"The Westgate was a beautiful resort hotel. I had everything in my suite I could ask for. The people at the check in were very pleasant and the wait ... " More

By a verified traveler on Tue 20 Oct 2015

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Hotel Description

Attractions within a 20-minute drive of this 3.5-star Four Corners resort include Walt Disney World® and SeaWorld® Orlando.

A family-friendly stay in Kissimmee awaits you at Westgate Town Center Resort. You'll be 4.5 km (2.8 mi) from Disney's Animal Kingdom® Theme Park and 9.7 km (6 mi) from Disney's Hollywood Studios®. Highlights at this resort include 2 restaurants, 13 outdoor swimming pools, and a water park.

All 1708 rooms feature satellite TV, DVD players, and coffee/tea makers. In-room dining is easy with amenities like refrigerators, microwaves, and room service.

The restaurant, Drafts Sports Bar, serves American cuisine. At the resort's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy access to 13 spa tubs and 2 indoor tennis courts along with a marina and a fitness center. 15443 square feet (1390 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center and limo/town car service. Other amenities include free WiFi in public areas, a kids' swimming pool, and a coffee shop/café. Cooked-to-order breakfast is available daily. There's also free self parking, along with the convenience of a free theme park shuttle.

Deluxe Studio (Villa)

Bed Count 1 Full Bed Maximum Occupancy 4 Max
$120 per night

Villa, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Villa, 3 Bedrooms

Bed Count 6 Twin Beds Maximum Occupancy 12 Max

Villa, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Villa, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Villa, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 8 Max

Westgate Town Center Resort ratings based on 33 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
2 out of 5

Time share harassment

Pros: Location to Disney, room size good
Cons: Customer service
Location: Close to Disney parks
Not a good Orlando visit. Stayed here because family choose resort. Harassed about time share ownership tours from the minute you check in. Offer money to compensate but wasn't enough to cover the rude behavior by sales people. Had I been traveling alone I would have checked out a day early to get away

Posted by on Nov 24, 2016

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Comment from Hotel Management

Dec 8, 2016 by Westgate Customer Care

Thank you for your feedback. We regret any inconvenience you experienced while staying with us. We are a timeshare resort and offer all of our owners and guests the opportunity to participate in one of our timeshare presentations. In return for participating we do offer incentives such as breakfast and discounts. Participation is purely voluntary and our sales team is there to assist you in any way they can in the process of buying a timeshare. We deeply apologize if you and your party were inconvenience in anyway. It is our hope to have another opportunity to provide you with a relaxing stay.

5 out of 5

Very Nice Resort Hotel

Pros: Everything you needed was available.
Cons: Nothing
Location: Plenty of restaurants and shops.
The Westgate was a beautiful resort hotel. I had everything in my suite I could ask for. The people at the check in were very pleasant and the wait was short. I would definitely recommend this hotel to everyone I know and would love to stay there again.

Posted by , from Jacksonville, FL on Oct 20, 2015

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Comment from Hotel Management

Dec 8, 2015 by Westgate Customercare

Thank you for posting a review of your stay. We hope you are able to revisit us to see what new and exciting changes we have made.

5 out of 5

Great Resort

The Resort is beautiful, the room is excellent, is a good place to expend your vacations

Posted by , from Guatemala on Jul 16, 2013

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Comment from Hotel Management

Dec 8, 2015 by Westgate Customercare

Thank you for posting a review of your stay. We hope you are able to revisit us to see what new and exciting changes we have made.

1 out of 5

I wish I would have stayed somewhere else with my family!!

Cons: No free Internet, Noisy, smelly water, no maid service, filthy pool
I was really disappointed with this hotel!! The water had a HORRIBLE smell to it!!! Almost like rotten eggs!!! It was horrible!! I had to have my children brush their teeth using bottled water. Our entire stay NOT ONE PERSON came into our room to CLEAN IT!!! I had to end up washing my own towels & sheets!!! But I think the worst part was when I had to remove my 6yr old & 4 yr old from the pool because there was a bowl movement at the bottom of it!!!! This was the FIRST time my children were EVER AWAY...not to mention their first trip to Disney and it was a terrible experience!!!! :(

Posted by , from Palisades Park, NJ, USA on Apr 13, 2013

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Comment from Hotel Management

Dec 8, 2015 by Westgate Customercare

Thank you for posting a review of your stay. We hope you are able to revisit us to see what new and exciting changes we have made.

2 out of 5

Beautiful hotel, unfortunately that's it!

Pros: Close restaurants, Free Internet
Cons: Noisy
At first glance the westgate resort was paradise. Very beautiful resort with all the luxuries you can ask for. However this beauty is tarnished by the poor customer service. For starters we were locked out of our room on multiple days due to the malfunctioning lock mechanism on the common door the two hotel rooms share. The security officers remedy for this is to ring the door bell and knock on the door frantically until somebody answers. Mind you this was at 11 P.M. And this happened to us and the family next door. The only thing the staff could think to do to "make up" for these inconveniences was to offer free coffee and detergent vouchers. We felt less like guests and more like criminals at this hotel. Would not recommend!

Posted by on Apr 3, 2013

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Comment from Hotel Management

Dec 8, 2015 by Westgate Customercare

Thank you for posting a review of your stay. We hope you are able to revisit us to see what new and exciting changes we have made.

