Ratings based on 3,079 Guest Reviews

Hear it directly from our travelers
4.1 out of 5
81% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
by A traveler from New Jersey/Florida

awesome

Posted Apr 21, 2016 on Expedia
Pros: everything
Cons: nothing
Location: very convenient to everything. Could walk if you like
There is nothing negative I could say about our stay here at Westgate.We stayed for 4 days.Everything is close by, could walk if you like. All the comforts of home All the amenities at your finger tips. Staff was great.This place was even cleaner then my house. LOL. I will definitely make this place my home away from home whenever I visit Orlando.
Comment from Hotel Management
May 7, 2016 by westgate_customercare , Hotel Management
It is so wonderful to see that you had a wonderful time with us. We thank you for your review. It brings us happiness to see that you thoroughly enjoyed our comfort, amenities, convenient location, and friendly resort staff. We aim to be your home away from home. We are looking forward to seeing you visit again very soon! Nat
3 out of 5
by A traveler

Posted Apr 20, 2016 on Expedia
Upon arrival i had to wait 20 min because my reservation could not be found when i booked in February. The staff was very rude and kept pressuring us to buy time share. After explaining to the lady my priority was to buy a house first. She flat out told me no matter what she said or lower the price to i need not to go to a time share meeting and i was a waste of her time and breath. I was on vacation not to be disrespected and when asked for an apology she walk away saying you can have all your perks and be closed out. She hurt my feelings. When my husband asked to speak to her boss eveyone ignore us. I then told her i dont want anything from them but my $20 deposit back. I will never stay at a westgate hotel ever.
Comment from Hotel Management
Jul 22, 2016 by Westgate Customer Care , Hotel Management
Thank you for sharing your experience with us. We are so happy to hear you had such a wonderful stay at our Westgate Palace. We hope you will continue to stay with us and please recommend us to your family and friends. Allie
4 out of 5
by Kris from Riverview, NB

Good stay!

Posted Apr 19, 2016 on Hotels
Great place to stay. we only stayed the one night. We would stay again.
Comment from Hotel Management
Jul 2, 2016 by GuestRelations, Hotel Management
Thank you for being our guest. It goes without saying the amount of gratitude we feel when reading that you plan to return to our resort as the result of a great stay. We look forward to your next visit to Orlando. Anja
4 out of 5
by Ashley from St. Augustine

Posted Apr 19, 2016 on Hotels
I booked it for a Bachelorette party weekend. The pool was nice for a low key afternoon, not too crowded. It is less than 2 miles away from Universal's City Walk which was extremely convenient for us.
Comment from Hotel Management
Jul 2, 2016 by GuestRelations, Hotel Management
Thank you very much for your review. We are glad that you were able to take advantage of our greatly located resort. We are conveniently located close to all of the areas theme parks, shopping and dining. We are happy that you enjoyed your time and we hope to see you again soon. Anja
4 out of 5
by A traveler

Posted Apr 19, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by GuestRelations, Hotel Management
Thank you for choosing to visit the Westgate Palace Resort. We trust you enjoyed your stay and hope to see you again soon! Anja
4 out of 5
by A traveler

Posted Apr 19, 2016 on Hotels
좋아요
Comment from Hotel Management
Jul 2, 2016 by GuestRelations, Hotel Management
Thank you for visiting the Westgate Palace Resort. We are thrilled you enjoyed your stay with us and hope to see you again the next time you are in the area! Anja
4 out of 5
by A traveler

Good location

Posted Apr 19, 2016 on Expedia
Nice and fun many placeses you can visit and enjoy
Comment from Hotel Management
Apr 20, 2016 by Westgate Customercare, Hotel Management
We appreciate your selection of stay at the Westgate Palace Resort and hope to see you again real soon! >M.B
5 out of 5
by A traveler

Posted Apr 19, 2016 on Hotels
todo muy bien lo unico es que el estacionamiento es muy pequeño y hay que dejar los carro afuera
Comment from Hotel Management
Jun 25, 2016 by GuestRelations, Hotel Management
Gracias por compartir su opinión de hospedaje en el Westgate Palace Resort. Estamos contentos de que se haya sentido cómodo en general. El resort ofrece estacionamiento extra, caso sea necesario, y nuestro equipo de seguridad está disponible para asistirle con lo que sea solicitado. Lo esperamos en sus próximas vacaciones. >M.B
5 out of 5
by aqeel

Posted Apr 18, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by GuestRelations, Hotel Management
Thank you for choosing the Westgate Palace Resort. We hope to see you on your next Orlando visit! >M.B
5 out of 5
by A traveler from Michigan

Nice place to stay

Posted Apr 17, 2016 on Expedia
Pros: Clean and secure
Cons: No sales pitch on check-in, caused slight delay
Location: close to Universal and Disney
Had to make a rush trip to Orlando for a family emergency. Liked having a separate living room for those of us early risers who like to let others sleep in.
Comment from Hotel Management
Apr 20, 2016 by Westgate Customercare, Hotel Management
Your opinion and comments are important to us. It is great to hear that you enjoyed our fully-equipped units and our strategic location. The participation in our timeshare presentation is voluntary. It will be a pleasure to host you again! >M.B