Ratings based on 16 Guest Reviews

Hear it directly from our travelers
3.7 out of 5
86% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler from New Jersey

Great hotel pick right across from Disney Springs

Posted May 15, 2017
Had a wonderful Girl's weekend with my sisters at Wyndham Lake Buena Vista. Staff was wonderful and great security too. Watched the Disney fireworks from our windows in The Tower which was a perfect way to end every evening. The shuttle bus to and from Disney did not run on time, but the drivers were nice. The pools were clean and well maintained. It was well worth the stay.
Comment from Hotel Management
May 17, 2017 by Stephanie, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. We are happy to know you enjoyed your stay with us. We hope that you will consider staying with us when returning to the area. Kindest Regards, Voice of the Customer
5 out of 5
Recommended
for Everyone
by A traveler from N

Great location one block from Disney springs

Posted Apr 24, 2017
If you're on the fence the rooms of this hotel in the tower portion are as nice as the swan or dolphin at WDW. Not that we needed handicapped accessibility, but if you did this hotel fits the bill and is a very short walk from the pedestrian hub to get over to disney springs complete with catwalks that take you over from hotel blvd to Disney springs complete with elevators! Nice. This short walk also puts you right over to the small bus station for the disney buses that take you all over WDW for free from disney springs! Location, location, location! This is the old Grosvenor hotel, one of the first hotels built on WDW resort hotel blvd. service is good, gift shop is very nice, good convenience store/ coffee grab and go in lobby. Only complaint would be no sit down breakfast other than buffet or buffet with characters and no sit down lunch. BUT- with that stated, your just a walk away from Disney Springs with almost 100 different options to eat and drink when you count carts, huts, sit down restaurants, food truck restaurants, dine in theaters and more. Lots for everyone to see and do in Disney Springs beyond just shopping. Enjoy!
Comment from Hotel Management
Apr 26, 2017 by Stephanie, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. We are happy to know you enjoyed your stay with us. We hope that you will consider staying with us when returning to the area. Kindest Regards, Voice of the Customer
5 out of 5
Recommended
for Everyone
by A traveler

Nice hotel

Posted Feb 9, 2017
The location of the Wyndham is awesome. Very close to Disney and Disney Springs. Pool area is very nice also. They shuttle you to Disney free of charge. Very nice place.
Comment from Hotel Management
Feb 13, 2017 by Stephanie, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. We are happy to know you enjoyed your stay with us. We hope that you will consider staying with us when returning to the area. Kindest Regards, Voice of the Customer
4 out of 5
Recommended
for Everyone
by A traveler

Pleasant hotel convenient to parks

Posted Jan 11, 2017
Pros: Convenience, rate. Nice pool area.
Cons: Needs updating
Location: Across the road from Disney Springs via an over the highway pedestrian walkway. Allows access to many shops, restaurants, movies and bowling.
This hotel is in descent shape, could use some updating but clean and well run. Beds are comfortable but a bit lumpy. Breakfast buffet in the restaurant was average to good. Resort shuttle to parks was significant convenience. Could have done without the drilling and hammering at 9 am on Sunday morning.
Comment from Hotel Management
Jan 13, 2017 by Katie, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. We are happy to know you enjoyed your stay with us and thank you for your valuable and honest feedback. We hope that you will consider staying with us when returning to the area. Kindest Regards, Voice of the Customer
3 out of 5
Recommended
for Everyone
by A traveler from Callahan, FL

Changes From Last Visit

Posted Dec 4, 2016
Pros: Nice, comfortable, and clean rooms.
Cons: Complimentary breakfast.
My family and I have stayed here for the last 3 years during Mickey's Christmas. The convenience of Downtown Disney and the trolleys was the selling point for us. This year they have changed the bus pickup area at Downtown Disney. It is now quite a distance from the years before. I will say we have changed at cheaper hotels and always had complimentary coffee, juice, and light breakfast menu. None of this is available here. I feel there should at least be complimentary coffee. We got a coffee and orange juice for $7. Our room was $180 a night, think we should get a little more for our money. When checking out we discovered cars had been broken into and broken glass throughout the parking lot. This was an extra $12 a day for parking with appeared to be no security. The rooms are nice and comfortable. We will seek out different accommodations for next year.
Comment from Hotel Management
Dec 6, 2016 by Katie, Hotel Management
Dear Valued Guest, Thank you for sharing your comments with us. We are glad you liked the guestrooms. However, please accept our apologies for any inconvenience you may have experienced with the Disney Springs bus stops. I will pass along your concerns to Disney's management team. I also wanted to extend our apologies for any disappointment you had with the food outlet and pricing as well as the unfortunate incident you encountered in the parking lot. Please be assured that I will share your issues with the appropriate department managers. Lastly, I am saddened to hear you will not be returning to stay with us. Sincerely, Voice of the Customer
4 out of 5
Recommended
for Everyone
by A traveler from McCalla, AL

