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"Will stay again. The pool was closed for maintenance. " More

By a verified traveler on Fri 12 Aug 2016

Hotel Description

Hotel near Mesa Community College in Mesa

In suburbs

Within 3 miles (5 km) of this hotel, you'll find Mesa Community College and Mesa Arts Center. Golfland Sunsplash and Arizona Museum of Natural History are also within 3 miles (5 km).

Free perks

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and free perks like continental breakfast and free self parking.

Free Internet, LCD TVs

The soundproofed guestrooms offer free WiFi, free wired Internet, and free weekday newspapers. LCD TVs come with cable channels, and other amenities include refrigerators and microwaves.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$55* Per night/room Sep 18 - Sep 19

Room, 1 Bedroom, Accessible, Non Smoking (Hearing Impair Handicap)

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking (Large)

Bed Count 1 King Bed Maximum Occupancy 4 Max

GreenTree Inn & Suites Mesa ratings based on 18 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for GreenTree Inn & Suites Mesa

Everyone (9) Couples (1) Family (3)
4 out of 5
I liked the small heated pool and hot tub. Loved the Keurig, fridge, and microwave. Plenty of towels and lots of room. I wanted so badly to say this would all be wonderful, especially at the killer deal. However, there was mold and mildew all over the ceiling in the bathroom. I took a picture. This should never be okay.

Posted by on May 23, 2019

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Comment from Hotel Management

May 24, 2019 by Manager

We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4 out of 5

Posted by on Apr 30, 2019

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Comment from Hotel Management

May 1, 2019 by Manager

On behalf of our entire staff thank you for staying with us and for rating your stay.

5 out of 5

Posted by on Apr 29, 2019

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Comment from Hotel Management

Apr 29, 2019 by Manager

From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

3 out of 5
The towels were hung back up to look like they were clean but were not the microwave didn't work and the outlets would not hold the plugs in place so you couldn't use them The shower curtain rod was not holding the curtain in place

Posted by on Apr 15, 2019

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Comment from Hotel Management

Apr 16, 2019 by Manager

It means so much to have earned your business. We appreciate the feedback regarding our outlets and towels. Guest comments such as yours help us to continuously improve. Thank you for your business.

5 out of 5
Very comfortable beds , good breakfast, very clean smells.nice. would be here again

Posted by on Apr 7, 2019

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Comment from Hotel Management

Apr 9, 2019 by Manager

On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

3 out of 5
Our stay was brief, rooms were outdated, staff was pleasant, hot breakfast was good.

Posted by on Feb 18, 2019

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Comment from Hotel Management

Feb 25, 2019 by Manager

We appreciate the time you've taken to give us your thoughtful review. Thank you for your feedback regarding our breakfast and staff. It is valuable to have this matter brought to our attention and we hope to see you again in the future.

2 out of 5
Pics are not reflective of actual property. Rooms were old. The hotel market, which was fully stocked in the pic, had two kinds of chips and some banquet frozen meals in the cooler. Called the front desk for an iron and after waiting an hour, checked out.

Posted by on Feb 16, 2019

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Comment from Hotel Management

Feb 25, 2019 by Manager

We appreciate your rating of our hotel. Thank you for being a valued guest and for providing us the feebdack regarding our hotel. Please do come see you again soon!

4 out of 5
Staff was great. I didn’t take advantage of the breakfast or pool, so I can’t comment on them. Room was clean and very spacious. Refrigerator wasn’t working at first, but someone came up immediately when called. Turns out plug was not pushed in completely. Location was great for my needs. Only two negatives were that at least one of the side entrances was not secured (broken lock, so no key card was required to enter) and the water in the toilet or something else in the bathroom would occasionally ‘turn on’ loudly.

Posted by on Dec 30, 2018

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Comment from Hotel Management

Jan 2, 2019 by Manager

We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

1 out of 5
Hotel staff was nice. However, the smell of pot kept the floor pretty well scented. The room next door had men in and out all night! We all know what was happening- how did the workers at the desk not figure it out. Will never stay anywhere near Mesa again. Especially not at a green tree ever again

Posted by , from mesa, Az on Jul 31, 2018

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Comment from Hotel Management

Jul 31, 2018 by Manager

We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff and room. We appreciate you taking the time to share your experience.

2 out of 5

Terrible stay

Pros: Only good thing was location and close proximity to freeway.
Cons: Tell customers they aren't getting a suite. Take suites off of the title of motel as well.
Location: Excellent location near a major mall and restaurants.
1. Did not get a suite like shown on the site......was explicit in saying there 5 family members.....asked for rollaway bed. Room was so small the rollaway barely fit in the room with the other beds. 2. Maids started harrassing us at a little after 1000 hrs. We had checked in late the night before at 2315 hrs. Called front desk and was informed checkout was at 1200 hrs.

Posted by , from Page, AZ on Nov 28, 2016

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Comment from Hotel Management

Dec 22, 2016 by Guest Relations Manager

Dear Pat, we thank you for your time in completing our survey and for your time in giving us your assessment. Your feedback on the customer service aspect is noted, this will be called to the attention of our team for corrective measure. We hope to see you again soon.

About the GreenTree Inn & Suites Mesa

Location 1405 S Westwood, Mesa, AZ 85210

Property Features

GreenTree Inn & Suites Mesa offers its guests an outdoor pool, a spa tub, and a fitness center. There's a snack bar/deli on site. Free breakfast is available. Public spaces have free WiFi and wired Internet. You'll find a business center on site. The business-friendly GreenTree Inn & Suites Mesa also features coffee/tea in a common area, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available. This Mesa hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 3 levels
  • Built in 1996
  • Continental breakfast (free)
  • Deli
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (20.6 km / 12.8 mi)
  • Parking: Free self parking

Room Amenities

GreenTree Inn & Suites Mesa offers 65 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. 32-inch LCD televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers. This Mesa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily. Renovation of all guestrooms was completed in August 2014.

  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay
  • Cleaning deposit: USD 200.00 per stay
  • A damage deposit of USD 100.00 will be collected before check-in. Resort fee: USD 5.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Fairfield Inn Marriott Phoenix/Mesa
  • Fairfield Inn Marriott Phoenix/Mesa Hotel Mesa
  • Fairfield Inn Phoenix/Mesa
  • Fairfield Inn Marriott Phoenix/Mesa Hotel
  • Fairfield Inn Marriott Phoenix/Mesa Mesa
  • GreenTree Inn Mesa
  • GreenTree Mesa
  • Greentree & Suites Mesa Mesa
  • GreenTree Inn & Suites Mesa Mesa
  • GreenTree Inn & Suites Mesa Hotel
  • GreenTree Inn & Suites Mesa Hotel Mesa
url importing https://www.travelocity.com/Phoenix-Hotels-GreenTree-Inn-&-Suites-Mesa.h34279-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.