Ratings based on 643 Guest Reviews

Hear it directly from our travelers
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
by Chiana from Philadelphia

Snow Bound

Posted Jan 26, 2016 on Hotels
The hotel was great! My only complaint was my coffee creamer was spoiled..
Comment from Hotel Management
Feb 1, 2016 by Rob, Hotel Management
Thank you for staying with us!
4 out of 5
by kathy

Posted Jan 26, 2016 on Hotels
Comment from Hotel Management
Feb 1, 2016 by Rob, Hotel Management
Thank you for staying with us!
5 out of 5
by A traveler

Posted Jan 23, 2016 on Hotels
Comment from Hotel Management
Jan 27, 2016 by Rob, Hotel Management
Thank you for staying with us!
Comment from Hotel Management
Jan 26, 2016 by Rob, Hotel Management
Thank you for staying with us!
Comment from Hotel Management
Jan 25, 2016 by Rob, Hotel Management
Thank you for staying with us!
5 out of 5
by Tammy from Illinois

Posted Jan 14, 2016 on Hotels
Very friendly and helpful staff. Comfy room. Great location.
Comment from Hotel Management
Jan 15, 2016 by Rob, Hotel Management
Thank you for staying with us! Please consider us your home away from home in University City, Philadelphia.
5 out of 5
by A traveler from Delaware

Convenient location. Great value.

Posted Jan 4, 2016 on Expedia
We had a great time. The staff was friendly and polite. The rooms were clean and had all the modern features. Would definitely stay there again.
Comment from Hotel Management
Jan 5, 2016 by Rob, Hotel Management
Thank you for staying with us!
5 out of 5
by A traveler

Posted Jan 4, 2016 on Hotels
Nice newer hotel, well maintained, pleasant & professional staff. Endorsed parking at a nearby garage would be nice.
Comment from Hotel Management
Jan 9, 2016 by Rob, Hotel Management
Thank you for staying with us. Nearby garages, though within walking distance, will not afford you in/out privileges. We appreciate the feedback and hope that you'll visit University City in Philadelphia again soon.
Comment from Hotel Management
Jan 8, 2016 by Rob, Hotel Management
Thank you for staying with us, we appreciate the feedback.
4 out of 5
by Rodrigo

Posted Jan 3, 2016 on Hotels
Everything was excellent, except for two small details: waiting times for breakfast and meals were unreasonably long and our room was next to the elevator shaft, which was sometimes quite noisy.
Comment from Hotel Management
Jan 5, 2016 by Rob, Hotel Management
We apologize for any delays you experienced, and we hope that you'll return very soon!
4 out of 5
by HsuanMing

Posted Dec 30, 2015 on Hotels
Comment from Hotel Management
Jan 5, 2016 by Rob, Hotel Management
Thank you for staying with us!
3 out of 5
by Rajesh from Welwyn Garden city, UK

Dated furniture, but good location

Posted Dec 26, 2015 on Hotels
Great location! Old looks. Room furniture dated & needs urgent attention. Bed lamp switches broken, power sockets unsteady! All in all not a very good experience
Comment from Hotel Management
Jan 5, 2016 by Rob, Hotel Management
Thank you for your feedback! We'll be sure to assess the room you occupied, and we hope that you'll give us another chance to impress. Safe travels.
5 out of 5
by Bradley from Detroit

Masterful customer service

Posted Dec 18, 2015 on Hotels
The Inn at Penn was one of the nicest hotels in which I've ever stayed. Here's what made the difference and put the Inn at Penn at the top of my all-time list. Two things went very wrong while I was in town. The first was a management mistake. The hotel overbooked. When I was about two hours from arriving in Philadelphia, the hotel called to inform me that I could not stay there that night. But they made it right, putting me up in another (nice) hotel just a couple of blocks away. The Inn at Penn payed the bill at the other hotel. The second problem during my stay was cold water. As in, the hot water system broke down on the last morning I was at the Inn at Penn. I had to take a cold shower. Management went out of its way to make up for it: Free breakfast in the restaurant, reduced charges, etc. I never heard an excuse. I never heard a long explanation. In both cases I received a sincere apology, an open ear, and immediate action to make it right. Things often go wrong in any business, but it is rare to find customer service that is so empathic and responsive when it happens. Service is what sets the Inn at Penn apart.
Comment from Hotel Management
Jan 5, 2016 by Rob, Hotel Management
We appreciate your feedback. Though you stay was not perfect, we're pleased that our reaction to the glitches you experienced left a lasting impression. Please consider us your home away from home while visiting Philadelphia!