Ratings based on 1,422 Guest Reviews

Hear it directly from our travelers
3.9 out of 5
82% of guests recommend
4.1 Room cleanliness
3.7 Service & staff
4.0 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler from Rehoboth Beach, DE

Trip to Disney/Universal

Posted Dec 12, 2015
Pros: It was convenient to everything we wanted to do - including plenty of great restaurants.
Location: Close to Disney and Universal, great shopping and restaurants.
This hotel is very conveniently located to both Disney and Universal. The pool was heated and very nice. The staff was very responsive and helpful. The unit we stayed in had a full kitchen, two bedrooms and bathrooms, a screened in porch and plenty of parking.
5 out of 5
Recommended
for Families
by Elizabeth

Posted Nov 6, 2015 on Hotels
Comment from Hotel Management
Jan 9, 2016 by GuestRelations, Hotel Management
Thank you for your five star review! We look forward to your next stay. Ray
4 out of 5
by A traveler

Excelente , mejorar la limpieza en habitación

Posted Nov 5, 2015 on Hotels
Excelente , lo único que se recomienda es que limpien las habitaciones a diario
Comment from Hotel Management
Jan 23, 2016 by GuestRelations, Hotel Management
Le agradecemos por compartir su experiencia en el Westgate Vacation Villas. Nuestro objetivo es hacer con que se sienta como si estuviera en su propia casa. Nos caracterizamos como un resort de tiempo compartido y por eso el sistema de limpieza es diferenciado; caso desee el servicio a parte y más seguido puede comunicarse con el front desk para más información y le atendemos lo más breve posible siempre. ¡Lo esperamos en la brevedad! >M.B
2 out of 5
Recommended
for Everyone
by A traveler from Panama

Very Noisy

Posted Nov 3, 2015 on Expedia
Pros: Location is good, seems to have a very enjoyable shared area,
Me and my wife stayed room in building VVE and the entrance is share between two units (A&B) and there is where the problems rises. a) The laundry machine is just in front of the room and people on vacations seems to do theirs laundry in anytime of the day/night. At midnight, very early in the morning, you name it. Usually, it should not be a problem, but, the laundry machine is so noisy that its disturbs the rest time. b) Units A&B has the ability to lock the shared entrance by the inside. So, if you arrive late and very tired and wants to get to your room as fast as you can to enjoy a rest time, you may find a locked door and, have to call security to open the door. Not to mention, that only the supervisor has the special key to open it. So, when it happened to me, we called security, they came, but, had to return and get the special supervisor key to open the shared entrance door. We are so tired and really needed a rest, they my wife stressed out and cried waiting for this 30 mins waiting resolution time. Another problem I found is that the room key demagnetizes so easily that, we had to go to the reception desk every time to request a key reactive. So annoying, considering how huge the hotel is. Also and lastly, they draw me a map to arrive in my room, however the access was always locked and the room entrance is by another way. It was very frustrating to get a security guy late a night to finally show us how to arrive at our room (road signs are inexistence at
Comment from Hotel Management
Feb 1, 2016 by westgate_customercare , Hotel Management
Thank you for your feedback. We are happy to read that you were pleased with the ideal location of our resort. It is our sincere hope that you were not inconvenienced by the layout of your unit. In regards to your unit keys, we have special procedures to ensure the safety of our guests. Once again, we sincerely hope that you were not inconvenienced by this. We hope that you may grant us another opportunity to better impress you in the future. Nat
5 out of 5
Recommended
for Couples
by LISA

Posted Oct 28, 2015 on Hotels
Comment from Hotel Management
Jan 2, 2016 by GuestRelations, Hotel Management
Thank you for your review! We’re glad you chose us and hope you will visit again. Ray
4 out of 5
Recommended
for Families
by LaChelle from Riverview

Okay hotel except for the hidden fees

Posted Oct 28, 2015 on Hotels
Don't expect to use the water park unless u have an extra 20dollars per person
Comment from Hotel Management
Jan 2, 2016 by GuestRelations, Hotel Management
Thank you for sharing your experience with us. We are proud to offer our waterpark on site this amenity is free to all of our owners and there is a fee for all other guests staying at the resort. We hope to have the opportunity to restore your trust and confidence in Westgate upon your next visit to Orlando. Ray
5 out of 5
Recommended
for Families
by john from Fort Lauderdale

Fun Weekend

Posted Oct 27, 2015 on Hotels
A weekend stay for us and our Grandson
Comment from Hotel Management
Jan 2, 2016 by GuestRelations, Hotel Management
Thank you for your feedback. We are happy to hear that you and your family had a fun weekend getaway at our resort. It would be a pleasure to serve you soon again. Annie
Comment from Hotel Management
Jan 2, 2016 by GuestRelations, Hotel Management
Thank you for visiting the Westgate Vacation Villas Resort. We are thrilled you enjoyed your stay with your grandson and hope to see you again the next time you are in the area! Sincerely, Anja
5 out of 5
Recommended
for Families
by Jennifer from Millen, GA

Great place to stay.

Posted Oct 27, 2015 on Hotels
The only negative thing I have to say is that the wifi was slow do to the location of our condo.Other that that it was a great place to stay on our vacation.
Comment from Hotel Management
Jan 2, 2016 by GuestRelations, Hotel Management
Thank you for your review. It’s nice to know that you had a great time at our resort. We regret to hear that you experienced challenges with our Wi-Fi. This is a popular amenity, so at times guests experience connectivity issues. Please don’t hesitate to contact our staff for assistance. We hope to see you soon! Annie
Comment from Hotel Management
Jan 2, 2016 by GuestRelations, Hotel Management
Thank you for taking a moment to review your stay. Please accept our sincere apologies that you had issues with the Wifi service. We will share your comments with our team, as we are always looking for areas in which to improve. It's our hope to have another opportunity to exceed your expectations. Sincerely, Anja
5 out of 5
Recommended
for Couples
by Not Provided

Posted Oct 27, 2015 on Hotels
Comment from Hotel Management
Jan 2, 2016 by GuestRelations, Hotel Management
Thank you for choosing to visit the Westgate Vacation Villas Resort. We trust you enjoyed your stay and hope to see you again soon! Sincerely, Anja
Comment from Hotel Management
Jan 2, 2016 by GuestRelations, Hotel Management
Thank you for your rating! We are glad that you chose us and hope you return soon again. Annie
2 out of 5
Recommended
for Families
by pablo from Fort Lauderdale

Time share or hotel?

Posted Oct 27, 2015 on Hotels
I had a bad experience I was heading to my room to do some business work using the internet. No Wi-Fi in the room called the front desk they had me call the phone company I spent more than an hour and no solution. I could not get internet in the tiny room they gave. Another think that I did not like was they were trying to offer the time share property several times during my one night stay.
Comment from Hotel Management
Jan 9, 2016 by GuestRelations, Hotel Management
Thank you for sharing your experience with us. We saddened to hear about any issues you might have experienced with our Wi-Fi connectivity. This amenity is offered complimentary to all owners. Being such a popular amenity it is widely used, this can sometimes cause connectivity issues. We are a timeshare resort and offer all of our owners and guests the opportunity to participate in one of our timeshare presentations. In return for participating we do offer incentives such as breakfast and discounts. Participation is purely voluntary with no obligation to purchase. We hope to have another chance to provide you with a wonderful stay. Ray