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Extended Stay America Suites Houston Sugar Land

2.5-star property
13420 Southwest Freeway, Sugar Land, TX 1-855-201-7819
2.0 out of 5
See all 11 travelocity Reviews

"I cannot say enough about how wonderful the staff at this hotel was to us. They went out of their way, they checked on us and did everything they cou ... " More

By a verified traveler on Thu 01 Oct 2015

Points Of Interest

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Hotel Description

Hotel near Sugar Land Town Square in Sugar Land

In suburbs

You'll find AMF Stafford Lanes and CHI St. Luke's Health-Sugar Land Hospital within 3 miles (5 km) of this hotel. Sugar Lakes Family Practice and Stafford Centre are also within 3 miles (5 km).

Free perks

This hotel features a gym and a seasonal outdoor pool. Business travelers can take advantage of the free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$65* Per night/room Apr 25 - Apr 26

Superior Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Extended Stay America Suites Houston Sugar Land ratings based on 11 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Extended Stay America Suites Houston Sugar Land

Everyone (7) Couples (1) Family (2)
2 out of 5
The hotel did not have accommodations like internet said. Went to another ext stay hotel. Could not help me dur to no internet service at front desk. Rooms not that nice.

Posted by on Mar 19, 2023

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Comment from Hotel Management

Mar 20, 2023 by Hotel Management

Dear Greg, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. SincerelyHotel Management

5 out of 5

Posted by on Oct 23, 2022

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1 out of 5
Broken windows in my room stale smelling carpet commode never stopped running

Posted by on May 21, 2021

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Comment from Hotel Management

May 22, 2021 by Hotel Management

Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management

1 out of 5
The STAFF ARE GHETTO, RUDE & IMPATIENT REFUSED TO GIVE REFUNDS DUE TO HOUSTON TEXAS WINTER STORM.

Posted by on Mar 25, 2021

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Comment from Hotel Management

Mar 27, 2021 by Hotel Management

Thank you for sharing your feedback with us. We apologize for the behavior of our associates. We will discuss this with our team to ensure this is not repeated. Everything we do is aimed at providing you with an excellent hotel experience. We hope to have the chance to prove it to you on a future stay. Sincerely, Hotel Management

1 out of 5
I checked in and checked out within 15 mins. People had fans in the windows due to the AC not working properly. The room I was in had a bad smell. There were no remote to the TV. It was like stating in a place where people go for an hour of pleasure and home. IT was horrible. I checked out and found somewhere else to stay. I would not recommend this place to anyone,

Posted by on Oct 20, 2019

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Comment from Hotel Management

Oct 21, 2019 by Hotel Management

Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We are sorry for the inconvenience you had and hope to have another chance to prove ourselves. Sincerely, Hotel Management

1 out of 5
NO ROOM AVAILABLE Arrived and they said they were full, so we found ourselves in a foreign city with no room for the night. The reservation was not valid. Seems unbelievable.

Posted by on Jul 28, 2019

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Comment from Hotel Management

Jul 29, 2019 by Hotel Management

We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management

2 out of 5
The hotel double charged me even though there were NO hotel incidentals!! There is NO ice makers,or media center with computer use, as well

Posted by on Mar 16, 2019

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Comment from Hotel Management

Mar 22, 2019 by Hotel Management

Dear Guest, thank you for taking the time to share your feedback with us. We are so very sorry you were missing a few amenities and that your expectations were not met on the visit. Please know our staff is always available to assist and help in any way. Also, since your review is anonymous, please reach out to us directly at the hotel. We will be happy to take a closer look at your billing details. Thank you again and we look forward to speaking with you. Sincerely, Hotel Management

1 out of 5

No staff at hotel.

Reserved hotel on Travelocity 3 days prior to staying at hotel. Arrived at 1 a.m. after issues during travel on interstate 10 and discovered the hotel closes at 11 p.m. after attempting to contact anybody on the hotel phone outside, I was unsuccessful and left about 30 mins after. I called hotel the next day and the first time the clerk hung up on me. I called back, explained what happened and the clerk stated I was a no show, would not be receiving a refund and that it wasn’t her problem and to contact the agency I booked through. I contacted Travelocity and they worked very diligently but was unable to contact the hotel so the agent passed the issue up to her supervisor to contact the hotel manager. At this time I still have not back. The hotel has terrible service. Travelocity was very excellent when serving me.

Posted by , from Odessa, TX on Jul 2, 2018

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Comment from Hotel Management

Jul 5, 2018 by Management

Thank you for bringing this to our attention. We take guest feedback very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management

2 out of 5
Good location. Everything else was terrible. Garbage in the halls for days, fleas, restroom was not clean, housekeepers had nasty attitudes. Will definitely choose a different hotel when I go back to Houston.

Posted by , from Ohio on Jun 28, 2018

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Comment from Hotel Management

Jul 1, 2018 by Hotel Management

Wyatt, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management

1 out of 5

Unclean hotel over charging guest

Some TV channels had a loud humming noise, very unpleasant. Guest were up at all hours of the night. Could not sleep. I was charged an extra day on my bank card with being told. And it took 2 days to have the money put back on my card.

Posted by on Mar 15, 2018

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Comment from Hotel Management

Mar 17, 2018 by Hotel Management

We sincerely apologize for the noise and service issues you encountered while here and regret the inconvenience these caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management

About the Extended Stay America Suites Houston Sugar Land

Location 13420 Southwest Freeway, Sugar Land, TX 77478

Property Features

Extended Stay America Suites Houston Sugar Land offers its guests a fitness center and a seasonal outdoor pool. WiFi is free in public spaces. Free breakfast is served daily. The business-friendly Extended Stay America Suites Houston Sugar Land also features a vending machine, coffee/tea in a common area, and laundry facilities. Self parking is free. This Sugar Land hotel is smoke free.

  • 146 guestrooms or units
  • 3 levels
  • Built in 1999
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Houston Sugar Land offers 146 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Sugar Land hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Houston Hotel Sugar Land
  • Extended Stay America Houston Sugar Land
  • Extended Stay America Sugar Land
  • Extended Stay America Houston Sugar Land Hotel
  • Sugar Land Extended Stay
  • Extended Stay Deluxe Houston-Sugar Land Hotel Sugar Land
  • Extended Stay Sugar Land
  • Extended Stay America Houston Sugar Land
  • Extended Stay America Suites Houston Sugar Land Hotel
  • Extended Stay America Suites Houston Sugar Land Sugar Land
  • Extended Stay America Suites Houston Sugar Land Hotel Sugar Land

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.