- Check-in time starts at 2:00 PM
- Check-in time ends at 11:00 PM
- Minimum check-in age is: 18
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. There is no front desk at this property. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.
Hacienda Las Cuevas Terra Lodge offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property does not have a front desk. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, Discover, Diners Club, and cash. Cashless payment methods are available for all transactions.
- Property follows sanitization practices of COVID-19 Guidelines (WHO)
- Guest accommodation is not sealed after cleaning
- Electrostatic spray is not used for disinfection
- Cashless transactions are available
- Staff temperature checks are conducted regularly
- Masks are compulsory at the property
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Contactless food service / room service is not available
- Commonly-touched surfaces are cleaned with disinfectant
- Reservation might be required for some facilities onsite
- Property confirms they are implementing guest safety measures
- Property is cleaned with disinfectant
- Contactless check-out is not available
- Staff wears personal protective equipment
- Mobile key entry is not available
- No front desk
- Debit cards not accepted
- Food service has been amended for enhanced safety
- Protective clothing is not available to guests
- No shield between guests and staff in main contact areas
- Host will greet you
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Contactless check-in is not available
- No cribs (infant beds) available
- No elevators
- Property confirms they are implementing enhanced cleaning measures
- Individually-wrapped food options are not available
- No gap period between guest stays
Guests will be asked to pay the following charges at the property:
- Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Airport shuttle fee: USD 35 per vehicle (maximum occupancy 4)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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