"The hotel was pretty decent, just needs a little updating. Also, they have a 'No Smoking' policy in all rooms. Cleary, the people in the room next to ... " More

By a verified traveler on Fri 14 Apr 2017

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Hotel Description

Ramada Phoenix puts you in the center of Phoenix, 4.8 km (3 mi) from Phoenix Convention Center and Venues and 4.9 km (3.1 mi) from Talking Stick Resort Arena. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

Flat-screen TVs with cable channels are featured in all 136 rooms, and you can enjoy free WiFi, wired Internet, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and room service. Pillow menus and free toiletries are nice touches to enhance your stay. Free weekday newspapers, free local calls, and hair dryers are also available.

The restaurant, Soleil Bistro, is open for breakfast and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the spa tub and kids' swimming pool. Additionally, you'll find free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area. On weekday mornings buffet breakfast is served between 6:00 AM and 10:00 AM.

Within a 15-minute drive of this 3-star Encanto hotel, attractions include Arizona State Capitol and Chase Field.

Room, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$68 per night

Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Ramada Phoenix ratings based on 26 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0
3 out of 5

Decent hotel, convenient DT PHX location.

The hotel was pretty decent, just needs a little updating. Also, they have a 'No Smoking' policy in all rooms. Cleary, the people in the room next to mine did not get that memo. Everyday for three days straight I was assaulted by the smell of marijuana coming from their room and filling the hallway. Which caused my allergies to flare up. I complained to the front desk, but they did nothing. Other than that, the hotel was fine. I loved how convenient the hotel was to ASU downtown Phoenix campus, it made it easy for me to see my son who attends that campus. Bottom line, I would stay here again.

Posted by , from NJ on Apr 14, 2017

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4 out of 5

very nice hotel in central phx

very helpfull staff, room was very clean and comfortable. i will stay again.

Posted by on Oct 24, 2016

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2 out of 5

Hotel room was unconfortable

The room temperature was reading 81 degrees. But the thermostat was set at 50 so something was wrong. It was running constantly and never shut off. It was quite hot and uncomfortable. A staff member randomly accessed the room with the belief it was unoccupied. That was a little upsetting and I did notify desk staff.

Posted by on Jul 11, 2016

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1 out of 5

Worst hotel stay

The hallways and room smelled like an ash tray even though the hotel claims that it is 100% smoke free. The room next to us was smoking and due to the poor ventilation in the hotel, all the smoke traveled to our room through our bathroom vents. I was nauseated and had to make a complaint. The hotel staff did absolutely nothing and just said "Yeah, I know. I hate it when that happens." Terrible customer service! Terrible ventilation.

Posted by , from N on May 23, 2016

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2 out of 5

LOUSY

Pros: The breakfast was very tasty. The beds were comfortable.
Cons: The Hotel could edit their ad and tell the truth.
I was totally taken aback by my stay. The first thing was, was that the only meal that was provided was breakfast (and I had to pay for that). Not as described in the ad there was no room service and no dinner served as to what I expected. There were no microwaves in the room. Also when using the computer you were only permitted 10 minutes.

Posted by , from Phoenix, AZ on Jan 31, 2016

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1 out of 5

Do not stay here

Hotel and staff are awful. Had over booked and couldn't have cared less about those that showed up late at night and didn't have a room to go with their reservation. (there was a big event in town so they could get away with this). We did get a room but I'm not sure which was worse. Bottom sheet had a large smudge on it, toilet had a large dark ring at the waterline, rugs and furniture were old and in rough condition. Do not stay here!

Posted by on Jan 17, 2016

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4 out of 5

Great location. Friendly staff

While the hotel was clean and comfortable, the friendly and attentive staff is why we will stay here again next year.

Posted by , from Cerritos CA on Dec 6, 2015

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2 out of 5

Deceptive

Like a lot of hotels, the lobby doesn't match the rest of the hotel. The lobby is nice and fancy but when you take a few steps beyond it, it turns into small dirty hallways. Check in/out was easy although there was a reserve plus the room charge. The sign out front was hard to see, so we missed it the first time even though we have a GPS. The heat didn't work even though we asked the front desk to fix it. Bed was hard. Shower was decent. No exhaust in the bathroom. Parking was limited, extra space was shared with another hotel in a garage which was a little scary to walk from at night. Breakfast was over priced, nothing complimentary. Black out curtains were good. We didn't use the fridge, microwave, or coffee maker. Housekeeping was decent. Hope I covered everything. Overall, not the worst hotel I've ever stayed in but I'm not impressed either.

Posted by on Nov 18, 2015

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2 out of 5

A fresh coat of paint

Pros: the fresh coat of paint
Cons: Bring it up to the standard it is trying to compete with.
This is one of those properties where an investment group has come in and purchased a dilapidated hotel that really needed to be taken down to the ground. But, instead they have slapped up some new illusions of class (like the eating area in front) and some fresh paint; however, the infrastructure such as the plumbing fails to produce hot water (luke warm at best). The heating/ac system is either one or the other and we required a 30 min wait for the one employee on duty (can you say English is certainly NOT my first language) at the desk to come up and use a pole device to turn on the ac fr the sweltering 90 degree room....all this after flopping open the filthy air filter access, causing a dust cloud in the room. In the am, no hot water; my wife was offered a key to a 9th floor room where she was afforded 4 min of hot water then it turned cold. And, parking; you have to walk 150 yards past a nice hotel to get to your marginal accommodation from a non-secured parking garage--something out of a Zombie Apocalypse

Posted by on Nov 14, 2015

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2 out of 5

rooms nice - temp control/smell not so much

Pros: location, room layout
Cons: stench, a/c functionality
The rooms have been updated, are clean and comparable to what you'd get with a chain. Unfortunately, the hallways and rooms have a lingering stench of cigarette smoke that was annoying to me, but maybe not to someone else who wanted a great room at a great price. They also have issues with the heating/cooling, where in most rooms, it's either on or off. This isn't so great in the summer when you want the comfort of a/c and the quiet of the unit providing it.

Posted by on Oct 16, 2015

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Property Features

Ramada Phoenix offers its guests an outdoor pool, a spa tub, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business center on site. Ramada Phoenix also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available.

  • 1 building
  • 136 guestrooms or units
  • 10 levels
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's pool
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Free self parking

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (14.5 km / 9 mi)
  • Metro station: Osborn Rd - Central Ave Station (0.4 km / 0.3 mi)
  • Parking: Free self parking

Room Amenities

Ramada Phoenix offers 136 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM and 10:00 AM.

Soleil Bistro - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Golf lessons available nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15 per night.
  • Cribs (infant beds) are available for USD 0 per stay.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 6.99 per person (approximately)
  • Fee for in-room wired Internet: USD 0 per stay (rates may vary)
  • Fee for wired Internet in public areas: USD 0 per stay (rates may vary)
  • Crib (infant bed) fee: USD 0 per stay
  • Rollaway bed fee: USD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Phoenix Downtown-North
  • Holiday Inn Phoenix Downtown-North
  • Phoenix Downtown-North Holiday Inn
  • Holiday Inn Express Phoenix Downtown Hotel Phoenix
  • Phoenix Holiday Inn
  • Ramada Phoenix Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.