Ratings based on 3,193 Guest Reviews

Hear it directly from our travelers
4.1 out of 5
81% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
by A traveler

Posted Oct 26, 2016
Hotel staff was very thorough in informing us of available amenities.
Comment from Hotel Management
Nov 1, 2016 by Westgate Resorts, Hotel Management
Thank you for being our gest and providing a review. Our staff strives to provide the best experience for our guests and we are happy to hear you enjoyed your time with us. We look forward to welcoming you back again to the Westgate Palace Resort soon! Anja
4 out of 5
by A traveler from Seattle

Nice hotel close to Universal Studio.

Posted Sep 1, 2016 on Expedia
Pros: 2 bedroom 2 bathroom, kitchen, washer and dryer.
Cons: n/a
Location: Close to Universal Studio, Wet N Wild, Fun Spot, Orlando International Premium Outlet Malls, restaurants, etc.
Nice place to stay for a family trip, Housekeeping come in daily to clean your room. changing a towels, set up bed.
Comment from Hotel Management
Sep 7, 2016 by westgate_customercare , Hotel Management
Your comments are appreciated. We are so pleased to learn that you were able to thoroughly enjoy of our fully equipped units, prime location, and housekeeping services. We hope to see you again soon! Nat
5 out of 5
by Violette

Posted Sep 1, 2016 on Hotels
Very nice hotel, the rooms everything I imagine and more. My family and I enjoyed ourselves
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Thank you for your feedback. We are so happy to see that you and your family thoroughly enjoyed yourselves during your Orlando visit with us. We hope to see you again soon! Nat
4 out of 5
by Hongki from South Korea

overall good, but hated cockroaches in the room

Posted Aug 31, 2016 on Hotels
전반적으로 괜찮았지만, 집안 곳곳에서 바퀴벌레가 나왔음. 부엌, 화장실 등...
Comment from Hotel Management
Sep 10, 2016 by General Manager, Hotel Management
Thank you for taking the time from your busy schedule to share such positive feedback. We look forward to serving you in the future. Ray
4 out of 5
by Leanne from Pensacola

Posted Aug 31, 2016 on Hotels
Nice two bedroom condo. We were only here for three nights but enjoyed the pool which had an outdoor bar. We stayed in the deluxe room and a standard room. The difference was the kitchen area. The standard room didn't have a bar to sit at or cupboards. Just a fridge stove and dishwasher.
Comment from Hotel Management
Sep 18, 2016 by General Manager, Hotel Management
Thank you for sharing your review. It is such a delight to know that you enjoyed a wonderful vacation experience with us and that you were able to take advantage of our lovely resort amenities and activities. We hope that you have another chance to vacation with us again soon. Luna
4 out of 5
by simon from London

Room good, hounded to attend something, not good

Posted Aug 30, 2016 on Hotels
Great location for universal studios, great service , and nice rooms. The only issue was a continuous hounding to join a breakfast, get paid to listen to something. Not sure what, but they woke me one morning asking again if we could attend, it may have been a sales pitch, whatever it was, it was most definitely not why we stayed.
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Your feedback is appreciated and welcomed. It brings us delight to learn that you were able to enjoy of our prime location, friendly service, and our pleasant units. Please be advised that being a timeshare resort, we do offer the opportunity for our guests to partake in one of our presentations. There is never any obligation to attend, and we sincerely never intend to make you feel uncomfortable in any way. It is our hope that this did not hinder you from enjoying your Orlando visit. It is our hope that we may have the pleasure of better serving you again in the near future. Nat
5 out of 5
by JERRY from Tampa

Posted Aug 30, 2016 on Hotels
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Thank you for sharing your rating with us. We hope to see you again soon! Nat
5 out of 5
by A traveler from Florida

Great hotel, close to all the attractions

Posted Aug 29, 2016 on Expedia
Pros: Love this hotel, close to everything, really nice pool and bar
Cons: better blinds or curtains in rooms (too light)
Location: Wet-n-Wild, TGIF's & shopping
We came for my son's birthday, he love wet-n-wild, we will come back again
Comment from Hotel Management
Aug 30, 2016 by Westgate Customercare, Hotel Management
Thank you for sharing your opinion about your recent stay at the Westgate Palace Resort. It is pleasing to know thta you took advantage of our pool and bar area, and also, our strategic location. We can't wait to see you again soon! >M.B
4 out of 5
by Christine from Florida

Posted Aug 29, 2016 on Hotels
We stayed at Westgate Palace due to the proximity to Universal. The 2/2 was perfect for 3 adults and one pre-teen. The rooms were in excellent condition and VERY clean. The complimentary shuttle to and from Universal was always on time. The pool, which was well used by the hotel guests, had plenty of dry towels and also a 'lift' for the disabled. HOWEVER, the only complaint any of us had was that the pool was not clean; it was full of HAIR! I have a pool in back of my house - I can see my feet in it - but this pool was not that clear.
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Your honest feedback is appreciated and welcomed. We are pleased to see that you were able to take advantage of our convenient location, along with our impeccable units. We do hope that any pool concerns were brought to the attention of our resort staff. Our pool technicians routinely monitor the pool, to ensure that it meets our high standards of cleanliness. Should anything be of hindrance to your vacation, we expect to be made aware so that we may address said issue. It is our hope that we may have the opportunity to better impress you during your following Orlando visit. Nat
5 out of 5
by min

Posted Aug 28, 2016 on Hotels
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
Thank you for reviewing the Westgate Palace Resort. We would love to host you again real soon! >M.B