DO NOT STAY HERE!! THIS PLACE IS A DUMP!!
Posted Jul 27, 2016 on Hotels
This place is not well represented by the pictures at all. First of all, they will try to sell you on a timeshare, which we did not accept, but that didn't stop them from calling me first thing the next morning.Once in the room you could see the disappointed look on my two kids and wife's faces. My son stated that this reminds him of an RV. Mind you, he has only seen one rv and it was an old run down one from the 70's. This place smelled. One pillowcase had 2 pieces of long black hair on it and another had a red stain. The pool area was overcrowded, which is fine, but they closed the pool down 10 minutes after we got there. We decided to go to downtown Disney for the night and then came back to hotel to sleep. Everytime the A.C. would kick on it sounded like a bomb was exploding. Also, the blinds were broken so I had to place blankets over the windows to keep the light out. Also, instead of a mattress pad, they placed an old blanket under the fitted sheet. We packed everything up that morning and went to universal studios for the day. We cancelled our 2nd night at this hotel, not knowing if I would even get a refund, but I didn't really care. We booked a room at the HI express out by the airport.I never write reviews, but this place has changed my outlook on that practice. Please, DO NOT book this place. After this stay I would not trust to go to any other property that this place owns.
Comment from Hotel Management
Aug 3, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your honest feedback with us. It disappoints us to learn that you may have been disappointed during your visit to our Orlando resort. Cleanliness is most definitely one of our priorities, and our housekeeping staff is in place to ensure that our resort and units are up to par for our guests. Our resort is staffed with both housekeeping and engineering around the clock; to assist should any concerns arise. We certainly hope that our management was given the opportunity to assist in addressing your concerns. It is our sincere hope that you may permit us another opportunity to better impress you and redeem ourselves.