Comfortable apart-hotel well placed for Orlando
Posted Nov 10, 2015 on Expedia
The staff were all very pleasant and helpful, particularly the concierge who helped with things to do in the area. The rooms were decent with good kitchen facilities and a washing machine and dryer. The cleanliness left a little to be desired - fluff and grit on the tiles, stained bedding, old blankets, mouldy sealant to the showers. It was also a bit dark, with bedside lights only in the main room and no shower light to one of the bathrooms. In addition, there was some animal excrement on the external stairs that wasn't cleaned up throughout the 10-day stay! The accommodation was acceptable for the short amount of time we were in it - we were mainly out exploring - just perhaps a bit dated and not spotless.
Comment from Hotel Management
Nov 14, 2015 by jb, Hotel Management
We appreciate your honest feedback and apologize for the unpleasant experience you had. I will be sharing your comments with our staff to address your concerns. Thank you for staying with us and we do hope you return.
Director of Sales