- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband and I were in Northfield for the St Olaf Christmas Festival. We had booked a room weeks ago and it was described as “cozy.” We knew that meant small but we enjoy the atmosphere of the Archer House and for one night we knew we would be fine. The night before we were to arrive, I received an email saying that we had been upgraded to a large room! A delightful surprise! Also, I lost a favorite ear ring some time during our stay and didn’t discover it was missing until we were many miles away. I called the hotel and they promised they would look for it. A few hours later they called to say it was not there but that they would keep an eye out for it. Today, 3 days after leaving the hotel, I received another call saying that the housekeeping staff went thoroughly thru the room and sadly once again, my earring was not found. Even though my earring remains lost, I very much appreciated the extra effort of the staff to look for it. I know it was an especially busy weekend for the hotel. They went above and beyond on my behalf and it was much appreciated.