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4.1 out of 5

"This was a perfect place for a girls getaway. We were a little worried about our safety, but once we were there we felt very safe and well taken care ... " More

By a verified traveler on Tue 14 Aug 2018

Hotel Description

4.5-star adults-only hotel near Quinta Avenida

City center retreat

At this Gonzalo Guerrero hotel, you'll be well placed to visit Quinta Avenida and Playa del Carmen Main Beach, both within a 5-minute walk. Also, Mamitas Beach Club is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).

Luxury amenities

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this luxury hotel. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like valet parking and WiFi in public areas. You'll appreciate the fitness center, poolside bar, and rooftop terrace.

Free WiFi, sofa beds

The 120 guestrooms feature thoughtful touches like bathrobes and slippers, while sitting areas and microwaves offer the conveniences of home. Other amenities include free WiFi, balconies or patios, and flat-screen TVs with cable channels.

Junior Suite, 1 Bedroom, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max
$104* Per night/room Dec 12 - Dec 13

Master Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Reef 28 - Adults Only - All Suites - with optional All Inclusive ratings based on 9 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Reef 28 - Adults Only - All Suites - with optional All Inclusive

Everyone (6) Couples (1) Family (2)
5 out of 5

Posted by on Dec 9, 2019

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5 out of 5
Property is great location between the beach and outside restaurants.

Posted by on Nov 18, 2019

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Comment from Hotel Management

Nov 20, 2019 by Micaela Castilla - Brand Executive

Dear Sean, Thank you for taking the time to write a review about your vacation with us. We are very happy to read that you enjoyed your stay in our hotel. Indeed, our wonderful position in the heart of Playa del Carmen allows us to provide unique and recreational vacations as we are located one block from the famous 5th Avenue and one block away from the famous beach clubs Mamitas and Kool beach. Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again. Kind regards,

5 out of 5
Location and overall Hotel was excellent. Hotel Staff amazing and I will recommend the property too others.

Posted by on Sep 24, 2019

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Comment from Hotel Management

Oct 17, 2019 by Micaela Castilla - Brand Executive

Dear KDa, We would like to thank you for your comments; it is truly a pleasure to learn about the fantastic stay you had and we appreciate the time you took to share your experiences. Indeed, our wonderful position in the heart of Playa del Carmen allows us to provide unique and recreational vacations as we are located one block from the famous 5th Avenue and one block away from the famous beach clubs Mamitas and Kool beach. We are glad to read that you were provided with our courteous, outstanding service. Our staff is highly committed to excellence and they sincerely will appreciate the time you have taken to recognize their efforts. They keep working relentlessly to maintain our high standards in quality and service and to provide unique experiences. We will share your comments with our staff, positive feedbacks as yours encourages us to work harder to offer exceptional service every day. We would be happy to welcome you here again in the near future. Kind regards,

5 out of 5
The property was beautiful and modern. They were renovating a few areas while I was there so that prevented me from getting the full experience. The roof top pool and bar areas were great! The workout and spa facilities were very nice also. The food was ok. The breakfast was nice, but I opted to venture out for lunch and/or dinner.

Posted by on Sep 14, 2019

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Comment from Hotel Management

Sep 20, 2019 by Micaela Castilla - Brand Executive

Dear guest, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you the past days. It is a pleasure to know that you enjoyed the hotel facilities. We would be pleased to welcome you back to The Reef 28. Kind regards,

5 out of 5

Posted by on Aug 17, 2019

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Comment from Hotel Management

Aug 21, 2019 by Micaela Castilla - Brand Executive

Dear guest, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you the past days. Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again. Kind regards,

5 out of 5
The property is modern and bright. Everything was so clean. The staff is amazing! They remember you and our waiter always asked us about our day and gave us recommendations on what to do in the area

Posted by on May 28, 2019

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Comment from Hotel Management

Jun 4, 2019 by Micaela Castilla - Brand Executive

Dear PBN, We sincerely appreciate the time invested to share your detailed, personal impression of your recent visit at our resort, it was all our pleasure to host you. We are glad to read that you were provided with our courteous, outstanding service. Our staff is highly committed to excellence and they sincerely will appreciate the time you have taken to recognize their efforts. They keep working relentlessly to maintain our high standards in quality and service and to provide unique experiences. Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again. Kind regards,

1 out of 5
Do not book here. Beware. They have roof parties that the public have access to. With that being said the music is extremely loud. They have it it playing full blast until 2am and you cannot sleep. During the night they do construction and you can hear the banging none stop. When you arrive they trick you into giving you a tour. BEWARE! It is a time share. Ridiculous. The towels are hard like sand paper and the beach is two miles away which is nice but there is lots of seaweed at this Time.

