Visiting Disney Posted Jul 7, 2015 on Hotels
Be careful with the room location they give you, you could end up in the horrible motel section. This hotel has a main tower & a couple of motel type adjacent buildings. The motel type buildings are absolutely gross. They haven't been renovated and are in terrible condition. There were no towel racks in the bathroom, no soap dish or any place to place your soap in the shower, the bathroom floor has a stain that I could not figure out if it was a stain or dirty, & to boot there was no closet. Luckily we were only staying one night. I spoke to the manager & she explained the those parts of the hotel were under renovation & since we were checking out the next day she did not move us, but was very nice & gave us a complimentary breakfast which was delicious & had Pluto & Goofy. Advice: get a room that has been renovated in the main tower.
Comment from Hotel Management
Sep 26, 2015 by Helen, Hotel Management
Dear valued guest, Thank you for your review. On behalf of the entire staff, we sincerely apologize for your less than satisfactory stay. I want to additionally apologize for the lack of towel racks, soap dishes, and closets. Your review has been taken into consideration for our upcoming renovation, and we are working on improving our exterior rooms and the motel feel. Thank you once again for giving us your feedback. Sincerely, Voice of the Customer