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"We wanted to love our stay but we had some nocturnal issues. 3rd night there was some construction that started around 11 pm and went on all night in ... " More

By a verified traveler on Sun 26 Feb 2017

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Hotel Description

3-star adults-only hotel near Quinta Avenida

City center stay

Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. Also, Mamitas Beach is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).

Casino, outdoor pool

A casino and an outdoor pool are featured at this smoke-free hotel. Unwind with a drink at the poolside bar and enjoy perks like free cooked-to-order breakfast and free WiFi. Self parking, a terrace, and luggage storage are also offered.

Presidential Suite, 1 King Bed, Terrace, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$91* Per night/room Apr 2 - Apr 3

Junior Suite, 1 King Bed, Hot Tub, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Studio Suite, 1 King Bed, Hot Tub, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Suite, 1 King Bed, Balcony, Courtyard View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room, 1 King Bed, Pool Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double or Twin Room, Pool Access

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Cache Hotel Boutique - Adults Only ratings based on 3 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Cache Hotel Boutique - Adults Only

Everyone (3)
2 out of 5
The Cache was full and they moved us to a new location which was father away from our destinations. They didn’t give us advanced notice. And it took a long time to resolve the issue.

Posted by on Dec 30, 2018

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Comment from Hotel Management

Jan 2, 2019 by Ecommerce

We deeply regret the incidents in your stay, your opinion is very important for us, we strive every day to improve our service, Happy New Year 2019

1 out of 5

Worst Hotel Stay Ever!!!

This was the worst experience ever for staying for such a short stay in Playa Del Carmen. On day one they did not provide us with room service. On day two we returned back to a room with no flushing toilets, no running water and no electricity. On day three we woke up to a room with no flushing toilets and no running water having us go on our morning tour without a shower in 2 days. I am still waiting for Travelocity to resolve this matter and will most likely not book any more trips with Travelocity in the future. If I don't hear back from Travelocity by tomorrow I will be taking this to all the social medias to make aware of how until today this matter is unresolved.

Posted by , from Perris, CA on Apr 27, 2017

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3 out of 5

Decent hotel close to the beach and the parties

Pros: The hotel offered discounts in some places.The staff was very nice and helpful. Everyone spoke English.
Cons: dirty walls, more chairs in the room, patio furniture, rusty pipes/yellow water in the bathtub, AC made noise
Location: Great location within an easy stroll to restaurants and clubs. The beach was not the best but we went to some dayclubs and had a great time there.
We wanted to love our stay but we had some nocturnal issues. 3rd night there was some construction that started around 11 pm and went on all night in the casino right next door which kept us awake 1/2 night. The staff told us in the morning that they could have asked the construction crew to hold off the repairs for another time and that we should have complained. 4th night the power for the whole street was out and consequently, AC wasn't working and water was out since the water pump is electrical. 6th & 7th nights there was a festival with an extremely loud announcer and music that started at the Palacio Municipal square; since our room was facing Calle 10 we heard every single thing with the windows shut and blinds drawn. Luckily, the festival ended around 11:30 pm every night so we managed to get some sleep before getting up early for our activities. We were told that the festival was going on for a week but after the 7th night we left to go home. The staff was very nice and helpful. Everyone spoke English and since our Spanish was quite poor that was extremely helpful. The room itself had some drawbacks: dirty walls, only one chair in the room, no patio furniture (large balcony and no way to enjoy it), rusty pipes/yellow water in the bathtub, AC made some noise (like dripping water), slightly musty smell in the room, no fitted sheets (we were just not used to that), a nice sink but leaked all the time due to poor installation. The hotel offered discounts in some places

Posted by , from Portland, OR on Feb 26, 2017

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Property Features

You can enjoy a drink at the pool bar. Free breakfast is available daily. WiFi is free in public spaces. A casino, an outdoor pool, and a terrace are also featured at Cache Hotel Boutique - Adults Only. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 26 guestrooms or units
  • 3 levels
  • Built in 2010
  • Cooked-to-order breakfast (free)
  • Casino
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Elevator
  • No smoking on site
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Cache Hotel Boutique - Adults Only offers 26 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Each accommodation is individually furnished. 32-inch plasma televisions come with cable channels. Rooms have partially open bathrooms. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered daily and hair dryers can be requested.

  • Bathrooms are partially open
  • Plasma television
  • Cable channels
  • Housekeeping (daily)
  • Hair dryer available
  • Safe
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Unique furnishings
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free cooked-to-order breakfast daily from 8:00 AM to noon.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Casino nearby
  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Cache Hotel Boutique - Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, and Discover. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.93 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per vehicle (one-way, maximum occupancy 4)
  • Covered self parking fee: USD 10 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cache Boutique All Adult
  • Cache Boutique All Adult Playa del Carmen
  • Cache Boutique Hotel
  • Cache Hotel
  • Cache Hotel Boutique
  • Cache Hotel Boutique All Adult
  • Cache Hotel Boutique All Adult Playa del Carmen
  • Cache Hotel Boutique Adults Playa del Carmen
  • Cache Hotel Boutique Adults
  • Cache Boutique Adults Playa del Carmen
  • Cache Boutique Adults
  • Cache Adults Only Del Carmen
  • Cache Hotel Boutique Adults Only
  • Cache Hotel Boutique - Adults Only Hotel
  • Cache Hotel Boutique - Adults Only Playa del Carmen
  • Cache Hotel Boutique - Adults Only Hotel Playa del Carmen

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.