Posted Nov 3, 2015 on Expedia
Me and my wife stayed room in building VVE and the entrance is share between two units (A&B) and there is where the problems rises.
a) The laundry machine is just in front of the room and people on vacations seems to do theirs laundry in anytime of the day/night. At midnight, very early in the morning, you name it. Usually, it should not be a problem, but, the laundry machine is so noisy that its disturbs the rest time.
b) Units A&B has the ability to lock the shared entrance by the inside. So, if you arrive late and very tired and wants to get to your room as fast as you can to enjoy a rest time, you may find a locked door and, have to call security to open the door. Not to mention, that only the supervisor has the special key to open it. So, when it happened to me, we called security, they came, but, had to return and get the special supervisor key to open the shared entrance door. We are so tired and really needed a rest, they my wife stressed out and cried waiting for this 30 mins waiting resolution time.
Another problem I found is that the room key demagnetizes so easily that, we had to go to the reception desk every time to request a key reactive. So annoying, considering how huge the hotel is.
Also and lastly, they draw me a map to arrive in my room, however the access was always locked and the room entrance is by another way. It was very frustrating to get a security guy late a night to finally show us how to arrive at our room (road signs are inexistence at
Comment from Hotel Management
Feb 1, 2016 by westgate_customercare , Hotel Management
Thank you for your feedback. We are happy to read that you were pleased with the ideal location of our resort. It is our sincere hope that you were not inconvenienced by the layout of your unit. In regards to your unit keys, we have special procedures to ensure the safety of our guests. Once again, we sincerely hope that you were not inconvenienced by this. We hope that you may grant us another opportunity to better impress you in the future.