Ratings based on 2,481 Guest Reviews

Hear it directly from our travelers
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
Recommended
for Everyone
by A traveler

Getaway vacation

Posted Aug 10, 2015
The only thing that sucks is that they try to sell you a time share and take $20 from you I'd you don't you to their "breakfast"
3 out of 5
Recommended
for Everyone
by A traveler from alabama

Nice hotel great location

Posted Aug 9, 2015
Ok when the hotel is sold out u have problems finding a parking spot.. hotel staf does not clean your room for free and the pool isn't large
5 out of 5
Recommended
for Families
by A traveler from Durham, UK

Excellent value for money

Posted May 30, 2015 on Expedia
Pros: Hotel staff were helpful and polite.
Cons: Black out blinds/ curtains in bedrooms as the light comes in very early and late at night due to hotel lighting.
Location: Walking distance to Int Drive although at wrong end of hustle and bustle part if that is what you are after.
Stayed here with 2 under 2's the hotel provided cribs (cots 4 UK people). 2 separate bedrooms both en suite, fully loaded kitchen, room service each day, made beds and emptied rubbish. Hotel pool is lively with bar. Would definitely stay here again.
Comment from Hotel Management
Jun 4, 2015 by Westgate Resorts, Hotel Management
How exciting it is to know that you selected us as your family vacation destination in the Orlando area. We are glad that you were able to enjoy our fully equipped units and the great options of amenities throughout property. We look forward to having another opportunity to provide you with a relaxing stay! Mika
3 out of 5
Recommended
for Families
by A traveler

Good and convenient place to stay.

Posted May 28, 2015 on Hotels
We chose this hotel mainly because it offered free parking and a shuttle to Universal however the shuttle hours were not convenient as the last shuttle coming back to the hotel was 5 pm. The condo was different and smaller than the one shown on the website which was a bummer because there were six of us. The hotel staff were courteous and we had good service. The hotel had the basic stuff we needed.
Comment from Hotel Management
Aug 15, 2015 by GuestRelations, Hotel Management
We appreciate your responses concerning your stay with at the Westgate Palace. It's pleasing to know that you noticed the quality of service offered by our staff and the practicality of the free parking. The shuttle service provided is a courtesy that we extend and hours vary depending on the time of year. However, Orlando offers a variety of options that you can select at your own discretion. Also, the units in our Westgate webpage do reflect the actual units at the resort. It would be our pleasure to have you as our guest again! > M.B
3 out of 5
Recommended
for Families
by A traveler

not again

Posted May 28, 2015 on Hotels
Hotel staff was rude and not helpful resolving problems.
Comment from Hotel Management
Aug 15, 2015 by GuestRelations, Hotel Management
Thank you so much for your feedback. We are sorry to hear your experience at our property was less than desirable. Our staff is trained and prepared to assist you with any of your vacation requests and we do not tolerate less than that. We are going to extend this information to our executive and management team to use it for training and development purposes. We would love for you to give us an opportunity to exceed your expectations beyond what you’ve discovered! >M.B
3 out of 5
Recommended
for Families
by Rower from Fort Myers

Maybe a 7

Posted May 27, 2015 on Hotels
No enough parking have to park in shopping center across the street fan in the bedroom was noise
Comment from Hotel Management
Aug 15, 2015 by GuestRelations, Hotel Management
We appreciate and value your comments.We aim in providing all our guests with an experience that satisfies their vacation needs; for this we regret to hear that you faced some inconvenience with parking and the fan in your room. We do provide extra parking next door in order to guarantee everyone is taken care. Also, we hope that you informed our staff in regards to the fan and received immediate assistance. It is our wish to have the opportunity again to serve you! > M.B
5 out of 5
Recommended
for Families
by venanzio from best place to stay

excellent place to stay in Orlando

Posted May 27, 2015 on Hotels
excellent place to stay
Comment from Hotel Management
Aug 15, 2015 by GuestRelations, Hotel Management
Thank you for your selection on the Westgate Palace as your vacation detination. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future! > Micky
4 out of 5
Recommended
for Families
by Tracie from Georgia

Great Stay

Posted May 27, 2015 on Hotels
The stay was great. Got smooth talked into a timeshare presentation upon arrival but opted out the next morning. Didn't want to spend half the day listening to a presentation when we knew we weren't going to buy. I will say that if I could afford to buy it I would because the Westgate properties are really nice.
Comment from Hotel Management
Aug 15, 2015 by GuestRelations, Hotel Management
We’re so happy to hear you had a great stay with us. We hope you come back and visit us again soon! Idalise
3 out of 5
Recommended
for Families
by Jada from Kissimmee

Good for small families

Posted May 27, 2015 on Hotels
Awesome location and resort, close enough to the attractions, but not too close. Room was a bit small for six people (we're all well over six feet though). Good hotel for the price, plenty of amenities.
Comment from Hotel Management
Aug 15, 2015 by GuestRelations, Hotel Management
It is fantastic to read your review in regards to your experience at the Westgate Palace and know that you had a very positive stay in different aspects. We are happy that you enjoyed the strategic location and the variety of amenities for all ages to enjoy. We look forward to having another opportunity to provide you with a relaxing stay! > M.B
5 out of 5
Recommended
for Families
by David from Jacksonville Fl

Amazing Stay

Posted May 27, 2015 on Hotels
It was great , clean, comfortable, convienient to all attractions in Orlando . I would highly recommend this place ! I will be booking my next stay in Orlando there .
Comment from Hotel Management
Aug 15, 2015 by GuestRelations, Hotel Management
We thank you for your selection and recommendation on the Westgate Palace. It is our duty to ensure that we truly exceed your vacation expectations and make you feel home. We hope you will visit us again and please recommend us to your family and friends! > Micky