Rude Service at this hotel
Posted Aug 30, 2015 on Hotels
The accomodations were great. However, they offered a free breakfast buffet for guests, and asked for a $20 refundable fee to hold our table, but did not explain that you had to sit through an hour long sales presentation. When my family declined the presentation we were rudely told we could not eat at the breakfast buffet. Also, when I first arrived I called the front desk to check if we could check in early. The person I spoke to said they had rooms ready & we could check in early, but when we arrived at the hotel we were told we had to wait 2 hours to check in.
Comment from Hotel Management
Nov 21, 2015 by GuestRelations, Hotel Management
Thank you for your feedback. We are delighted to read that you found our accommodations to be great. Hotel check-in time starts at 4pm, at times our staff will try their best to honor early check-ins based on availability. Allow us to apologize for the challenges you experienced at our presentation. Receiving complimentary breakfast is one of the perks our guests and owners receive for participating in the presentation. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future!