5 out of 5

GREAT LOCATION, STAFF AND ROOM

Pros: Free Internet, Quiet
Cons: Poor breakfast
I WOULD LOVE TO USE WESTGATE FOR A FUTURE FAMILY REUNION

Posted by , from TAMPA, FL on Nov 6, 2012

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Comment from Hotel Management

Dec 8, 2015 by Westgate Customercare

Thank you for posting a review of your stay. We hope you are able to revisit us to see what new and exciting changes we have made.

5 out of 5

Everyone made us feel welcome

Pros: Close restaurants, Free Internet, Quiet
We stayed at a villa..we are a family of four and the accommodations were fantastic! There was plenty to do to keep us happy. We will take this trip again.

Posted by , from New York, NY, USA on Sep 15, 2012

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Comment from Hotel Management

Dec 8, 2015 by Westgate Customercare

Thank you for posting a review of your stay. We hope you are able to revisit us to see what new and exciting changes we have made.

3 out of 5

This hotel made me feel welcome and safe with my family

Pros: Free Internet, Quiet
I paid extra 20.00 for "condo" instead of hotel room and was disappointed to get hotel room with two double beds and bath not what I was lead to believe it was. The room was nice but small.

Posted by , from Orange Park, FL, USA on Aug 1, 2012

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Comment from Hotel Management

Dec 8, 2015 by Westgate Customercare

Thank you for posting a review of your stay. We hope you are able to revisit us to see what new and exciting changes we have made.

5 out of 5

great place... thanks for the booking...

Pros: Close restaurants, Free Internet, Quiet
Cons: No free Internet
we loved it... after a hard day of travel this was a welcome place... thanks...

Posted by on Apr 5, 2012

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Comment from Hotel Management

Dec 8, 2015 by Westgate Customercare

Thank you for posting a review of your stay. We hope you are able to revisit us to see what new and exciting changes we have made.

4 out of 5

Plenty of amendities and things for the kids to do.

Pros: Close restaurants
Cons: No free Internet
Great place for the money, plenty to do on the property; movies fishing, paddle boating and swimming. There is a game room and several restaraunts on property; even an ice cream parlor.The staff was very helpful and friendly. It is very close to Disney Resorts and plenty of places to eat. It is a bit noisy but what do you expect from very excited and tired kids; its DISNEY. I would stay again.

Posted by , from Houston on Apr 2, 2012

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Comment from Hotel Management

Dec 8, 2015 by Westgate Customercare

Thank you for posting a review of your stay. We hope you are able to revisit us to see what new and exciting changes we have made.

About the Westgate Town Center Resort

Location 7700 Westgate Blvd., Kissimmee, FL 34747

Property Features

Westgate Town Center Resort offers its guests a water park (surcharge), a marina, 13 outdoor swimming pools, and 13 spa tubs. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this resort measures 15443 square feet (1390 square meters) and includes a conference center. A children's pool, a fitness center, and a children's club are also featured at the family-friendly Westgate Town Center Resort. Self parking is free. This 3.5-star Kissimmee resort is smoke free.

  • 1708 guestrooms or units
  • 8 levels
  • 29 buildings
  • 2 dining venues
  • 15443 sq ft of conference space
  • 1390 sq m of conference space
  • Built in 1982
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 13
  • Children's pool
  • Free WiFi
  • Indoor tennis courts - 2
  • Free theme park shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Property shuttles: Free theme park shuttle
  • Parking: Free self parking
  • Airport: Orlando, FL (MCO-Orlando Intl.) (37.7 km / 23.4 mi)

Room Amenities

Westgate Town Center Resort offers 1708 air-conditioned accommodations with DVD players and irons/ironing boards. Televisions come with satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Cribs/infant beds (complimentary) are also available.

  • In-room dining (limited hours)
  • Satellite channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Iron and ironing board
  • Air conditioning

Food & Drink

Drafts Sports Bar - This restaurant specializes in American cuisine. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Sids Bistro - This bistro serves lunch and dinner.

Cordovano Joes - This restaurant specializes in pizza.

For a fee, guests can enjoy cooked-to-order breakfast daily.

Nearby Activities

Indoor tennis courts, a marina, complimentary bicycles, and a water park (surcharge) are featured at the resort. 13 outdoor swimming pools and 13 spa tubs are on site. In addition to a children's pool, other recreational amenities include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Free bicycles on site
  • Fishing on site
  • Miniature golf on site
  • Golfing nearby
  • Basketball on site
  • Hiking/biking trails on site
  • Bicycle rentals on site
  • Volleyball on site

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 170.00 per pet, per stay, plus a deposit of USD 100.00 per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 60 lb)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Parcel deliveries, handling, and storage will be subject to a fee starting February 1, 2015. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. While all efforts are made to keep stored packages as secure as possible, lost and/or stolen packages are not the ultimate responsibility of the resort. For more details, please contact the office using the information on the reservation confirmation received after booking.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

  • Fee for cooked-to-order breakfast: USD 10.95 per person (approximately)
  • Fee for in-room wireless Internet: USD Includ per night (rates may vary)
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 170.00 per pet, per stay

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Town Center Westgate
  • Westgate Town
  • Westgate Town Center
  • Westgate Town Center Condo
  • Westgate Town Center Condo Kissimmee
  • Westgate Town Center Kissimmee
  • Westgate Town Center Resort Kissimmee
  • Westgate Town Center Resort
  • Westgate Town Hotel Kissimmee
  • Westgate Town Center Resort Spa