Nice hotel. Neat pools.

Posted Jul 19, 2016
Nice hotel, neat pools and bar area. Food and drinks on site are way over priced for this class hotel. I've stayed at much higher class hotels with lower prices for breakfast and such. Parking needs some improvement. Besides that, it's an ok stay for being within walking distance to Disney Springs.
Comment from Hotel Management
Jul 21, 2016 by Katie, Hotel Management
Dear valued guest, Thank you for your review and rating. We're glad you enjoyed our pool and pool area as well as our location next to Disney Springs. We apologize for any inconvenience caused by our food and beverage cost, we will make the restaurant manager aware of your comments and we hope to see you again for your next trip to Disney. Sincerely, Voice of the Customer
5 out of 5
Recommended
for Everyone
by A traveler

Posted Jul 9, 2016
Staff was very friendly and helpful. Walking distance to downtown Disney. We stayed in the tower and could see the parks fireworks. My teenage kids loved the stay here. The pool was nice and the food at the pool was also nice. Will stay here again.
Comment from Hotel Management
Jul 12, 2016 by Katie, Hotel Management
Dear valued guest, Thank you for your review and 5-star rating. We're thrilled you enjoyed our location, the view from your room, the pool area, food and beverage options by the pool and the customer service you received from our staff. We will pass along your kind words to all department managers and we're greatly looking forward to your return visit. Sincerely, Voice of the Customer
3 out of 5
by A traveler from Fl

Don't expect resort status

Posted May 11, 2016
Pros: Nothing special
Cons: Don't advertise as a resort hotel
Location: Disney springs is a wlking distance
I expected a resort , instead It is just a large hotel. Parking extra, again not expected. Hotel bed is small for two of us. Overall its OK hotel
Comment from Hotel Management
May 15, 2016 by Helen, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are sorry for any disappointment you may have experienced with your overall visit here at the hotel. I'll be sure to share your comments with the management team. If you should decide to provide us with another opportunity to serve you, please let us know. Sincerely, Voice of the Customer
5 out of 5
Recommended
for Everyone
by A traveler

Wonderful resort, close to Disney Springs.

Posted May 2, 2016
Pros: Shuttle services, close to Disney Springs, nice restaurant and fabulous pool.
Cons: I would love to have had shuttle availability to Sea World and Universal Studios.
Location: Shops, outdoor entertainment, and restaurants, all within walking distance.
We had a wonderful experience. Will definately stay there again!
Comment from Hotel Management
May 5, 2016 by Helen, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. We are glad to hear you enjoyed the transportation shuttle services, closeness to Disney Springs, and the restaurant & food. Also, thanks for the suggestions with transportation to the other parks in the area. When you do decide to come back, please give us a call. Sincerely, Voice of the Customer
3 out of 5
Recommended
for Everyone
by A traveler from CA

Get what you pay for

Posted Jan 12, 2016
The price was very affordable... That was the biggest plus. As you walk in to the hotel you think you scored big time because the lobby is updated and very nice. Once you get to your room you realize that it's a hotel that was built in the 70s and hasn't been updated since. It's just an average hotel, nothing special. It was clean but worn down. The staff was very friendly though so that was a plus. The hotel was not heated like advertised though, that is something to consider.
Comment from Hotel Management
Jan 16, 2016 by Voice of the Customer , Hotel Management
Dear valued guest, Thank you for taking the time to provide the staff and myself with your feedback. In regards to the amenities, I apologize that it did not meet your expectations. Please know that your comments regarding style and design, and guest service have been shared with the management team so that improvements can be made in the near future. If you should decide to provide us with another opportunity to serve you, please let me know. Sincerely, Voice of the Customer