Do not stay here! Filthy Posted Jun 7, 2015 on Expedia
I booked this hotel for my daughter, so her and her husband could have a getaway. What a mistake. She sent me pictures and basically was disgusted and horrified she has to stay here. The walls and furniture has dropped stains of brown stuff a over it. The supposed jet tub was covered with public hair and nothing seemed clean. It was also at least 20 years outdated. She also tried to contact management to let them no and still has had no response weeks after emailing them, she also offered to send pictures as proof. I saw the picture and this "resort" is not what it seems, the pictures dont even look like the same place. Be warned!
Comment from Hotel Management
Jun 11, 2015 by Westgate Customer Care, Hotel Management
Thank you for your feedback. We regret to hear that your family’s stay was not exceptional. We want you to know that we see your review and apologize for these issues. Please keep in mind that if you come across any concerns with you stay, our front desk staff would be able to resolve those concerns for you. This is not an excuse for your experience, but it does provide the opportunity to resolve any initial worries that you may experience that might hinder your overall stay with us. We do our best in making sure that our housekeeping staff is there to ensure that each room is spotless and ready for our guest’s arrival. It is our hope that you will visit us again and give us another opportunity to exceed your expectations.