED TV
- Digital channels
- Premium channels
Food and drink
- Free bottled water
- Minibar
More
- Connecting rooms available
- Free newspapers
- Iron/ironing board
- Laptop-compatible safe
- Phone
- Soundproofing
- Turndown service
Nearby things to do
Activities
- Beach access
- Boat tours
- Ecotours
- Kayaking
- Parasailing
- Sailing
- Scuba diving
- Snorkeling
- Windsurfing
Frequently asked questions
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Really happy
Stayed 3 nights in Nov 2019
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. The food was great. It’s clean and in the center of everything.
Stayed 3 nights in Nov 2019
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019