We chose this hotel mainly because it offered free parking and a shuttle to Universal however the shuttle hours were not convenient as the last shuttle coming back to the hotel was 5 pm. The condo was different and smaller than the one shown on the website which was a bummer because there were six of us. The hotel staff were courteous and we had good service. The hotel had the basic stuff we needed.
Comment from Hotel Management
Aug 15, 2015 by GuestRelations, Hotel Management
We appreciate your responses concerning your stay with at the Westgate Palace. It's pleasing to know that you noticed the quality of service offered by our staff and the practicality of the free parking. The shuttle service provided is a courtesy that we extend and hours vary depending on the time of year. However, Orlando offers a variety of options that you can select at your own discretion. Also, the units in our Westgate webpage do reflect the actual units at the resort. It would be our pleasure to have you as our guest again! > M.B