1.Not good if you need a crib for babies there Where none available for you! Had to buy 2 pack & go crib for $200.00 at target 11am at nite after a 1400 mile flight from NY.
2. Nite manager is hard to fine and when you find him, he would not do anything for me. He told me the hotel doesn't have to provide any cribs for my 6 month old & 18 month old babies.
3. Poor customer service at nite.
4. Was given a room half the size as the last two visit for more money. Stayed only 1 nite had to leave for the welfare of my kids. I will never forget that.
5. Thank God for Expedia I was able to get my 5 nights money back :-) but lost one day of my vacation end up in Sheraton vistana resort. Beautiful place and an extra 600.00
But worth every dime and free breakfast every morning. :-)
Comment from Hotel Management
Aug 26, 2015 by Westgate Customer Care, Hotel Management
Thank you for your review. We regret to hear that your stay with us was less than desirable. Our resort is proud to offer pack and plays free of charge for our guests. These can be requested upon booking as they are provided on a first come first served basis. It is certainly unfortunate that this caused an inconvenience for you. Please know that although you had some challenges during your stay, we are always looking to make our guests experience better. The satisfaction of our guests is our top priority. We hope you will stay with us again and allow us the opportunity to not just meet but exceed your expectations.