Ratings based on 3,310 Guest Reviews

Hear it directly from our travelers
4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
3 out of 5
by A traveler

Park Trip

Posted Nov 24, 2016 on Hotels
The hotel was missing the little things. We were without WI-fi for a day. Outside of windows were dirty to look through. Transportation to the parks was did not have convenient times, so we drove. Had a resort fee that we didn't expect. Paid through Hotels.com & was not aware. Room service was OK, but food delivered in Styrofoam containers. Just not up to snuff with the conveniences.
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Your comments are appreciated and welcomed. We are disappointed to see that you may have had some minor concerns during your visit. We never intend to have anything stand in the way of your satisfaction. We do hope that our staff was made aware of your concerns regarding Wi-Fi, cleanliness, or the nightly resort fee to be resolved. Our entire resort staff is at hand to best cater to all of your needs. It is our sincere hope that you may permit us another chance to better exceed of your expectations in the future. Nat
5 out of 5
by A traveler

Limpo, preço compatível com o ofertado

Posted Nov 21, 2016 on Hotels
Custo X beneficio excelente, ideal para criar extensão de sua casa, sobretudo com boa cozinha e lavanderia de roupas incluída na diaria
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
Thank you for your review. We are glad you enjoyed yourself and hope to see you again soon. Ray
4 out of 5
Recommended
for Everyone
by A traveler from US

Close to everything

Posted Nov 21, 2016 on Expedia
Pros: The comfort and size of the rooms
Cons: No sun by the pool.
very good experience checking in and the grounds and room were very nice
Comment from Hotel Management
Dec 8, 2016 by westgate_customercare , Hotel Management
Thank you for taking the time to share your review with us. It brings us happiness to see that you were able to take advantage of our resort’s comfort and spacious units during your visit. It is our hope that we may have the pleasure of serving you again during your following Orlando visit. Nat
5 out of 5
by A traveler

Room to relax

Posted Nov 19, 2016 on Hotels
Tremendous value for all we received
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Thank you for sharing your positive feedback with us. We are so thrilled to see that you were thoroughly pleased with your recent visit to our property. We hope to have the pleasure of serving you again in the near future. Nat
5 out of 5
by A traveler

Posted Nov 19, 2016 on Hotels
Had an amazing time. Close to Universal and everything we needed for our vacation with friends. The staff was very helpful with suggestions and answered all our questions.
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Your positive comments are always appreciated. We are gladdened to learn that you were able to enjoy of our convenient location and our helpful staff. Our goal is to excel in all aspects of the resort experience that we provide to our guests. It is our hope that we can see you again very soon! Nat
5 out of 5
Recommended
for Everyone
by A traveler

Great location

Posted Nov 19, 2016 on Expedia
Very nice and comfortable place. Would stay again.
Comment from Hotel Management
Dec 18, 2016 by Westgate Customercare, Hotel Management
Thank you for sharing your review! We're glad you enjoyed your stay and that we were able to make it yet another memorable vacation experience! Customer service is very important to us, and we’re very pleased our staff met your standards. We look forward to seeing you in the future. ray
4 out of 5
by A traveler

Posted Nov 18, 2016 on Hotels
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Thank you for your rating. We hope to have the pleasure of serving you again soon! Nat
5 out of 5
Recommended
for Everyone
by A traveler from US

close to everything

Posted Nov 18, 2016 on Expedia
Pros: you can walk to everything
Cons: nothing
Location: all restaurants within walking distance
Check in wonderful everyone spoke Spanish and English so my Dominican wife felt right at home. The night I stayed I had people above me yelling and screaming and I called the front desk and he told me he would send security to resolve the issue. Within 30 minutes silence. I loved the atmosphere of this place will return again.
Comment from Hotel Management
Feb 18, 2017 by westgate_customercare , Hotel Management
Your feedback is appreciated and welcomed. It brings us happiness to see that you were able to take advantage of our prime location, friendly and attentive staff, and resort atmosphere. We hope to have the pleasure of serving you again in the near future. Nat
3 out of 5
by A traveler

Beds was really uncomfortable

Posted Nov 18, 2016 on Expedia
Beds are too small and TVs are even smaller not good for the amount of money this place charges
Comment from Hotel Management
Nov 18, 2016 by westgate_customercare , Hotel Management
Thank you for taking the time to share your review with us. We are saddened to see that you may have had a less than exceptional experience with us. We hope that all of your possible concerns were addressed by our resort staff; our entire resort staff is at hand to best cater to your needs. It is our hope that you may permit us another chance to better impress you in the future. Nat
5 out of 5
by A traveler

Posted Nov 16, 2016 on Hotels
my daughter and I love it there.
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your comments with us. We are so delighted to learn that you were able to fully enjoy of your visit to our resort. It is our hope that we may have the opportunity to serve you again soon! Nat