could be great if updated, cleaned, and serviced
Posted Jul 19, 2016 on Hotels
Nice property, large spacious suite, very attractive pool area. Extremely
Close and convenient to ESPN.
The place has some problems with service and cleanliness, however. Furnishings are worn and dirty. Our upholsyered furnishings had stains, I wouldnt use a sofabed bc of stained cushions and dusty crumb-filled couch.
We paid for the housekeeping service, but one day during our stay they didnt show up (we were reimbursed the housekeeping fee for that day).
Also, I had to call twice during our 6 day stay to have garbage picked - once from Outside adjacent an adjacent room where ripped open garbage bags lay, and once when we had to step over garbage To get onto 2nd fl elevator.
Comment from Hotel Management
Jul 22, 2016 by Jo, Hotel Management
Thank you Denise for staying with us and for sharing your comments. I do apologize that there issues with your stay. I will make sure the staff is aware of this. Thank you for bringing this to our attention. I do hope that you return in the future.
Director of Sales