Ratings based on 6,625 Guest Reviews

Hear it directly from our travelers
3.8 out of 5
73% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
3 out of 5
by A traveler from Minnesota

Disappointing Timeshare!

Posted Feb 22, 2017
Pros: Pools were very clean and well kept!
Cons: Need to update rooms and Furniture! Please remove the Mirrors from all the walls!
Location: Very close to Disney , Universal Studios and Sea World
Did not know this was a time share!! If I did I would NOT have booked here. We had to waste 90 minutes of beautiful sunshine to go through the so called welcome meeting. The Nice lady Kim we had was wonderful but if we didn't go we would have been charged to use the facilities such as the fitness center. After we got through everything the place is not bad. They did offer free shuttle buses to where we needed to go. I think the building we stayed in was an older building. It was very dated. They could use new bed mattresses. It was like sleeping on concrete. Pools were very clean and the grounds were well kept. Everyone was very friendly and they had great sandwiches at the deli. It was a great vacation just wish I would have been told it was a time share!
2 out of 5
by A traveler from NY

Sharing door with neighbor

Posted Jan 24, 2017
Pros: ?????
Cons: check about...my experience
Location: restaurants
Room needs updated. (a lot). I was told by someone that works for the owner that they gave me a bad room since we are owners. I have to ask for to come to my room to clean the 2nd day. The refrigerator was not defrosted.( thick ice). And specially I didn't like to share the entrance to my room with other people.
Comment from Hotel Management
Feb 6, 2017 by Westgate Customercare, Hotel Management
Thank you for your honest feedback regarding your recent stay at our property. We are displeased to hear that you were not satisfied with your stay. We appreciate your comments and will be sure to bring these issues to our management team and housekeeping department's attention immediately. We hope you’ll consider staying with us again the next time you’re in the area so we may better demonstrate our commitment to your satisfaction. Ray
4 out of 5
Recommended
for Everyone
by A traveler from Colorado

Comfortable hotel with pleasant staff

Posted Dec 11, 2016
Pros: The staff followed by room appointment. Served my comfort well.
Cons: While it didn't impact my stay in any way, there could be a bit more polish on the construction. Paint and caulking seemed hastily done in places.
Location: Excellent location and good security.
Great place to stay with friendly and attentive staff. Rooms were well appointed with amenities for a long stay. Was clean and in decent condition.
Comment from Hotel Management
Dec 14, 2016 by westgate_customercare , Hotel Management
Your comments are appreciated and welcomed. We are pleased to see that you enjoyed of your recent visit to our resort. We hope to see you again soon! Nat
4 out of 5
Recommended
for Everyone
by A traveler from Georgia

Good place

Posted Nov 27, 2016 on Expedia
Was clean, nice two bedroom spacious, big jacuzzi My family enjoyed a lot Only a parking lot is too crowded! It was hard to get a spot in the parking lot.
Comment from Hotel Management
Dec 15, 2016 by westgate_customercare , Hotel Management
Your comments are appreciated. It delights us to learn that you were able to enjoy of our cleanliness, spacious units, and amenities. Please be advised that we do offer additional parking at our property’s new parking garage, located at the entrance of our property. We also offer transportation around our property, to alleviate the distance between the garage and our other buildings. It is our hope that we are able to serve you again in the future. Nat
4 out of 5
by A traveler

环境优美 适合养老:)

Posted Nov 27, 2016 on Hotels
价格实惠。 房间很大,有浴室和泡澡的浴缸。还有小厨房,配了微波炉,烤箱,冰箱,咖啡机还有一些餐具。就是没有洗洁精。。wifi速度一般般 住了五天偶尔让人捉急一下。 清洁人员会每天来收拾床铺,更换浴巾毛巾,添一些洗护用品。 因为是度假村, 所以里面特别大。 我们住在最里面 有没有私家车,不想给太多小费(服务人员已经很热情的说可以打电话给他他就会开观光小车来接我们)就只能自己走出门口,十几分钟的路程吧。不过我们那间房是临湖的,风景很美,也很安静。
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Thank you for your review. We hope to see you again soon. Nat
2 out of 5
by A traveler

Zu gross

Posted Nov 26, 2016 on Hotels
Es ist ein riesen grosser komplex, für uns wahrs viel zu gross! Unübersichtlich, weitläufig und überall lange warten!
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Your review is appreciated. We hope to better impress you during your following visit. Nat
5 out of 5
by A traveler

Posted Nov 25, 2016 on Hotels
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Thank you for sharing your 5-star review. We hope to see you again in the near future! Nat
2 out of 5
by A traveler

Too Busy and Kind of Gross

Posted Nov 23, 2016 on Hotels
Ended up here because everything else in area was sold out. Nice gym, very busy resort, very crowded, very busy with employees swarming all over the place, walking, on golf carts, just everywhere you turn. I didn't get the sales pitch because I was in for a conference. The sales people were everywhere too. Not a nice place overall. The outside walkways and stairs were flat out nasty in some areas...trash, raccoon droppings, food...gross.
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
Your honest feedback is appreciated. We are disappointed to see that you may have had some concerns with your recent visit. We can assure you that our entire resort staff is at hand to best cater to all of your needs. Cleanliness is of top priority, and our housekeeping team is in place to ensure that our resort is up to par for our guests. It is our hope that any possible concerns were fully addressed by our resort staff. Your satisfaction is very important to us. We hope to have another chance to better impress you. Nat
4 out of 5
Recommended
for Everyone
by A traveler from US

Stayed here for our vacation to Disney world

Posted Nov 20, 2016 on Expedia
Hotel is really nice, the staff is so friendly and helpful. Parking was an issue during our stay we had to park a little far down everyday. Cleanliness was good for the most part a few things were overlooked like under the bed and housecleaning wasn't done one day.
Comment from Hotel Management
Dec 29, 2016 by westgate_customercare , Hotel Management
Thank you for sharing your feedback with us. It brings us happiness to learn that you were able to enjoy of our resort’s friendly staff, cleanliness, and convenient location during your visit. We understand that parking can become a concern at our resort. For this reason, we offer additional parking at our new parking garage; to alleviate the distance we also offer a resort shuttle providing transportation around the resort. It is our hope that this did not stand in the way of enjoying your vacation. Nat
4 out of 5
by A traveler

Very Convenient & Clean

Posted Nov 19, 2016 on Hotels
The resort was nice and comfortable with plenty of parking space. The staff were very professional and cordial. The only thing that I found an inconvenience was after check in one of the hotel staff walked us over to yet another desk. The person wanted to schedule an hour long meeting the next morning for a tour for timeshares. After driving in heavy traffic and having not eating we really just wanted to go to our room. When we finally got to our studio we heard the water in the toilet continuously running. It quickly started to annoy me so I decided to call guest services. The guest services rep promised to get someone out immediately and that she did. The repairman arrived within 20 minutes and was able to fix the defective part in the toilet. One last thing there is a convenient store and a restaurant on the property which was a plus. We had everything we needed if we wanted to remain on the property.
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
Thank you for your comments. It delights us to see that you enjoyed of our comfort, friendly staff, and convenience of all our resort’s amenities. As you were able to experience, our entire resort staff is at hand to best cater to all of your needs. It is our hope that we may have the pleasure of serving you again in the near future. Nat