"My husband and I found this hotel to be very comfortable and the staff was excellent with us! They made our stay so much fun! " More

By luvvy1, from Baltimore, Maryland on Wed 13 Apr 2011

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Hotel Description

At Comfort Inn West you'll be 3.5 km (2.2 mi) from Arizona State Capitol and 3.6 km (2.2 mi) from Encanto Park. Highlights at this hotel include free buffet breakfast, an outdoor swimming pool, and free self parking.

You can enjoy free WiFi, cable TV, and coffee/tea makers, featured in all 65 rooms. Refrigerators and microwaves make in-room dining convenient. Additionally, free weekday newspapers, free local calls, and hair dryers are available.

This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk, and express check-in. Other amenities include a spa tub, coffee/tea in a common area, and laundry facilities. There's also the convenience of RV/bus/truck parking.

Attractions within a 10-minute drive of this Estrella hotel include Ashley Furniture HomeStore Pavilion and Phoenix Convention Center.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$105 per night

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Comfort Inn West ratings based on 17 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 1.0 out of 5.0
2 out of 5

REALLY REALLY BAD HOTEL FOOD

Pros: close to convention i was a speaker they assigned the hotel
Cons: Room is big but poorly appointed furniture. No electrical outlets next to the bed.
I tried two of their restaurants plus room service. Just so so poor

Posted by , from San Diego on Mar 24, 2015

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4 out of 5

This hotel was very convenient and the staff was excellent!

Pros: Free breakfast, Close restaurants, Quiet
My husband and I found this hotel to be very comfortable and the staff was excellent with us! They made our stay so much fun!

Posted by , from Baltimore, Maryland on Apr 13, 2011

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5 out of 5

The hotel was great

This hotel was very nice service from staff. The room was clean so everything was great.

Posted by on May 29, 2009

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1 out of 5

Sleep in a Trash Bin, it would be nicer....

Whatever you do, avoid this property. I am shocked it falls under the Choice Hotels umbrella. The rooms were filthy, and simply disgusting. We found a dirty baby bottle found sticking out of the mattress, and no one to cared to answer any of our requests. The manager was rude to every person he came in contact with. He used language which is forbidden in this review. I travel professionally approximately 200 nights per year, and I'd prefer to sleep in the trash bin down the road then stay at this property.

Posted by on May 27, 2009

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5 out of 5

Comfortable

This was the second time we stayed at this hotel. The suite we stayed was big. The front desk staffs were friendly. The complementary breakfast was excellent. Its location is perfect--near the Phoenix downtown. Highly recommended

Posted by on May 22, 2009

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5 out of 5

The every thing was very good.

The room was much nicer than i had expected.The breakfast is wonderful and free.The hotle staff were nice and coutteous.We definitely be staying here again.

Posted by on May 16, 2009

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5 out of 5

very nice hotel

the hotel was very clean.staff performanceis good.

Posted by on May 8, 2009

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5 out of 5

Everything was perfact

The hotel was very clean,staff was friendly and help lot.... i like this hotel.

Posted by on May 8, 2009

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1 out of 5

Don't Waste Your Money

This place was horrible....poor maintenance everywhere. Toilet was broken and ran all the time. We complained but were told...that's the way it always is! Bed was mediocre, and the noise from traffic was terrible. This is a very noisy hotel with poor environment, and even poorer customer service. Don't Waste your money on this place!

Posted by on Feb 7, 2009

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1 out of 5

NEVER AGAIN!!!

If getting a good niight's sleep is important DON'T STAY HERE. Where to begin... noise from traffic, noise from surrounding rooms, noisy plumbing (toilet ran constantly), stopped up sink (desk clerk said the problem is in all rooms and has existed for years and is not due to a clogged trap). Must be very little insulation....you hear all noises from other rooms. The "continental breakfast" is a joke.

Posted by on Feb 7, 2009

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Property Features

Comfort Inn West offers its guests an outdoor pool and a spa tub. Public spaces have free WiFi. Free breakfast is available. Comfort Inn West also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. A complete renovation of Comfort Inn West was completed in April 2015. This Phoenix hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (17.6 km / 10.9 mi)
  • Parking: Free self parking

Room Amenities

Comfort Inn West offers 65 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards.

  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Rollaway beds (surcharge)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

An outdoor pool and a spa tub are on site.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per night.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.