Good for large families Posted Jul 26, 2015
Even though check-in was supposed to be at 4:00 our room wasn't available until 7:30...yes, 3 1/2 hours later. We were given four complimentary drinks from the bar and access to the pool for this inconvenience. Yet, that hardly made up for the fact that I had three tired, hungry children with me that need to get into the room and relax and get cool after a very long day of travel. The staff was not apologetic or empathetic. And it appeared as though this was not an unusual event at this resort. Once we finally got access to the room we found it spacious. This is really the only positive I can offer. The room was dingy and the floors were filthy. Our bare feet were so dirty from walking across the tile floors that we took to wearing shoes inside the room. It was obvious that it hadn't been mopped in a very long time. We would not stay here again for those reasons. At the same time...if you have a large group the three bedroom units are very large and spacious. To sum up our experience...it was "fine". We paid a lot of money for " fine". Just don't go in with high expectations! There are so many other options for resorts in this area of Orlando... You may want to continue your search.
Comment from Hotel Management
Aug 7, 2015 by jb, Hotel Management
First, I want to apologize for the long wait to get into your room. Second, apologize for the room not being up to our high standards. I will be sharing your comments with our staff. I do want to thank you for staying and I hope you do return in the future. Sincerely, Jo Bailey Director of Sales