Posted by on Apr 15, 2019

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5 out of 5

Perfect

This was a perfect place for a girls getaway. We were a little worried about our safety, but once we were there we felt very safe and well taken care of. We did check out the other two sister resorts as they have a shuttle that runs all day. Those resorts were very nice as well and on the beach, but you might note that they do allow children at those resorts. The rooftop bar is a great place to party day and night and has a Miami Beach vibe to it. We never had to wait for service and the food was good in the restaurants - better than at the snack bar but if you don't want to leave the pool they do have things like burgers at the pool. I was also concerned that we would be disappointed because the hotel is not right on the beach, but it was not a problem. We still had an ocean view, and if we wanted to go to the beach it was a short walk, or shuttle to one of the other resorts. Being right on the shopping strip was fun also. I really don't have a single complaint - the service was wonderful, it was fun, the rooms were very nice, the hotel is new and clean and they have other resorts you can use during the day if you want to go somewhere with more amenities.

Posted by , from Michigan on Aug 14, 2018

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1 out of 5
Food service was low not much to pick from Plus the pool is not that great You are limited to everyone

Posted by on Feb 2, 2019

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Comment from Hotel Management

Feb 15, 2019 by Micaela Castilla - Brand Executive

Dear Paul, We would like to thank you for sharing your experiences. Our goal is to ensure our guest satisfaction, we always make our best effort in making feel our guest special and valued during their stay. Certainty, it appears we did not have the opportunity to fulfill this during your time with us and would like to express you our most sincere apologies on the behalf of the entire staff of The Reef 28. ★ Concerning the variety of our buffet, we would like to inform you that we always try to please all our guests at the buffet restaurant by serving salads, different main courses including rice, pasta, potatoes, fish, meat and by serving fruits as well as desserts, the variety is changing daily. Furthermore, we have an assortment 2 individual a-la-carte restaurants at our disposal, as we strive to bring our individual, personalized service to perfection. The menus are flexibly designed, as we aim to satisfy the individual preferences of every single guest we have the pleasure to serve, this includes vegetarians as well. We would be grateful if you give us the opportunity to change your perception from our Resort. Thank you again for your review and for visiting us. Kind regards,

About the The Reef 28 - Adults Only - All Suites - with optional All Inclusive

Location 1 Ave. Norte y Calle 28 Norte, Playa del Carmen, QROO 77720

All-inclusive Details

All-inclusive room rates at The Reef 28 - Adults Only - All Suites - with optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Taxes are included.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities

Not included

  • Motorized water sports
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities
  • Gratuities

  • Taxes included
  • Buffet and à la carte dining
  • Additional gratuities accepted
  • Airport transfers not included
  • Gratuities not included
  • Fitness facilities included
  • Premium food items not included
  • All food and beverages included
  • Food and beverage restrictions apply
  • Laundry/dry cleaning services not included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Motorized water sports not included
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Meals and drinks at companion properties included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Room service during certain hours
  • All onsite activities, and facilities and equipment included
  • Offsite tours not included

Property Features

Some rates at The Reef 28 - Adults Only - All Suites - with optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. The Reef 28 - Adults Only - All Suites - with optional All Inclusive offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury The Reef 28 - Adults Only - All Suites - with optional All Inclusive. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 1 building
  • 120 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 2018
  • Bar by the pool
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

The Reef 28 - Adults Only - All Suites - with optional All Inclusive offers 120 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Rooms open to balconies or patios. Accommodations have separate sitting areas and are furnished with unspecified sofa beds. Beds feature premium bedding. Flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Private balcony or patio
  • Sitting area
  • Pull-out sofa bed
  • IPod dock
  • Flat-screen television
  • Cable channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

28 - Onsite buffet restaurant.

Asiatico - Onsite fine-dining restaurant. Open select days.

Cachito - Onsite fine-dining restaurant. Open select days.

Lobby bar - Onsite lobby lounge. Open daily.

Arriba - Onsite rooftop bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Hotel Names

  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Inclusive Adults Playa del Carmen
  • Reef 28 All Inclusive Adults
  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Inclusive Adults Playa del Carmen
  • Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
  • All-inclusive property The Reef 28 All Inclusive - Adults Only
  • The Reef 28 All Inclusive - Adults Only Playa del Carmen
  • The Reef 28 All Inclusive Adults Only
  • Reef 28 All Suites Gourmet All Inclusive Adults
  • The Reef 28 All Inclusive Adults Only
  • The Reef 28 Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.